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Casino — reviews
Accountability index
0/100
How well Casino answers complaints and resolves disputes — behaviour, not stars.
Payouts: risk · 0/100
Answers 0% of complaints (156)1% verified reviews
Deposit not credited, withheld payout, bonus, KYC or account-lock issue — describe it and Casino can respond.
Represent Casino? Respond to complaints →
Country view: USA — score, problems and reviews below are for this country. All countries →
Complaints by theme, monthly — USA
Share of each theme among the month's complaints (%) — USA — comparable across months regardless of volume.
22%
0%
11%
11%
33%
11%
11%
0%
Total over the period · 170 reviews
Withdrawals
28
Deposits
16
Bonuses & wagering
22
Verification (KYC)
10
Support
34
Game fairness
48
Account blocks
7
Bet limits
3
Reviews by country
Where players write from — country split across collected reviews (200 geo-tagged).
| USA | 85.0% · 170 | |
| Canada | 14.0% · 28 | |
| Malta | 0.5% · 1 | |
| Netherlands | 0.5% · 1 |
Player reviews — USA
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★★★★★
DENNIS · USA · 2026-07-19
There Dirty all I know pay attention there crooks
Went to make bet put money to cover it every time I do the same thing had 0 balance naturally assuming my bet was made same as always when I lose the bet certainly goes threw should have won this particular bet but convienanly this but was amazingly returned to my balance straight crooks never will I use or recommend them twice when I won they do this type stuff . Trash
★★★★★
FABIAN · USA · 2026-07-18
Scam Artists Who Will Randomly Delete Your Account for No Reason
I've heard others say, "They are stealing from their loyal customers." My feedback is similar but unique. Spent thousands gambling with them. One day, they randomly block my access to my account, deleting it permenately. When I ask them why, they give absolutely no reason. I simply am banned and did nothing wrong! Plus, I never cashed my reward points. Might be hundreds of dollars. They refuse to …
★★★★★
Angie Miracle · USA · 2026-07-17
Banking with this company is a nightmare. It takes forever for them to withdraw the money from your account, so it's pending for 3 or four days before they actually take the money withdrawing takes even longer. And they have recently misplaced my withdrawal of a 100.00 and are claiming, it's the bank.It is not my bank.It is their website
★★★★★
Scotthall · USA · 2026-07-16
Way too many frustrations
I signed up for DraftKings because it's one of the biggest names in sports betting, so I expected a smooth experience from day one. The app looked polished, but after using it for a few weeks, I started noticing that the actual experience didn't match the hype. I found myself checking acebet.plus before placing most of my bets because the odds were often more competitive and the bonus terms were m…
★★★★★
Rick Renkert · USA · 2026-07-16
In just a few words....this casino app is plain garbage...they never pay anything on anyrhing total waste of time and money...hence the expensive commercials...have to advertize cause there app is corrupt
★★★★★
Jeanny Deller · USA · 2026-07-16
First of all I wish nobody used this app because draft kings going to find a way not to pay you. I bet my money for a tie in 90 minutes. In 93 minutes the other teams score and decided not to pay me. That’s not right it says on the app moneyline 90 minutes for a draw. Have the worst customer service. It’s better to used Kalshi because they pay you correctly.
★★★★★
Jean · USA · 2026-07-11
DraftKings customer service leaves a lot to be desired in addition their rewards are horrible. Beyond the original come on, they rarely give anything and certainly nothing to warrant putting more money into their site. Mohegan sun is much more reward friendly and appreciative towards its players and is recommended highly in comparison.
★★★★★
Robert Taveras · USA · 2026-07-07
DO NOT BET HERE!! Do not use this betting app, I tried to cancel 3 tickets 1 hour before the Argentina Egypt game and couldn't get in contact with anyone. They are good on taking your money but when you need support you alert to chat with a freaking bot. it cost $1100. You won't get any live support here, STAY AWAY.
★★★★★
Ashley billet · USA · 2026-07-04
DraftKings was one of my favorite apps when I started playing the casino apps about a year ago hit a few hundred off at one time and here lately it feels like every other casino app put you in the line for a major or grand prize and you put a few hundred into it to get nothing the only good thing I can say about DraftKings is unlike FanDuel or the Bally app I haven't had no money disappear or anyt…
★★★★★
Nicholas Pearson · USA · 2026-07-03
Will take your money and restrict your account no live chat at all and no real person to talk with don't download
★★★★★
Wendy Wease · USA · 2026-07-01
I have a account with draft king I was locked out of my account 2 weeks ago I was told to verify my identity which I did with a bill and a government issued id I keep emailing them and talking on chat but still no resolution my money has been tied up with them for a bit to long it’s says it takes 24-48 hours to verify but apparently that’s false advertising I don’t recommend NOBODY placing any bet…
★★★★★
Tashi Sherpa · USA · 2026-06-29
Draft king is scam.i bet money on both team Canada and South Africa.odd is if Canada win,I win $210 for $75 bet.if South Africa win,I win $260 for $25 dollar.so they deduct $25 for South Africa lost but my Canada bet was voided in last minute.please,be careful guys they are fraud.AI customer service is not helpful.there is no direct contact to human.i am spreading this info to my friends and peopl…
★★★★★
codeCrafted · USA · 2026-06-23
This is a scam. Once you signup, you can't login and access to your account and they will say We were unable to locate an account associated with the email address you provided.. They will ask everything like your id, phone number.
★★★★★
Peter Golosov · USA · 2026-06-23
Great customer support and me and my friend use it for 2 years without any issues. Love it!
★★★★★
Shad Frickey · USA · 2026-06-19
This app is absolutely horrendous, they lock cash outs when its in your favor, and also lock bets totally at random.. the app constantly crashes when the odds change, so you miss placing bets mid game. This app will definitely leave you feeling cheated every chance they get!! Do yourself a favor and find a different app
★★★★★
Joe Woodard · USA · 2026-06-13
It’d be a zero star if I could. I’m pretty sure there is fair gaming regulations and this company clearly doesn’t follow. Please don’t waste your time and money here. Go to an actual casino and put 100 on black… or red, either way you’ll have better luck
★★★★★
Consumer · USA · 2026-06-13
Hard to sign up for an account. When I entered all my information, it didn't send the code until after the code had expired. When I tried to login, it said I had no account. When I tried to sign up again for a new account it said I couldn't because I had an account.
There is only e-mail support. Fortunately, that support is good and got me signed up. I found the support to be responsive and …
★★★★★
Lance Kreger · USA · 2026-06-12
Absolutely terrible mgm is way better I’ve lost over 1200 in 3 weeks with not even a decent payout I’m definitely deleting this app
★★★★★
Miriam Snow · USA · 2026-06-12
Worst app ever the RTP doesn’t exist you have better luck with FanDuel. Save your money. Never in my life I played the same game on FD and make bank with DK I made absolutely nothing they take more out of your the RTP. Going to back to FanDuel once I get the error that was made my account just stay away from this app because you will lose hundreds
★★★★★
Patty Rakus · USA · 2026-06-11
I could leave a zero star I would but these people are stealing from it's players. Yesterday my game went full blown crazy....I put $100 in piggy riches magic wand 2 and I made 1 $10 bet and the game started doing fast spins at $10 a bet on its own...I had no control over the game. I tried to get out before my money was gone but wouldn't cut off. I complained to customer service and they claim the…
★★★★★
Jen · USA · 2026-06-10
Very much rigged gaming app. I’ve recorded games like match the dealer where when you play low you win but increase your bet and you immediately start to lose.
★★★★★
Angela Robertson · USA · 2026-06-07
First time betting with $5 and won $375.00!!!
★★★★★
jaimeandujojr · USA · 2026-06-02
1 Star.
DraftKings advertised a promotion, paid part of it, then refused to pay the remaining $75 and wouldn't provide a real explanation why.
When I contacted support, I wasn't given evidence, a specific reason, or any meaningful review of my account. Instead, I received a canned response hiding behind language that DraftKings can "suspend, modify, or cancel" promotions at its discretion. Appar…
★★★★★
Bryan Christopher · USA · 2026-05-31
I won a 3000.00 contest and before I could withdrawal I was banned for no reason. I’ve been a loyal customer for years and as soon as I hit big I was banned. Stay away
★★★★★
Arigo B · USA · 2026-05-21
Won $2847 and the casino voided it citing "fraud risk" because I logged in from two different WiFi networks on the same day. No warning, no explanation, just gone. My entire balance was kept as well. Contacted support multiple times and got nowhere - just copy-paste responses with no real answers. I've never experienced anything like this on other platforms. Extremely disappointed and would not re…
★★★★★
Robert Maher · USA · 2026-05-20
You guys really suck,cut me off for a few bucks
★★★★★
Kenney Price · USA · 2026-05-10
They are crooks, they cheat they will take your bet away until the other team starts winning…. Go to bet365 way better and my host was a dumb ass…
★★★★★
Keith Lathrop · USA · 2026-05-07
They voided one of my bets on a 3 bet parlay after the quarter ended and I won the quarter. Huge thieves and scammers. Never playing in Draftkings again
★★★★★
Mike Lopez · USA · 2026-05-04
Straightforward they cheat. Every time I would select a bet to win their app freezes. Every time wanted to cash out their app freezes, but it doesn't freeze when I do not select a winning bet how convenient. I lost a lot of money. I know you can't win them all. I spoke to GKs reps and they seemed to not care. I will not use them again. As much money as they make they didn't even try to give money …
★★★★★
Kelly M · USA · 2026-05-03
DraftKings and Kevin Hart are TRASH!!! I SPENT 45 MINUTES TRYING TO DEPOSIT MONEY FOR AN EVENT FROM DIFFERENT ACCOUNTS ONLY TO MISS THE EVENT! KEVIN HART IS A TRASH INDIVIDUAL AND SO ARE THE PRODUCTS HE ENDORSES. SCAM TRASH BLINDED BY A BUCK!!!
★★★★★
Michael Bartolotta · USA · 2026-04-29
If you thought Harry Houdini was good at making things disappear, try the DraftKings platform. Your money vanishes so fast you’ll be checking for trap doors. Now that’s magic.
★★★★★
Danthony Rucker · USA · 2026-04-27
Drafting is a horrible app when you try to withdraw they don't give you your money.
★★★★★
Kenneth White · USA · 2026-04-25
Crooks who prey on the stupid and weak
★★★★★
Don w bovda · USA · 2026-04-21
Terrible and pathetic casino gameplay. They cannot read so it really doesn’t matter that I am even writing this. Stay away at all costs do not download this.
★★★★★
Jason · USA · 2026-04-14
DraftKings used to be a decent site. Couple months ago they take away the crowns rewards system and stop offering any kind of promos for the casino. I wouldn’t recommend anyone play on this site as other sites will constantly have bonuses for you to play. Stay away from these predatory thieves and use other sites.
★★★★★
Brian lux · USA · 2026-04-10
Instant deposit but a week for your refund
Well first off it wasn't until after I deposited my money is when DraftKings inform me that I could not play from Texas so of course I instantly thought about a refund oh but that takes 24 hours after you deposit is when they can start the refund process which is going to take three to 5 days to process the refund but y'all took it out instantly right but you can't put it back instantly how does t…
★★★★★
Drew · USA · 2026-04-10
They are predatory, and that shouldn't surprise me or anyone else, but here we are! haha
DraftKings graded Bet ID #DK639113055072578201 as a dead heat reduction despite for a Top 10 finish for Patrick Reed... Reed was in a 3 way Tie for 3rd at the conclusion of the round. Boom, Top 10 finish easy, and it was actually a Top 5 and didn't even have a dead heat reduction if that were the bet.... but i…
★★★★★
Troy Courtemanche · USA · 2026-04-07
This app is HORRIBLE!! Can't even find a wager to pick tonight's ncaa championship. System shuts down. Don't use this app for gambling. They suck
★★★★★
Herman Sanders · USA · 2026-04-07
This review means shit seeing as Draftkings doesn't give a damn about anybody this is literally the worst casino of them all I have an account with all of the online casinos and this is by far the worst in every aspect of gambling
★★★★★
Jason Thomas · USA · 2026-04-04
DraftKings uses AI to learn your algorithm of your batting history in order to present inaccurate scores and odds. They even say in their rules that they have the right to do this . c
Stay away from this gaming app they use AI to learn your specific bedding algorithm and also curtail odds and presents scores in conjunction with the information that they have learned. At which point when you attempt to make bets if it isn't going to be bets that will be favorable for them to win then they will intentionally glitch your app or make buttons fail to respond. Pay attention if you ge…