Reviews › PokerStars IN
PokerStars IN — reviews
Accountability index
63/100
How well PokerStars IN answers complaints and resolves disputes — behaviour, not stars.
Answers 97% of complaints (63)40% verified reviews
Deposit not credited, withheld payout, bonus, KYC or account-lock issue — describe it and PokerStars IN can respond.
Represent PokerStars IN? Respond to complaints →
Country view: USA — score, problems and reviews below are for this country. All countries →
Complaints by theme, monthly — USA
Share of each theme among the month's complaints (%) — USA — comparable across months regardless of volume.
50%
Total over the period · 16 reviews
Bonuses & wagering
2
Verification (KYC)
1
Support
4
Game fairness
2
Reviews by country
Where players write from — country split across collected reviews (239 geo-tagged).
| Canada | 33.9% · 81 | |
| UK | 13.4% · 32 | |
| Brazil | 7.9% · 19 | |
| Portugal | 7.5% · 18 | |
| USA | 6.7% · 16 | |
| Ireland | 3.3% · 8 | |
| Spain | 2.5% · 6 | |
| New Zealand | 2.1% · 5 |
Player reviews — USA
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★★★★★
Stacy Gilbert · USA · 2026-07-22
5 days of the worst mathematically impossible 1 outer bad beats. 1 seat gets every card they need no matter what they have. Feels like either cheat software is involved or the game coders are playing with inside info.
Then they insult you by giving back 2% of your losses!
★★★★★
Duane Rodgers · USA · 2026-07-19
The gang
Recently my chat was returned and Thank You for that. My chat was took for 6 months for saying the word poorly and telling a player named (noonatic) to play right. I asked for explanation on why my chat was took from at least 12 poker assistants. All the PA's would say is your chat will be retuned in 6 months. I kept asking what was said to warrant a chat loss and not one would answer. To this dat…
★★★★★
PAULA LANDERS · USA · 2026-07-14
Support is always helpful, courteous and professional.
★★★★★
Player · USA · 2026-07-08
I have asked for help for over 9 years. 9 years ago a player and I got into it. A player named noonatic got involved and was none of her business. Ever since then noonatic has stalked me every night playing slow every hand until time runs out. People every night get upset with her for playing slow. They then will curse her and noonatic will then turn them in and the player loses their chat.
Pat ye…
★★★★★
Robert · USA · 2026-07-08
Help center is not helpful at all. I have 5 tournament tickets that are about to expire and they can’t be redeemed. The support email asked circular questions and then sent an email saying that the support email address is not actively monitored and to try the help center. The help center website rarely works. I’m going to a different poker site moving forward.
Update: they finally responded wi…
★★★★★
david levy · USA · 2026-07-06
The site is rigged as rigged can be not worth playing Even If it is free.It is so rigged.....Your kidding me I dont have no issues losing any hand but when ever your in a very strong hand every single time a scrappy hand catches a straight or a flush on the river or catch a 4 of a kind I've never seen such crap in my life
Your site is terrible read other reviews
All same experience can't be coin…
★★★★★
Robert Peacock · USA · 2026-07-02
Poker Stars Hijacking
I have been a client of Poker Stars for over ten years! During this time I have purchased play chips numerous times. I have also been able to accumulate over one million in play chips, during the month of June 2026. I had expected to transfer these chips to my playing account, only to discover that they were eliminated! This is completely wrong, as I have been saving them for a Celebration of "20…
★★★★★
William Henning · USA · 2026-06-24
Still full of idiots! Stop selling chips! No one can compete with buttheads buying 3 million chips for 4 dollars. It's no fun, it's not educational, it's just crap.
I still think it's set up to stroke the incel basement dwellers, too. My flush draws have missed 8 consecutive tables, too. A, K, Qx suited, 8 tables, 8 misses. It's not variance, it's bullshit. It's like .o1%.
★★★★★
Jon smith · USA · 2026-06-19
Washed up after one win
I thought that I would try the game with play money tournaments to start with, and I had fun playing the tournaments until I won a tournament, after I won a tournament it was impossible to win another hand I have played through 6 million play money chips after winning a tournament, and have not won any tournaments cents or even got into the money and played hundreds of hands which absolutely would…
★★★★★
Bill Kramer · USA · 2026-06-13
Fun at first but its not a true poker game.
"random" card generator favors certain players
★★★★★
Diane .. · USA · 2026-06-07
It is always a pleasure to work with great agents, and Aamuktha is, obviously, one of them! I had an issue that was a deep concern for me, and Aamuktha assured me that PokerStars has integrity and is concerned for its players. Thank you, Aamuktha for your quick research and easing my mind. :)
★★★★★
Player · USA · 2026-06-03
I just had a long, drawn out situation with their "AI support team" which ultimately lead me nowhere. One of the main attractions is the refunded losses. However I woke up this morning with a pop up stating I would receive 20% of my losses back and my balance was still the same.
After contacting Pokerstars and speaking with several people, I was ultimately told they are not running/ couldn't find…
★★★★★
Player · USA · 2026-06-03
When problems arise I always have a good experience with the head I receive.
★★★★★
Player · USA · 2026-06-02
This site has 0 way to get ahold of "help" the whole help page doesn't even work and never has since i signed up last year, it blurs out and does literally nothing. They do not want to assist anyone apparently? They don't care for the site? and I am pretty sure its just run mostly by bots from what I've seen.
There's almost never a game available to play when you want one and if there is it costs …