Reviews › MGM
MGM — reviews
Accountability index
58/100
How well MGM answers complaints and resolves disputes — behaviour, not stars.
Payouts: risk · 9/100
Payout reliability 74/100 (51)Answers 0% of complaints (223)Resolves 93% of disputes (729)0% verified reviews
Deposit not credited, withheld payout, bonus, KYC or account-lock issue — describe it and MGM can respond.
Represent MGM? Respond to complaints →
Country view: USA — score, problems and reviews below are for this country. All countries →
Complaints by theme, monthly — USA
Share of each theme among the month's complaints (%) — USA — comparable across months regardless of volume.
0%
20%
40%
5%
20%
5%
5%
5%
Total over the period · 109 reviews
Withdrawals
22
Deposits
28
Bonuses & wagering
47
Verification (KYC)
6
Support
29
Game fairness
24
Account blocks
6
Bet limits
4
Reviews by country
Where players write from — country split across collected reviews (231 geo-tagged).
| USA | 57.6% · 133 | |
| UK | 26.4% · 61 | |
| Canada | 13.4% · 31 | |
| Sweden | 0.9% · 2 | |
| Australia | 0.4% · 1 | |
| CW | 0.4% · 1 | |
| South Africa | 0.4% · 1 | |
| Netherlands | 0.4% · 1 |
Player reviews — USA
Filter by topic ▾
★★★★★
Ronnie Shaffer · USA · 2026-09-30
Would give 0 stars if possible. The absolute worst sportsbook when it comes to player perks and promos. Almost every other sportsbook offers me anywhere from 20%-50% profit boosts, yet the best MGM can come up with is 5% and then have the nerve to call it "legendary" in their advertisements. When asking customer service what they are willing to do in order to compete with what other sportsbooks of…
★★★★★
Trey Hoosman · USA · 2026-09-30
They refused to give a referral bonus to me and didn’t give my friend a new user bonus. I signed my friend up and walked him through everything step by step. Despite this they said he is ineligible and have refused to give us our proper bonuses
★★★★★
Ray Jawor · USA · 2026-09-29
They suck ! Deposited 50 dollars then pop up offered promotion code for free cash. I clicked on it why not. Went to play a 5 dollar sit and go and said no funds available. Took the 50 dollars and would only let me play casino no live poker games. pulled the money wont come back. Scammers with one star review. Would be zero stars if was offered.
★★★★★
DENNIS · USA · 2026-09-22
They stole my money. I deposited $300 and only $200 showed up in my account. Customer Service is terrible. They told me the money is there. It wasn't. Then they didn't pay me my slot winnings. Contact Customer Service and they give me the run around and wanted me to jump through all these hoops for their investigation. I just cut bait, withdrew my money and uninstalled their app. There are better …
★★★★★
Kam · USA · 2026-09-18
The customer service is a joke. They send you generic instructions to do something that's not related to the issue. They should hire people that actually do know what they're doing.
★★★★★
pink tiger · USA · 2026-09-18
Bet MGM is terrible. I had them delete my account after going going round and round with them about their promotion for 1000 spins in 10 days a spin on the wheel and a $10 deposit. My friends and family recommended the site because of this promotion so I thought I would give it a try, yeah right, big headache. Lost 10 bucks, did not ever get my free spins and argued with 17 different customer care…
★★★★★
Steve Perry · USA · 2026-09-15
They throw up blocks and ha e zero customer service. Won't say what is missing from documents and repeatedly request. I had a 50 dollar bonus expir4 because they keep giving run around.
Never use them if you go to another state where betting is legal. They will hassle you and accuse you of fake software.
None of chat people know a thing
★★★★★
Citasitis H · USA · 2026-09-08
Beware! I have played this site, and spent enough money, since they started the online casino. To make this short, the cash eruption slingo game, has a bonus game. If you're lucky enough, or pay enough to get to it, you get a screen that allows you to pick balls with money amounts, even the grand. But, this game shows what you win in your balance, before you pick any balls! It's predetermined…
★★★★★
Careta Gilmore · USA · 2026-09-07
They are sneaky to not give you your earned bonus money! Out of all the online casinos, this one the only one that I signed up and got free spins and ended up losing money because you have to deposit before you collect the spins (sure not a problem) but with the amount of free spins they promise you would think you would gain something. NOPE I lost $3.00 and that’s not a big deal but again with “f…
★★★★★
Phil Caruso · USA · 2026-09-05
I’ve had a game stuck in a loop for over 2 months and Bet mgm doesn’t know how to fix it. So frustrating when you have a bonus that’s just going through a loop almost as if they don’t want to pay out.
★★★★★
Jamie Curavoo · USA · 2026-08-25
Not once in the advertisement it states you have to deposit $200 just to verify your bank account to collect the winnings. And the chat doesn't give up after you do try to withdrawal your winnings and keep hounding you for $200. Such a fake app
★★★★★
Zachary Roman · USA · 2026-08-21
Beware this APP!!!
If your looking for a fun experience, or even a sometime profitable experience this is not the app. You may win your first time or even second time but then its all done. They will take every dollar ten times over before a tiny teeny win can even be allowed. I think my streak on BetMGM was 30 plus days before having a tiny day profit. This app is crazy bad and I would highly recommend trying any o…
★★★★★
brandon mangino · USA · 2026-08-20
Gambling nazis. Everyday
Don't waste your time. You'll be broke faster than it took you to deposit. True gambling nazis. Can't even relax and play cause it's a loser every spin. RTP = 0%. Assholes!!! Greedy ASSHOLES!!!!
★★★★★
Devantiel Blackthorn · USA · 2026-08-17
Horrible the whole thing is just a big scam scammed me out of my money and wouldn't give me the money I won.
★★★★★
Thomas Reese · USA · 2026-08-13
Worst betting site ever! Don’t waste your money. It wouldn’t be bad if you got some kind of return on you losses but you get nothing. Lost a few thousand and they gave me a $100 bonus with a 10x play through. I will play elsewhere where at least they give you 10% of your losses back without having to ask. It just shows up. It’s a shame some sites are so greedy. Just some honest feedback for player…
★★★★★
Melanin Magic · USA · 2026-08-06
Worst casino ever it’s cheats worse
★★★★★
Toni Milsom · USA · 2026-08-05
Unbelievable horrible. I went to deposits on betmgm online casino. It give an option for Betmgm gift card. I purchased one only to find out you csnt use it online only on Resort. Buyer beware very deceiving. Im looking for others who experienced it.
★★★★★
Travis Olmstead · USA · 2026-08-03
Scam casino that doesn't honor bonuses, they rip them away from you while providing severe losses. I don't recommend this crap hole of a company even for a new player bonus screw bet mgm.
★★★★★
Megan Emmendorfer · USA · 2026-07-28
They will close your account without giving you any explanation. Very shady behavior and not trustworthy. Avoid like the plague!!
★★★★★
paul · USA · 2026-07-21
Horrible take your money and run
Horrible very laggy website, the mobile app is even worse, they have no problem taking your money, when you want to withdrawn it on the mobile app they won't allow it. when you ask for a refund they say wait 72 hours for someone to email you, well its been a week and i have called and emailed and still have not received any resolution. HORRIBLE i have other gambling apps and have never had these…
★★★★★
Benjamin Aghazadeh · USA · 2026-07-14
It is a scam. be very careful, I would recommend to bet on Fanduel. Betmgm is completely scam.
★★★★★
Josh P · USA · 2026-07-11
BetMGM poker conclusion
BetMGM casino is average at best, but your poker platform has been one of the worst I've experienced. From what I've repeatedly seen at the higher-stakes tables, the same group of players consistently jumps into any table as soon as a new player sits down. They appear to target that player together, and once another table opens, the same group moves over and repeats the pattern. It happens so cons…
★★★★★
Ltn Teezy · USA · 2026-07-10
Scam
I won some money . Then they locked my account and it took a whole month for them to send me the money I bet . Not winnings . I bet 100 . I used 50 bonus bet . I won’t 200+ dollars in tennis . Withdrawal the money and they locked my account 3 weeks later . Then I had to see where my 100 that I deposited and I have the screenshots
★★★★★
Bryanna J Gregg · USA · 2026-07-09
False advertisement and not holding their end of the promo
I am extremely disappointed with how this issue has been handled.
My VIP Exclusive Spin the Wheel bonus was never granted. Initially, I was told there was a network error and that the issue would be resolved within 24–48 hours. Since then, I have spoken with four different representatives, and each has given me conflicting information.
Now I am being told that I already received my Spin the Whee…
★★★★★
Richard Hasper · USA · 2026-07-07
Unable to withdraw my money. All of a sudden they’re making it difficult if not impossible to get your money. Unsure when this changed but it’s frustrating and I think illegal
★★★★★
IDENTITY THEFT · USA · 2026-07-05
They sent my withdrawal to a foreign bank account
At midnight I informed them that my account was hacked and that the recent withdrawal requests were fraudulent. A good 12 hours later, they approved the withdrawal requests anyway and now it's heading to a hacker's bank account.
I've asked them multiple times to cancel or at least hold the withdrawals but they won't do it, even after I filed a police report. They are intent on sending my money t…
★★★★★
Rahimjon Nasimjonov · USA · 2026-07-03
refuse to pay out
Tell me I am not eligible for a new user bonus bet because of the state I'm in, even though it is advertised as if it is eligible on their website. I even spoke to a representative over the phone who assured me I was eligible after I deposited and completed the necessary tasks. 3 hours after speaking with them, they say the offer is no longer available. Actual scam artists. Avoid at all costs!!!
★★★★★
Chaffy · USA · 2026-07-02
Scam artists
Put in small font that you are betting on regular time instead of who to win the world cup. Gross Bait and Switch tactics by making that the first bet you can look at.
★★★★★
Brad · USA · 2026-06-30
Big time scam artists. Manipulating my bets during games then telling me im not a winner. Done use this service
★★★★★
Jake · USA · 2026-06-25
Stay clear
Been on the online site for a few months and I must say I agree with all the negative reviews, it's shameful how it's ran and rigged. For ex: if your given a bonus bet of $1 you have to spend $25 to get that dollar wtf? Nothing is given on the site. I've never won anything over $10. Not fair gaming at all! Closing my account after post of this review. Stay clear of Mgm at all cost.
★★★★★
Mey · USA · 2026-06-21
False advertisement and terrible customer service and app
I signed up for this with their website and the deal they offered for $1500 in bonus bets. The app and website work horribly to start, it freezes constantly I have had to restart too many times to count, but even after I followed all the rules to get the bonus offered at sign up, it did not work. I contacted customer service and they just talked in circles about how I didn't sign up correctly. A…
★★★★★
Joe · USA · 2026-06-20
Online betting rip off
At one time they had the best daily free play and giveaways to their customers. Now it's the worst don't even waste your time playing here. They got just like Borgata garbage
★★★★★
Americus Music · USA · 2026-06-20
STAY AWAY FROM BETMGM they take all your personal info share it with other companies. You pay a deposit and you never get your winnings the same. Check weeks later. Everyone boycott these dumb rich mfs
please. Stop using the app so they have to shut down..I have already contacted a lawyer for the sharing of my information.
★★★★★
Bam · USA · 2026-06-17
Pay me my MONEY
I have made approximately 5 separate deposits during this NBA playoffs and never had to verify anything. I just put my card info and BETMGM took the money out immediately and even allowed me immediate access to place bets without having to wait for"VERIFICATION"
When I tried to withdraw "my winnings"
THE withdrawal was denied and
I get this Email:
We have denied your withdrawal with transaction.Pl…
★★★★★
Dallas Shaughnessy · USA · 2026-06-14
They will withdraw your money but they won’t let you withdraw it using the same account. After 4 hours and 2 different companies they said they are going to send a check in 21 days! No confirmation no help. Stay away from MGM
★★★★★
Consumer · USA · 2026-06-13
this company advertised à bet and get and didn’t honor what they advertised it’s a very dishonor company .
★★★★★
Latasha Franks · USA · 2026-06-13
MGM food court close to early they literally will have you gambling all night but $200 in the slot machine won’t even go to the bonus on top of CAN’t get no food after you lose your money. My husband and I was eating at the food court they put us out because they say they were closing you gotta Lise money and can’t enjoy a meal MaGM need to do better especially with the food court
★★★★★
Troy · USA · 2026-06-11
Horribly laggy, constantly freezing. Huge withdraw issues that will randomly take hundreds of dollars from you.
★★★★★
Willie Evans · USA · 2026-06-11
Scammers
I placed a live bet for $800 it said under review for the limit I purchased the score was tied before the bet then it said good luck took my money an I was down 4 points after it was on hold customer service tells me I lost the bet they rigged & stealing people money the BBB will be in touch
★★★★★
Angie Miracle · USA · 2026-06-05
That MGM took $75 from my account, and I've been fighting them since March. It's been 5 months, there's no customer service. Do not put your money in the site. You never win and when you do, you can never cash out I've had multiple problems with this site.Warning.Do not use bet m g m