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Casino — reviews
Accountability index
0/100
How well Casino answers complaints and resolves disputes — behaviour, not stars.
Payouts: risk · 0/100
Answers 0% of complaints (156)1% verified reviews
Deposit not credited, withheld payout, bonus, KYC or account-lock issue — describe it and Casino can respond.
Represent Casino? Respond to complaints →
Country view: Canada — score, problems and reviews below are for this country. All countries →
Complaints by theme, monthly — Canada
Share of each theme among the month's complaints (%) — Canada — comparable across months regardless of volume.
0%
40%
60%
0%
Total over the period · 28 reviews
Withdrawals
6
Deposits
6
Bonuses & wagering
12
Verification (KYC)
1
Support
3
Game fairness
10
Bet limits
2
Reviews by country
Where players write from — country split across collected reviews (200 geo-tagged).
| USA | 85.0% · 170 | |
| Canada | 14.0% · 28 | |
| Malta | 0.5% · 1 | |
| Netherlands | 0.5% · 1 |
Player reviews — Canada
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★★★★★
Sean Cleary · Canada · 2026-07-14
Terrible odds on their casino just do yourself a favour and don’t play. I lost 1600 on my first night had two bonuses on 11 dollar bet where I didn’t win anything. I would say they are one of the worst online casinos out there.
★★★★★
AJ Smith · Canada · 2026-07-12
Deceptive and predatory platform math. DraftKings instantly credits the bonus to your balance to make you feel like you have a massive safety cushion, but the slot and table game algorithms are tuned to pure drain mode. I watched the casino systematically bleed through my entire real cash deposit and the bonus funds back-to-back without hitting a single meaningful win. Games like Crystal Reels com…
★★★★★
Kevin · Canada · 2026-07-11
This pathetic excuse of a casino app makes an average of $17million per day and they refused to honour a bonus after I deposited $600. like how do they get away with this.. YOU ARE OUT OF YOUR MIND TO JOIN THIS APP
★★★★★
Binny Thind · Canada · 2026-07-07
By far the worst casino ever gamed at. I don't think the regulator is monitoring their systems or auditing them. The RTP is so horrible there can't be any other explanation but some sort of tampering. The same slots on other platforms are doing fine. Never coming back to this piece of shit casino
★★★★★
Terry Mcpherson · Canada · 2026-07-04
These guys are clowns. They will change your bet or cancel it before the result. They shouldn’t be online just like that other company fan duel. I get making money but on a 35$ win they have no record. This is BS.
★★★★★
Juhani Delatorre Daproza · Canada · 2026-06-23
This a scam game not even 50/50 all this is a money maker like rubbing people all game is scam
★★★★★
customer · Canada · 2026-06-21
Don’t waste your time here. DraftKings are scams. They’ll give you bonus on your deposit without your consent. Then only to find out certain casino games you can’t even play. It allowed me to play Baccarat but when I won and tried to withdraw it wouldn’t let me. Why would you let me play a game this doesn’t qualify for bonus money?? There are better gaming sites than these low ballers.
★★★★★
Joe · Canada · 2026-06-18
Copied and pasted from email just sent.
Ok here i go again. So I have over 116,000.00$ wagered this year so far. A loss of 5000.00 and im told I dont qualify for rewards until I reach gold tier? I mean other than the stupid 20.00 i get for progressing each tier?
1 tier credit per 10$ wagered on slots so let's see that would mean i should have 11600 tier credits now and not 9948 which it says. T…
★★★★★
Wills Millers · Canada · 2026-06-06
Big scam what ever you do beware of these scam artists clearly no rtp to player and they claim its random but you can clearly see you never get a base game win and when you got to bonus you cant get a bigger win then 7 dollers on a basic bonus and a double bonus is only about 14 give or take. With returns like that you play for about 3 to 4 mins on a 20 which is not going to bring in any return be…
★★★★★
Dave Boivin · Canada · 2026-06-05
This app could careless about their customers. Horrible promotions and bonuses. When you ask them about it they say you don't qualify. As if you're not gambling. Awful place. I'm going elsewhere
★★★★★
Jesse Stein · Canada · 2026-03-29
Terrible customer service. I requested a withdraw of 210 2 weeks ago. it has been completely lost. first draft kings told me to contact pay direct directly. they told me there is no record of the transaction. so drafkings are flat out lying. then they said I received the money. then they said to contact my bank as the money was sent from their end. I contacted my bank and they said they have no wa…
★★★★★
Jamie Cameron · Canada · 2026-03-09
Wish I had seen this before I spent so much money. Hopefully everyone sees these reviews and puts these people out of business. I never expect to win, and even though the odds are low , at least there's a chance to get lucky. Nobody is getting lucky on this site. We all lost our money so that you don't have to.good luck
★★★★★
Coral Jupe Buunk · Canada · 2026-03-03
Ive never once won any prize on this shitty casino. The amount of times I've deposited and the amount of times I've lost all my money right away are the same. I've never once....not once, won any money, even more then what i deposited so I could atleast keep playing the games for a little. Even that is too hard for them. And sorry but their bonus game is absolute shit. Just another game where you …
★★★★★
Dj Final Touch · Canada · 2026-02-15
Nothing but uneducated people working here. This casino is monitoring your activity including your chats like a hawk . This place is a circus not a place to gamble.
★★★★★
Steve Franchetto · Canada · 2026-02-11
I dont think you can help improve this site. Terrible odds, just dropped 2000 bucks on cash eruption. Got 3 bonus rounds total. Just one giant scam. Never Plainfield again and I will let people know not to use this site
★★★★★
Marc Ladouceur · Canada · 2026-01-12
After numerous attempts I could not process a straight forward interac withdrawal. So much time wasted and still no success. Their chat robot was useless and just kept me in an ongoing loop. Once I get my funds withdrawn, I’m going to close my account.
★★★★★
Said Zarifian · Canada · 2026-01-02
The worst online casino ever. They are known for fraud . I played for years and never won anything . Again I’m talking about slots if u are a slot player this site is an absolute nightmare
★★★★★
Michael Brooker · Canada · 2025-12-24
Horrible payouts almost borderline scammy.. i won't be playing on thier site anymore.. Betty is far superior.
★★★★★
Kody Mcdonald · Canada · 2025-12-21
DISGUSTING DISGUSTING SCAM SCAM SCAM black jack strait scam 5 dealer black jacks in a row they dont even hide the scamming anymore do not use this unless you want toss money away for nothing
★★★★★
CC · Canada · 2025-12-09
this site does NOT follow Ontario Lottery Gaming Regulations, clearly! This isn't about a sore loser here...lol Spent 700+ and FINALLY got a bonus spin...just to win 64.00! They trolled me with Blazing Bison into losing 250.00 my first visit. Thought maybe I'd see if it would pay out my next visit...NOPE 400+ later, still nothing until I Finally got a bonus spin...$64 after all that!
They seriousl…
★★★★★
Ray A · Canada · 2025-12-09
Burn your money. It will last longer. $250 gone in minutes. Zero bonuses.
★★★★★
Saeed Zarifian · Canada · 2025-12-05
I’ve played on all platforms and draft kings is the worst of them of all they have the worst bonus system they are the cheapest of them all and they have been fined numerous times for fraud before the most corrupt site ever created they recently been fined for over 3million dollars in Connecticut for setting a slot to zero percent chance of winning I’ve been playing on the site for 3years and I’ve…
★★★★★
Hunter · Canada · 2025-11-11
All about money scam scam fake fraud gay ass managers live against are goofy slots 🎰 💯 scam I need my money back I need to pay my rent and medical bills I need my money back scammers
★★★★★
SAHIB SINGH · Canada · 2025-09-10
Their customer service is extremely slow and unhelpful—getting a response to even a basic question takes far too long. On top of that, withdrawal processing times are frustratingly slow compared to other platforms. For a company of this size, you would expect much faster service and smoother transactions. Until they improve their support and payout speed, I cannot recommend DraftKings.
★★★★★
DKzua · Canada · 2025-09-05
Terrible Experience, not feeling like i “enjoyed my playing time” they just seem to take every deposit I put in
★★★★★
Khym Snchz · Canada · 2025-08-27
DraftKings Verification Nightmare
I’ve been trying to verify my account for 12 days. Submitted my driver’s license, but the system keeps failing. Support promised help, yet I’m stuck in the same ineffective process. Extremely frustrating—DraftKings must improve verification and customer support.
★★★★★
William Randall Miller · Canada · 2025-08-09
This casino app rips you off
Be prepared when playing this app that you will win 10 dollars over and over again after putting count less dollars in. You'll pay hundreds to get nothing back this is a total rip off and scam app DO NOT PLAY it's a scam.
★★★★★
Puran Gill · Canada · 2025-08-03
Absolutely trash! Spent over $10k by now. Always disappointed. Tried min to max bets on slots, nothing pays back. You’re only going to lose.