Reviews › FanDuel
FanDuel — reviews
Accountability index
3/100
How well FanDuel answers complaints and resolves disputes — behaviour, not stars.
Payouts: risk · 18/100
Answers 0% of complaints (98)0% verified reviews
Deposit not credited, withheld payout, bonus, KYC or account-lock issue — describe it and FanDuel can respond.
Represent FanDuel? Respond to complaints →
Country view: Canada — score, problems and reviews below are for this country. All countries →
Complaints by theme, monthly — Canada
Share of each theme among the month's complaints (%) — Canada — comparable across months regardless of volume.
18%
27%
0%
18%
18%
9%
Total over the period · 49 reviews
Withdrawals
11
Deposits
12
Bonuses & wagering
11
Verification (KYC)
3
Support
11
Game fairness
15
Bet limits
1
Reviews by country
Where players write from — country split across collected reviews (181 geo-tagged).
| USA | 72.4% · 131 | |
| Canada | 27.1% · 49 | |
| Philippines | 0.6% · 1 |
Player reviews — Canada
Filter by topic ▾
★★★★★
Coleen Kerr · Canada · 2026-07-19
I rate 3 stars because there is a lot of glitches verifying location etc.in the game I have to keep logging in and out. But they never hold my funds deposit for me in less than 5 mins. I love FanDuel it’s fun and exciting for me. So for the bad commenters. Play within your limits and that way you won’t be so angry when you loose. Good Luck yall. Am having fun within my limits❤️
★★★★★
Bruh · Canada · 2026-07-18
Elite TT matches rigged
Elite TT - Table Tennis is unregulated from Poland and manipulated beyond doubt. Continuous loss after loss almost like my balance was being watched. FanDuel shouldn't even offer these offshore games that are played 24/7 all day everyday since Covid. Lost all my money thanks ScamDuel!
★★★★★
Ter Terwatts · Canada · 2026-07-18
Their system was glitching out and kept saying "check back later" for days, try the coach bit that would blame everything else, finally get Mikhail who just ignores me and soaks up the work hours ghosting the conversation, deleted account and went to competitor, way better experience then these clowns , the biggest joke doing this before the World Cup at least it wasn't day of.
★★★★★
Dianne Ellis · Canada · 2026-07-14
Wish there was a zero. Absolutely no customer support whatsoever. After dealing with a bot, who of course, cannot answer your question, when you're transferred to a live agent and hold for 40 minutes, he tells you to do cartwheels, and the problem as it your own end with your connectivity to your modem. Then email them, to just wait and wait and wait for an answer. I emailed them about 20 time…
★★★★★
Tony Simonetta · Canada · 2026-07-14
FanDuel when it comes to casino, they are the biggest ripoffs of all casinos. They never pay out. They just take your money.!f*Y
★★★★★
Josh · Canada · 2026-07-14
Overall good despite the mountain of negative reviews. Maybe luck is on my end for this one. Only complaint is withdrawals are very slow. Requested at 3am not approved until 1pm. I got the funds guess I can’t complain.
★★★★★
Darlene Leblanc · Canada · 2026-07-11
Hi
Pokestars was good..Fanduel look like it’s AI at poker
They steal your money. I’ll will never play it again
★★★★★
Hanif Motala · Canada · 2026-07-05
When you open account they don't ask anything. You deposit and start playing but as soon as you want to withdraw problems starts. They want more and more details including live pictures of account holder. The link they send to upload picture doesn't work so, I contacted customer service, they respond after 2 days for every issue. They don't accpet email submission. Link never worked for me and I …
★★★★★
claudio genovese · Canada · 2026-06-27
The slots on huff and puff are disgustingly brutal good at taking money but not paying out even when u hit a bouns example 5 dollar spins and the u hit a bonus and it only pays 17 dollars not once but twice why do u even have these games online and then u wonder why people go crazy because of this brutal
★★★★★
Richard · Canada · 2026-06-25
No payouts and slots crash, garbage platform. Stay away
★★★★★
Wil Heeren · Canada · 2026-06-22
I used to play on Pokerstars for Play money, i tried to sign up on Fanduel and that must be a joke.
★★★★★
Greg Barrett · Canada · 2026-06-20
Wow guys, I so wanted to download your app and give it a try, but not with these awful reviews. I'm out even before I'm in. 👎
★★★★★
AJ Smith · Canada · 2026-06-19
Technical failure cuts off trivia game mid-play, customer support refuses to help:
I logged into the FanDuel app 15 minutes early to secure a spot in a live trivia game show scheduled for 5:00 PM EST. I was actively participating, answering questions, and engaging in the live chat. By the fifth question, the app abruptly and automatically logged me out without warning.
I immediately signed back…
★★★★★
Nathalie M. · Canada · 2026-06-11
I've had a great experience with FanDuel and I'm quite surprised with the negative reviews. My first win was on Flaming hot pots with a 40 cent spin. That win resulted in a 8000 pay out. No issues getting the money. Shortly after, I won the nightly jackpot with a 7000 win. Again, no issues with receiving the money. I ve since won a few 1000 Win's. But..I agree with one statement about the recent e…
★★★★★
Abel Mebrahtu · Canada · 2026-06-08
One of the worst casino I ever played
★★★★★
T K · Canada · 2026-06-04
I continually came back over and over thinking Id get a win. Money goes straight in a toilet and never giving a bump. Bonus games and hilarious when you actually hit one. Other sites same games way different outcomes. I have been online gambling since it started way back circa 97 and have played every site possible and hit wins and cash outs regularly. I have never seen anything like it, they must…
★★★★★
Ashley · Canada · 2026-05-23
Horrible online casino don’t even waste $10 on here games glitch freeze take your bonuses live chat is horrible!!!!
★★★★★
EveryThing & NeThing · Canada · 2026-05-21
THIS IS ABSOLUTELY, UNEQUIVOCALLY, POSITIVELY ONE OF THEEE WORST ONLINE GAMING SITES GOING. THEY WILL TAKE TAKE TAKE AND TAKE YOUR HARD EARNED MONEY FROM YOU. IF YOU LIKE YOUR MONEY AND WOULD LIKE TO KEEP OR ATLEAST SPEND IT ON SOMETHING YOU WILL LIKE AND WILL GET A TANGIBLE ITEM DON'T GO TO FANDUEL,,,,,SCAMMERS STRAIGHT UP.
★★★★★
Unique-ps New Brand Rsps · Canada · 2026-05-20
Rigged.as you know what.
★★★★★
K LC · Canada · 2026-05-17
Do not take any of their promotion it's a scam. They will offer you something and then add in the fine print something completely different. Garbage organization just go okay on draftkings.
★★★★★
Rich · Canada · 2026-05-14
The worst customer service. They make you wait long period of time and when you get to them, they keep telling you to check this site. Check that site and they never try to deal with the problem. They treat their customers like shit. I’ll never go back to the site.
★★★★★
Fi Mac · Canada · 2026-05-13
Fandual is deceiving payouts are early to get you hooked then all games dry up after a couple small wins. But MOST importantly, I made a bunch of deposits/played a lot over holidays and was surprised to see that someone at fandual continued to take my deposits until my account was emptied of $3000, which was inherited from my mother passing away shortly before this, and then they kept trying as ET…
★★★★★
Adam · Canada · 2026-05-07
FanDuel gets a one for treating me well as vip , the casino is shady as it gets . I realize high volatility slots are volatile , but the reel patterns on my most played slots are baltabtlt obvious , I’ve spun so much and lost so much I can predict a bonus buy 3 spins in . When they decide to flip the collect switch it really flips . You can drop 2k straight in a hundred dollar bonus buys and it w…
★★★★★
christine · Canada · 2026-05-05
Customer service is no help. Have been waiting 4 weeks for the welcome bonus spins. No one can resolve the issue and just get told that it has been escalated and that each time I chat or call a new ticket is raised that delays the progress. I am still waiting on response on my issue. Oh I should say I did receive one response but it had nothing to do with my query on welcome bonus. They refer…
★★★★★
customer · Canada · 2026-05-04
Customer service terrible games dont load when they are ready to pay ! All other games that load pay load no problem stay away these guys are blood suckers what a coincidence
★★★★★
Kelly Halldorson · Canada · 2026-04-20
Waiting over two hours for my deposits is very annoying . I made a deposit went thru right away and withdrew right away .. then I made another deposit and I been waiting over two hours for it to go in . No one makes a deposit in case I want to play in 5 hours .. I thought this was a great site until this experience has change my mind . Why if the money left my account so fast can’t it go into my a…
★★★★★
A P · Canada · 2026-04-16
After reading most of the reviews, I can safely say that I will never gamble on this website, and I'm glad others have shared their honest feedback and opinions. I give it 1 star because the majority of reviews are highly dissatisfied, with many people who have spent money only to be scammed.
★★★★★
Sandra · Canada · 2026-03-18
Cheap 20cents wins max
Used to get free spins and win a Couple bucks..put money back into I and actually win real cash. Now nothing but 10 cents,.20cents. I don't get 20 free spins and my friends do? Same.game.same.site same.eveeything. terribly run!
★★★★★
Christine L · Canada · 2026-03-17
If I could give it 0 stars I would. Horrible site and I will never deposit again. I froze during live games and it ate up my money. Other online casinos are far better! I feel like I was scammed of my deposit and they don't give any rewards for depositing players.
★★★★★
robert allen · Canada · 2026-03-16
Placed a bet at +195 on Oscar category which was a tie. Not my problem. Then gave me a really low payout. FRAUD
★★★★★
Kirk Sorensen · Canada · 2026-03-14
💩💩💩Beware ,This a the absolute worst site
💩💩💩This a the absolute worst site, RTP has to be under 40%,fanduel is complete wallet rape and I don't think I've ever had any fun playing there slots or casino games ,they completely take and take and take with out even giving u any wins.. if u like losing money the fanduel is for you,complete POS COMPANY THATS ONLY INTERESTED IN TAKING ALL YOUR MONEY,💩💩💩
★★★★★
Krishna Jaisingh · Canada · 2026-03-06
I would rate FanDuel a Zero if I could, I won $100 and did a withdrawal two days later nothing so I contacted them via “ chat “ all they kept saying is you have to wait 5 day. Ok I waited the 5 days still nothing so I contacted them again but “chat” I explained the situation to the the agent he told my 3-5 business days and ended the chat… So rude. I am on the 6 business days and still nothing and…
★★★★★
Inzentive Media · Canada · 2026-03-03
Fraudulent charges
I don't even have an account with Fanduel Canada and was charged almost $3,000 to my Mastercard as a cash advance. They have a phone number for fraud but it doesn't accept incoming calls. How distorted is this?
★★★★★
Joe · Canada · 2026-03-01
Scam
Update: funds have been returned. However i stand by my comments...
deposited 25$ bank says processed, interac says processed, THEY SAY NOT PROCESSED. I talk to support they advise the funds will be returned to my account, I try again exact same outcome! They now owe me 50$ saying the funds will be returned to my bank account. 3 days later still no money returned and now being advised to contact…
★★★★★
Kay Summ · Canada · 2026-02-25
I personally love FanDuel online casino . My first few withdrawals came the best slow but apparently that's only normal . After that my withdrawals come back within 15 minutes . I've been winning bonuses almost everytime I deposit and I enjoy their content very much . The customer care is supportive and fast to answer as well . I've tried several online casinos and this is one of my favourite…
★★★★★
Jay · Canada · 2026-02-16
Fanduel casino is a scam. No question about it. Only scum are this dishonest and criminal. Don’t waste your money and time here. You’re only feeding losers.
★★★★★
Matthew Waylett · Canada · 2026-02-16
War doesnt pay out what you are supposed to be paid out and fandual ignores it and treats you like you have no idea what you are talking about. Recorded it and wish i could attach it here.
★★★★★
Jonathan · Canada · 2026-02-07
Scam won't pay you if you win
Scam. i won 500 with 120 and they "suspended" my account, i contacted support they told me they don't know why they suspended it and im gonna get contacted sometimes they can't tell me when ??? who's gonna know then ?? Didn't even pay me my money. That's outrageous stealing
★★★★★
Faith Bailey · Canada · 2026-02-05
I went on this casino for the first time. Played and won 1600$ tried to cash out. When I went back on the next day; I got suspended. Tried talking to customer service and got poor response. I emailed and they told me some bs and I did nothing wrong. They finally emailed and asked for verification. I submitted everything and haven't heard anything from them. It's a scam! Stay away people! Worst Cad…
★★★★★
mandi livingstone · Canada · 2026-02-05
Absolutely don't waste your money
They say fair game play and that they follow rules and regulations and this is the biggest lie
Unless you are a new user you won't win shit
They clearly do not follow anything but rigging their games
How does it happen that 200+$ and biggest win in 15 cents ? Save your money
888 casino is better and more fair same with high flyer Casino