Reviews › MGM
MGM — reviews
Accountability index
58/100
How well MGM answers complaints and resolves disputes — behaviour, not stars.
Payouts: risk · 9/100
Answers 0% of complaints (193)Resolves 93% of disputes (729)0% verified reviews
Deposit not credited, withheld payout, bonus, KYC or account-lock issue — describe it and MGM can respond.
Represent MGM? Respond to complaints →
Country view: USA — score, problems and reviews below are for this country. All countries →
Complaints by theme, monthly — USA
Share of each theme among the month's complaints (%) — USA — comparable across months regardless of volume.
27%
13%
20%
0%
7%
27%
7%
0%
Total over the period · 114 reviews
Withdrawals
23
Deposits
26
Bonuses & wagering
43
Verification (KYC)
4
Support
32
Game fairness
25
Account blocks
7
Bet limits
4
Reviews by country
Where players write from — country split across collected reviews (201 geo-tagged).
| USA | 56.7% · 114 | |
| UK | 26.9% · 54 | |
| Canada | 13.9% · 28 | |
| Sweden | 1.0% · 2 | |
| Australia | 0.5% · 1 | |
| CW | 0.5% · 1 | |
| Netherlands | 0.5% · 1 |
Player reviews — USA
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★★★★★
paul · USA · 2026-07-21
Horrible take your money and run
Horrible very laggy website, the mobile app is even worse, they have no problem taking your money, when you want to withdrawn it on the mobile app they won't allow it. when you ask for a refund they say wait 72 hours for someone to email you, well its been a week and i have called and emailed and still have not received any resolution. HORRIBLE i have other gambling apps and have never had these…
★★★★★
Benjamin Aghazadeh · USA · 2026-07-14
It is a scam. be very careful, I would recommend to bet on Fanduel. Betmgm is completely scam.
★★★★★
Josh P · USA · 2026-07-11
BetMGM poker conclusion
BetMGM casino is average at best, but your poker platform has been one of the worst I've experienced. From what I've repeatedly seen at the higher-stakes tables, the same group of players consistently jumps into any table as soon as a new player sits down. They appear to target that player together, and once another table opens, the same group moves over and repeats the pattern. It happens so cons…
★★★★★
Ltn Teezy · USA · 2026-07-10
Scam
I won some money . Then they locked my account and it took a whole month for them to send me the money I bet . Not winnings . I bet 100 . I used 50 bonus bet . I won’t 200+ dollars in tennis . Withdrawal the money and they locked my account 3 weeks later . Then I had to see where my 100 that I deposited and I have the screenshots
★★★★★
Bryanna J Gregg · USA · 2026-07-09
False advertisement and not holding their end of the promo
I am extremely disappointed with how this issue has been handled.
My VIP Exclusive Spin the Wheel bonus was never granted. Initially, I was told there was a network error and that the issue would be resolved within 24–48 hours. Since then, I have spoken with four different representatives, and each has given me conflicting information.
Now I am being told that I already received my Spin the Whee…
★★★★★
Richard Hasper · USA · 2026-07-07
Unable to withdraw my money. All of a sudden they’re making it difficult if not impossible to get your money. Unsure when this changed but it’s frustrating and I think illegal
★★★★★
IDENTITY THEFT · USA · 2026-07-05
They sent my withdrawal to a foreign bank account
At midnight I informed them that my account was hacked and that the recent withdrawal requests were fraudulent. A good 12 hours later, they approved the withdrawal requests anyway and now it's heading to a hacker's bank account.
I've asked them multiple times to cancel or at least hold the withdrawals but they won't do it, even after I filed a police report. They are intent on sending my money t…
★★★★★
Rahimjon Nasimjonov · USA · 2026-07-03
refuse to pay out
Tell me I am not eligible for a new user bonus bet because of the state I'm in, even though it is advertised as if it is eligible on their website. I even spoke to a representative over the phone who assured me I was eligible after I deposited and completed the necessary tasks. 3 hours after speaking with them, they say the offer is no longer available. Actual scam artists. Avoid at all costs!!!
★★★★★
Chaffy · USA · 2026-07-02
Scam artists
Put in small font that you are betting on regular time instead of who to win the world cup. Gross Bait and Switch tactics by making that the first bet you can look at.
★★★★★
Brad · USA · 2026-06-30
Big time scam artists. Manipulating my bets during games then telling me im not a winner. Done use this service
★★★★★
Jake · USA · 2026-06-25
Stay clear
Been on the online site for a few months and I must say I agree with all the negative reviews, it's shameful how it's ran and rigged. For ex: if your given a bonus bet of $1 you have to spend $25 to get that dollar wtf? Nothing is given on the site. I've never won anything over $10. Not fair gaming at all! Closing my account after post of this review. Stay clear of Mgm at all cost.
★★★★★
Mey · USA · 2026-06-21
False advertisement and terrible customer service and app
I signed up for this with their website and the deal they offered for $1500 in bonus bets. The app and website work horribly to start, it freezes constantly I have had to restart too many times to count, but even after I followed all the rules to get the bonus offered at sign up, it did not work. I contacted customer service and they just talked in circles about how I didn't sign up correctly. A…
★★★★★
Americus Music · USA · 2026-06-20
STAY AWAY FROM BETMGM they take all your personal info share it with other companies. You pay a deposit and you never get your winnings the same. Check weeks later. Everyone boycott these dumb rich mfs
please. Stop using the app so they have to shut down..I have already contacted a lawyer for the sharing of my information.
★★★★★
Joe · USA · 2026-06-20
Online betting rip off
At one time they had the best daily free play and giveaways to their customers. Now it's the worst don't even waste your time playing here. They got just like Borgata garbage
★★★★★
Bam · USA · 2026-06-17
Pay me my MONEY
I have made approximately 5 separate deposits during this NBA playoffs and never had to verify anything. I just put my card info and BETMGM took the money out immediately and even allowed me immediate access to place bets without having to wait for"VERIFICATION"
When I tried to withdraw "my winnings"
THE withdrawal was denied and
I get this Email:
We have denied your withdrawal with transaction.Pl…
★★★★★
Dallas Shaughnessy · USA · 2026-06-14
They will withdraw your money but they won’t let you withdraw it using the same account. After 4 hours and 2 different companies they said they are going to send a check in 21 days! No confirmation no help. Stay away from MGM
★★★★★
Latasha Franks · USA · 2026-06-13
MGM food court close to early they literally will have you gambling all night but $200 in the slot machine won’t even go to the bonus on top of CAN’t get no food after you lose your money. My husband and I was eating at the food court they put us out because they say they were closing you gotta Lise money and can’t enjoy a meal MaGM need to do better especially with the food court
★★★★★
Consumer · USA · 2026-06-13
this company advertised à bet and get and didn’t honor what they advertised it’s a very dishonor company .
★★★★★
Troy · USA · 2026-06-11
Horribly laggy, constantly freezing. Huge withdraw issues that will randomly take hundreds of dollars from you.
★★★★★
Willie Evans · USA · 2026-06-11
Scammers
I placed a live bet for $800 it said under review for the limit I purchased the score was tied before the bet then it said good luck took my money an I was down 4 points after it was on hold customer service tells me I lost the bet they rigged & stealing people money the BBB will be in touch
★★★★★
Angie Miracle · USA · 2026-06-05
That MGM took $75 from my account, and I've been fighting them since March. It's been 5 months, there's no customer service. Do not put your money in the site. You never win and when you do, you can never cash out I've had multiple problems with this site.Warning.Do not use bet m g m
★★★★★
Jennifer Sims · USA · 2026-06-05
They suck!!! And I will not be playing on this gaming site again. Period!! Tired of them taking my money it’s not even fun anymore. You may win occasionally, but you best stop playing afterwards. And you can block me from the site!! Who cares
★★★★★
DailyDum · USA · 2026-06-05
This casino is absolutely joke , i dont understand how this sites are operating legally in usa , there were 5 stars online and better sweepstakes casinos here in NJ but they have banned all of them , but they dont want to shoot down this scammers , ones of the best sweepstakes casinos avaliable in jersey was chumba , modo us and crow coins ☹️.
Betmgm is a brutal casino , how is possible to load $…
★★★★★
Jamie Breitenbruck · USA · 2026-06-04
Betmgm is a complete rip off!!!!! Worst casino ever. I was a vip and got screwed constantly lost more money than not. Casino should be shut down the games lag it’s a complete scam
★★★★★
Robert Quigley · USA · 2026-05-30
disappointed customer
if you can tell me what is a relevant member who deals with your problems i placed a bet at 8.55 pm on the yankees game at 9.40 pm it won they put my bet on the game for the next day they dont post next day odds until todays game is done the info of bet time was on my bet slip the girl that was dealing with me kept apologizing put me on hold and blew me off i still have a bet for todays game but …
★★★★★
Adam · USA · 2026-05-30
Got a email for a promo. Drove 45 minutes there only for them to tell me they are not honoring what they have advertised
★★★★★
Randy Golding · USA · 2026-05-26
MGM Bets is guaranteed theft
Customer service is of no use! I made a deposit I got the automated email stating this. I see it taken out of my bank immediately. They gave me no money to use and I contacted them many times and they see it!!! However they never gave me my money. That’s called fraud and theft. If you read 1000’s of reviews you will read the same thing. Use the bigger ones they have never let me down. This is the …
★★★★★
Travis Olmstead · USA · 2026-05-25
Be careful if their system breaks (which it will) they will not honor any bonus, they also lock your withdrawal between two cards no matter what you do and the odds are horrible compared to draft kings which gives far less rewards. I was given a bonus and ended up getting it ripped away because they couldn't fix the damn game. I suggest gambling elsewhere I've used them for well over 2 years.
★★★★★
Michael dean · USA · 2026-05-22
Worst sportsbook
Terrible. You have NO control over your account AT all. Want a card deleted? Need to ask permission. Want to add a card? Need to get permission. Want to withdraw to this card? Too bad, must be on the card used to make the deposit. Deposited from this card, Want the money returned this card? Too bad, they are going to put it on the card used most often with the account EVEN IF YOU DONT USE IT. Want…
★★★★★
Cecelia Jones · USA · 2026-05-22
Horrible customer service. Waste of time. Waste of money. Lying about their promos on google. Wasted my entire day/ and money with you guys. Thanks for nothing
★★★★★
Gene Stutler · USA · 2026-05-17
This casino app never and I mean NEVER gives out casino bonuses play
★★★★★
Mr. B · USA · 2026-04-26
Worst app. Slow. Glitches. Bad odds. Bad promotions. Pass.
★★★★★
Daniel Valenti D G???? · USA · 2026-04-26
It's a scam, meaning, ...well...lots of things, I actually had someone call my house and ask me why I don't use it anymore. So... An NBA parlay.. player points. 4 legs.. bet 20 minutes after game started. Realized that one of my legs tore his Achilles 2 minutes into the game and was declared out!! Yet.. 20 and probably more minutes later, mgm is still taking bets for him!!!!! I plead my case first…
★★★★★
Michelle Faulkner · USA · 2026-04-24
If I could give them a 0 I would. It's a scam I put money on my account a few times but whenever I won some money it would never let me cash out. I could never get a hold of customer service either.
★★★★★
Darrell Wagers · USA · 2026-04-19
I signed up using the COVERS50 promotion and applied it correctly for the extra 50 rewards point on top of the 1500 bet reset and it clearly said in the ad that was good till April 30 and they denied me the coupon after the system said it was applied and accepted the code, they have denied me at every level and I live in Ohio so I took my money off and I will stick with DK, beware of these shisty …
★★★★★
Matthew Reese · USA · 2026-04-14
BetMGM will block you if you share your opinion or if you file a formal complaint with them. FYI
BetMGM engages in retaliation practices, if you email them a formal complaint. They will block your account. They will use the responsible gambling to ensure a legal means to block your account for your reviews, opinions and any formal complaint. Be aware you’re dealing with a shady company. You’re essentially donating your money to a company who will block you if you share negative opinions. It’s…
★★★★★
Angela Miracle · USA · 2026-04-08
Missing Deposits
I try to deposit into my bet. MGM account, it said that my deposit had been declined, but they took my money anyways. I have been arguing with them for over a month. I've sent them multiple copies of my legal bank statement, stamped and notarized by my bank with no resolve, do not link your bank account to bet m.G.M, they will steal your money.I'm not a sword gambler that lost their money.This was…
★★★★★
clem Westfall · USA · 2026-04-06
Didn't think that there could be a online slot that was WORSE than BetRivers but I think I found it!! HORRIBLE PLACE TO GAMBLE!! stay away from this place THIEVES!??
★★★★★
Steve Terrell · USA · 2026-04-04
Bet MGM offers bonuses but if you win they don’t payout the bonus. I won a $75 bonus bet and it should have paid out $112 but they said since they didn’t settle the bet until the bonus deadline was over they were pulling back the bonus and only paid me $37 although I haven’t received it yet and won’t for 24 to 48 hours. This is a total scam. Don’t use Bet MGM, it’s worse than using a Chinese bet s…
★★★★★
Daniel Rosado · USA · 2026-04-01
Really?
Gee, I wonder why they give sports bonus bets and so many profit boosts. Tonight, 3/31, they have Luka Doncic at -1000 to score 25 points. That is absolutely ludicrous. Nothing more needs to be said.