We publish a score for operator behaviour: does it pay, does it answer complaints, does it see disputes through to the money. It is not a star average. Below: what the score is made of, what moves it, and what we do not do for money.
Payout reliability — the heaviest component. Built from complaints that are specifically about getting money out, and from the share of disputes that end with the money paid.
Complaints answered — the share answered among low-rated complaints. High-rated reviews are excluded — answering praise does nothing for the score.
Disputes resolved — the share of disputes closed as resolved. The player marks it resolved; the operator cannot close a dispute. If the operator answered and the player stays silent for 14 days, the dispute closes as resolved automatically — and the player can dispute that later from their own link.
A component with no data is not counted — the weights are renormalised over the rest. With no component at all there is no index, and we do not invent one.
Silence works against an operator twice: after 14 days a dispute turns unresolved, and that pulls down both the resolved share and payout reliability.
Free. Apply from a work email on the brand’s domain; we then check it manually. Once approved you get:
The application link is on your brand page, under “Represent this operator?”.