Disputes, moderation and how to contest a publication

We are not an arbitrator or a middleman: we do not decide who is right in a dispute, and we cannot make an operator pay. We put the case on the record, pass it to the operator, track the deadlines and publish what happened. The operator score is built from those facts, not from our opinion.

1. The player describes the case on the operator page and leaves an email. Until the email is confirmed the complaint is not published and does not count towards the score.
2. Once confirmed, the dispute is published, passed to the operator, and the operator has 14 days to answer.
3. If the operator stays silent for 14 days the dispute counts as unresolved, and that pulls their score down.
4. Once the operator answers, the player marks it resolved or unresolved, states how much came back, and whether they would play again. The operator cannot close a dispute.
5. If the operator answered and the player does not react for 14 days, the dispute closes as resolved automatically, marked as such. The player can contest that at any time from their own link — it does not expire.

• Public: the text of the dispute, the amount and currency, the topic, the country, the name if the player gave one, and the operator’s replies.
• The player’s email is never published — it is used only for confirmation and notifications.
• A dispute is the player’s claim: we do not verify it independently, and the page says so.
• Reviews are checked by hand before publication. Reviews left here do not count towards the operator accountability score — only behaviour on disputes and on complaints elsewhere does.
• No more than five complaints per device or address in 24 hours.

We take down: other people’s personal data, insults and threats, duplicates of the same case, and a factual claim that turns out to be wrong.

We do not take anything down for money. Advertising and partnership agreements affect neither the operator score nor the order in the list.

A dispute and its replies stay published with no time limit: the operator score rests on them, and a record of how a case ended is the point of the site. We keep the email for the same period, because it is the only way to give you back access to your dispute and to notify you when the operator answers.

You can delete your own dispute at any time — write to us from the same email. The dispute goes, and so does its contribution to the operator score.

Anyone can ask: a player about their own dispute, an operator about itself, any person about their own personal data. Write through the contact page and include: the link to the page, the exact quote of what you contest, what precisely is wrong and what supports that, and who you are in the story.

Timelines: we confirm receipt within 3 working days and give a decision within 10 working days; if the case needs correspondence with the other side — up to 30 days, and we will say so.

Removed immediately, no review needed: other people’s personal data — bank details, documents, phone numbers, addresses, names of support staff; insults and threats; duplicates of one case (merged into one).

If an operator contests the facts — we do not delete quietly, we work through it step by step:

1. the operator gets the right to reply publicly inside the dispute — representative verification is free;
2. if the operator shows proof of payment, the page gets a dated note: payment confirmed by document;
3. the player is emailed; if they confirm, the dispute status changes, if they stay silent for 14 days the note about the submitted proof remains;
4. if a factual claim turns out to be wrong, the dispute comes down and no longer counts towards the operator score; we tell both sides the reason.

Not a ground for removal: “it hurts our reputation”, “we already settled it privately” without confirmation from the player, payment, advertising, a partnership or a subscription.

If you disagree with our decision, one re-review with new arguments. The request itself has no effect on the operator score.

Contact us For operators