Reviews › FanDuel
FanDuel — reviews
Accountability index
5/100
How well FanDuel answers complaints and resolves disputes — behaviour, not stars.
Payouts: risk · 0/100
Payout reliability 8/100 (48)Answers 0% of complaints (186)0% verified reviews
Deposit not credited, withheld payout, bonus, KYC or account-lock issue — describe it and FanDuel can respond.
Represent FanDuel? Respond to complaints →
Country view: USA — score, problems and reviews below are for this country. All countries →
Complaints by theme, monthly — USA
Share of each theme among the month's complaints (%) — USA — comparable across months regardless of volume.
12%
12%
12%
12%
25%
25%
0%
0%
Total over the period · 180 reviews
Withdrawals
32
Deposits
15
Bonuses & wagering
55
Verification (KYC)
8
Support
36
Game fairness
48
Account blocks
4
Bet limits
3
Reviews by country
Where players write from — country split across collected reviews (250 geo-tagged).
| USA | 72.0% · 180 | |
| Canada | 27.6% · 69 | |
| Philippines | 0.4% · 1 |
Player reviews — USA
Filter by topic ▾
★★★★★
John allen · USA · 2026-10-06
Scam company with an F rating with the BBB..
You don't have to go very far to see that FanDuel is a scam company.. you will have to get a magnifying glass to find a single positive experience from this scam organization. It is mind blowing how a company like FanDuel can exist in today's society. They participate in illegal racketeering, collision, and matchfixing. They have been called already and suspended by the officials in Canada, but st…
★★★★★
Claude Phillip · USA · 2026-10-06
Fanduel is the worst betting app out of all the betting platforms. They're the biggest crooks. I've placed 10 pick parlays with a payout of 1100 dollars with a 100% boost and 1 person gets voided and the payout loses 600 dollars. If putting that person on didn't raise the pay 600 then how is that not criminal?
★★★★★
John Vespe · USA · 2026-10-05
Greedy sportsbook
Every other sportsbook voids bets for injured players except for Fanduel who wants you to pay a 3% Vig on your bet for that same protection. Dk and Caesar’s are both better and automatically have the injury protection. Would not recommend Fanduel to anyone
★★★★★
Victor Perez · USA · 2026-10-05
games continually glitch in between spins. your session gets logged out at times with out you doing the logging off yourself.
EVERYTIME THAT I'VE contacted support team to report these issues im always told that nothing is wrong on their end. that i should clear our cache
try logging off and the back on.
and I've gone as far as getting the highest wifi speed services
buying a new phone always ke…
★★★★★
Chef Leon Gooden Chef Lee · USA · 2026-10-03
FanDuel has become one of the most frustrating platforms I’ve ever dealt with. They debited my bank account four separate times for $10, and when I asked for transparency, instead of explaining the charges, they suspended my account. I had already submitted my Colorado ID and a photo, yet they suddenly demanded “extra verification” without any explanation. The representative assigned to my case st…
★★★★★
Mike · USA · 2026-10-02
So great at stealing money, but you're so horrible from even trying to hide it. Stay away from this app if you have any common sense. Look at everybody else's ratings. They're there for a reason. FanDuel is horrible!!!!!!-10☆
★★★★★
Roderick Brown · USA · 2026-09-29
My deposit screen will not load/can't reach support
My deposit screen will not load. Trying to chat with a live agent is the biggest headache as they ask me to open my email and give them a verification code/link in order to assist me with my issue. After several attempts, they never once sent me a code/link, now I'm stuck without using fanduel. Also have a $10 sportsbook bonus and that won't apply as I attempt to make bets. On the bright side of t…
★★★★★
Douglas Hollis · USA · 2026-09-29
I have nothing good to say about Fanduel online Casino. I've tried without fail to give them the benefit of the doubt. However, it has become clear to me that they monitor the players. I once got a $50.00 bonus from Fanduel that I was never able to use because each time I attempted to play the gaming site either froze, or my location could not be confirmed. this continues to be an on going problem…
★★★★★
Cris · USA · 2026-09-28
First withdraws kind of instant
Then the more I played the longer they would take can’t be a coincidence I had to start asking support and all of sudden I would receive it within 30 minutes of asking them would not use this app
★★★★★
Eric Duncan · USA · 2026-09-27
Rigged site
If you have a parlay that is leaning towards you losing you have a cash out option for much less than you wagered. But if the odds start moving in your favor, the cash out option isn't available. They rig it to take your money. Save your money. Online chat basically says too bad
★★★★★
SUSAN WILSON · USA · 2026-09-26
I would give it a zero because it returns zero dollars! This sight is a joke! No more gambling on this sight for me!
★★★★★
TAKIA DANIELS · USA · 2026-09-25
The lagging, is so bad. the low wins, weak bonuses each time than none at all until your money is gone I deposit much but no RTO, deposit goes smoothly but no withdrawals. I'm done scammers!!
★★★★★
Tamie Cox · USA · 2026-09-25
FanDuel Casino
I have faithfully played online at FanDuel Casino for 4 years now and at first I liked it, but I have noticed for the last year or so it has gotten really bad. No longer give out any worthwhile rewards or bonuses and even if u get lucky somehow u don’t ever win more than 10 dollars even if you spent much more money playing a slot game. I now consider the slot game cash eruption as the five and dim…
★★★★★
June Bug · USA · 2026-09-22
Be Careful With Promotions
I signed up for FanDuel because of a $100 promotional offer. The promotion showed as accepted on my account. I made my wager, only to later be told by customer service that I used the wrong market and therefore would not receive the $100.
My biggest problem was the customer service. I tried repeatedly to get help through chat and email and got nowhere. It took considerable effort just to reach a …
★★★★★
Joaquin Torres · USA · 2026-09-22
You have to lose about 3 to 4000 to win… honey can you sign in to leave your answer? That’s what he even makes it worse.
You have to lose about 3 to 4000 to win $1000 back
★★★★★
Virgel Allen · USA · 2026-09-22
Fanduel uses bait and switch promotions on their users. In late Aug I entered a golf promotion which they call a "Bonus Back Offer" The offer stated all non winning entries would be refunded. I did not screen shot the offer because I thought they were honorable. After not receiving my cash back of 60... I contacted them they said I need a screen shot to prove my offer. I took pictures of my entrie…
★★★★★
Kerry Pistone · USA · 2026-09-21
Disappointing
Scam. They definitely are rigged. I tried a few days in a row and they just take your money. At first they paid a little then nothing at all. I used to get rewards and then they send maybe 2 bonus spins here and there. Use bet 365 or draft kings.
★★★★★
Deborah Hensley · USA · 2026-09-21
Horrible customer support! Redemption takes forever they don’t honor promos they are horrible
★★★★★
E T · USA · 2026-09-19
Terrible customer service. Their AI is not smart and their CS reps are not capable of the simplistic requests. Cumbersome sign up, delayed deposits and freezing of deposits even after authorized.
Good luck with these guys, not the best wagging site
★★★★★
Maggie Smith · USA · 2026-09-19
They can improve by stop cheating! I have put more then i want to say into that casino and never not one time have i won any big amounts . Its always 20,30,or 40 at a time well its not worth withdraw if you put 15,20,or even 25 on the game to start with. I cant even get my bet to just double nothing! Yhat site cheats very badley.
★★★★★
Jcg · USA · 2026-09-15
Had account for 10 days
Made a parley bet that won.
Did not get paid. So tried to contact someone for 2 days after .never got response so on Third day texting with someone that needed I'd for bet. Looked for bet it disappeared. Said they could not do anything without ID which is gone now saw 2 other bets I did not make its bullshit. It's not a lot of money but shady assholes
★★★★★
Miriam Snow · USA · 2026-09-14
This company has gone completely down hill I don’t know what they did but you don’t win anything. you will lose big time and each time all they give you is 10$ on a Monday or a mystery box once a month that is all you are going to get back from your losses. Spent 200$ and got nothing back wanted to see if it was true on their new updated rewards system is just trash. You pay big in and get nothing…
★★★★★
Austin Aldridge · USA · 2026-09-14
They scam the f out of there loyal guests Im a 4 star and have been every since they started their loyalty program, which is a scam they say they offer 100k in bonuses but you can’t see the winners ever also I had a winning Wadger cashed out right before it won I was at work so it couldn’t have possible been me i have video footage and they continuously say it’s only done on my end …. The utter di…
★★★★★
Timothy Goodhue · USA · 2026-09-14
They rob you you after you spend then glitches happen during your spin they gave you. They also get you up with the vibe of winning 10 or 50 dollars then is a lose. I’m looking in to file a lawsuit if they keep ai playing ppl to win frist and loss after that. I know what there doing and as a man of law would support and the ppl they lied to and kept the money from!!!
★★★★★
K.C. Nabavi · USA · 2026-09-13
FanDuel cheats. Go somewhere else. 😔😔😔
★★★★★
Vinny Loretta · USA · 2026-09-12
If I could leave no stars I would have. I placed a same game 2 leg parlay today, Texas A&M and over. Somehow the over was switched to a different game. I contacted them and they hide behind the computer system makes the wager and there is nothing they can do. I wish I would have checked the reviews prior to starting up again with Fanduel because they are scathing and I would have gone to Draft Kin…
★★★★★
michael demino · USA · 2026-09-11
This is the third time in a month I have had a winning ticket not paid in a timely manner and when I tried to contact customer support literally there is no one to help me This company makes billions of dollars Yet has zero accountability How is that possible.... where are the gaming commissions in the states with which this company is registered... this is an absolute Scandal they are notorious f…
★★★★★
Muyang · USA · 2026-09-10
Quality gone down to the sewer
Restructure their rewards system = no rewards anymore. Dried up promos for casino.
Mess up promo/events, confusing wording
the Help/CS system is designed to make you wait for 1hr and tell you they can do nothing or their team is working on it then nothing happaned (well this is not only Fanduel so I'm not picking it up).
I thought Fanduel is the only good option among all these shitty betting webs…
★★★★★
Pete Mackin · USA · 2026-09-05
I "won" a Rory McElory bet to finish in the top 5 @ +250 in the Tour Championship. They simply gave me my $10 wager back and told me that's how their "dead heat" rules work. So I was paid out zero dollars for a winning wager.
★★★★★
Jonathan E · USA · 2026-09-05
It took the beta but didn't honor then. Wouldn't even show up.
★★★★★
Steven Wright · USA · 2026-09-02
Repeated incorrect listing of who the home team was on at least 6 bets. Called and the FD know and they did nothing. Very confusing to new bettors and misleading.
★★★★★
Brandy Preston · USA · 2026-09-01
I simply asked a question on free pkay for loyal customers.. The response made me feel like I was rude by asking. I googled to see if I was in the wrong for doing so....wasnt a great feeling...*******No, it is not considered rude or soliciting to ask an online casino for free spins or free play based on your loyalty. In the gambling industry, this is actually a standard practice often referred to …
★★★★★
Scott Szuminski · USA · 2026-08-31
Tips for new members. Always remember that the house doesn’t care about you, the money you’ve spent, or any of your issues. FanDuel is a casino at the end of the day. Basically you have a 1-2 week window to actually have fun and win. You will get bonuses and wins but that will stop once your reach a certain tier rank. (I think it’s 3). Most slots will hit a bonus in the first couple spins if the g…
★★★★★
Kristen · USA · 2026-08-29
I don’t know why I keep giving FanDuel casino a shot hoping they will give me a decent bonus or win sometime because I have never got one not a decent one. I play all the other online casinos betMgM ( one of my favorites) Golden Nugget ( another favorite, borgata, Hollywood and etc and my overall win to lose stats are by far by so far the worse in FanDuel I mean it’s seriously upsetting how much …
★★★★★
Steve Kash · USA · 2026-08-27
Dont use Fandual just took all my info without giving me account breach of perosnal info scammed money from me would not pay out Dont use this casino going into lawsuit against them with very large law firm They stoled not only my money but breech my perosn info and sold to other companys in the last couple years stoled my money wont give back or paper work and took all my personal information an…
★★★★★
Vaughn George · USA · 2026-08-20
The game ebasketball it's very rigged, you have players betting on themselves to even win or lose to split the money with the other contestant or a better yet friends, I watch the game today which would be the 20th of August at 10:00 a clock a.m. the team name was torch, the player of torch, through the game purposely get it, he played no defense he allowed the player to go to the baskets each tim…
★★★★★
David Pimley · USA · 2026-08-17
They are crooks. They don’t honor bets and give refunds when you win.
★★★★★
James Mazzole · USA · 2026-08-16
This is gambling.They should no what your going to win on a bonus play a slot machine . Every single time I get a bonus play a slot all of a sudden it's verifying my location . Or making me reset the app. I can play for hours then get a bonus it was to dismiss the game or search my location which I haven't left any where . It's all does not let people win any big amount ever. It sucks and so does …
★★★★★
Brooke Barich · USA · 2026-08-16
I play a game called Drop and lock deep sea magic there's 2 bonuses. I won both at tge same time. Only got to play the pyramid bonus not the game ball drop bonus. Contacted Fanduel they said there was a glitch and the last ball was a plain white ball but my screen shot says different. They are scammers. Millions and millions but can't give a extremely loyal customer free play to compensate.
★★★★★
Joseph Loy · USA · 2026-08-15
So this is email #2 on and About Fanduel. So In The Previous Review, I Explained How I Was;
A. Sent An Email Stating That If I make a five dollar bet on their Sportbook, that I would immediately get a $10 bonus in the FanDuel Faceoff account. So instead of making a minimum bet of five dollars, I bet $31, and I never got my free $10 bonus on FanDuel Faceoff like it said I would, and I even had to…