Reviews › MGM
MGM — reviews
Accountability index
58/100
How well MGM answers complaints and resolves disputes — behaviour, not stars.
Payouts: risk · 0/100
Answers 0% of complaints (193)Resolves 93% of disputes (729)0% verified reviews
Deposit not credited, withheld payout, bonus, KYC or account-lock issue — describe it and MGM can respond.
Represent MGM? Respond to complaints →
Country view: UK — score, problems and reviews below are for this country. All countries →
Complaints by theme, monthly — UK
Share of each theme among the month's complaints (%) — UK — comparable across months regardless of volume.
25%
12%
38%
12%
0%
12%
0%
0%
Total over the period · 54 reviews
Withdrawals
15
Deposits
11
Bonuses & wagering
20
Verification (KYC)
5
Support
4
Game fairness
23
Account blocks
4
Bet limits
3
Reviews by country
Where players write from — country split across collected reviews (201 geo-tagged).
| USA | 56.7% · 114 | |
| UK | 26.9% · 54 | |
| Canada | 13.9% · 28 | |
| Sweden | 1.0% · 2 | |
| Australia | 0.5% · 1 | |
| CW | 0.5% · 1 | |
| Netherlands | 0.5% · 1 |
Player reviews — UK
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★★★★★
Viktor Plachetka · UK · 2026-06-28
This casino is rip off don’t pay no money in people no win at all playing for last 2 weeks paid in over £400 never win the bonus if you get is horrible like I said the worst casino you ever seen scam scam scam!!!!! Big time this site should be banned
★★★★★
Taner and karolina · UK · 2026-05-02
5 consecutive days of depositing and playing game of thrones still no bonus. This brand needs investigating and closing down. They are cheating everybody and getting away with it. It needs to be brought to light they are far to protected and hide behind there best line our games are tested and regulated and are random and fair. Unacceptable experience.
★★★★★
Justin ashley shepherd · UK · 2026-04-22
Lots of negative reviews about mgm. I like most gamblers have played most online sites PP sky Vegas betfair and the rest. To be honest they all take your money thats what there business is about. But so far touch 🪵 I had a fee good wins some bad losses. When you start to complain about losing its not the casinos fault its yours time to take a break come back in a week or so.
★★★★★
Gerasimov · UK · 2026-04-09
Deceiving
The worst platform I ever played on. RTP 0.05%. never won more than £20 . Scatter of 10FS pays less than a £1. Playing slots and playing lowest stake 10p and 20p. Hundreds played but nothing. A winning spin means replay spin .the rest is loss. Scatter/ bonus once in the moon. I was disappointed last time and I am disappointed now. The platform also disconnects you mid spin as shown in video
★★★★★
Ou · UK · 2026-03-18
Scamming customers don't play here just loosing m.f
★★★★★
Irina Lebedeva · UK · 2026-03-10
Doggy casino site! Never waste your money in!!!
★★★★★
Alex Software · UK · 2026-03-01
This is terrible casino ..and is operated by LeoVegas .I made few deposits around 2k in few weeks .Few days ago i was a bit lucky and recover my loss .Did few withdrawals and ofcourse at the last 500£ .Account suspended for responsible gaming reason .So when i deposited nobody asked me nothing ..Long story short i sent the documents for verification 3 days ago and still beg for my money .To withdr…
★★★★★
Robert H Donald · UK · 2026-02-27
After putting in 300 pounds one pound spins and not even a single decent win no bonus pure scam not impressed deleting this now pls pls do not download if you like casino not a good time,
★★★★★
richard faizey · UK · 2026-02-09
Absolute rip off. Over £1000 spins and not even sniff of bonus trigger. Absolute rip off in comparison to similar sites played on. Avoid at all costs.
★★★★★
Suzanne Okonkwo · UK · 2026-01-30
Worst betting site I have used so far, withdrawal is pending for more than 24 hours, I am fully verified and had to upload ID, this shouldn't be happening
★★★★★
Chris G · UK · 2026-01-29
Rip off
Continually takes your money with little to nothing in return. Deposited 100's of pounds on slots with not one bonus feature? Avoid, not much fun when you keep on losing. Had much better luck on other betting sites.
★★★★★
paul gibson · UK · 2026-01-17
This is an honest review from a customer who has several accounts from other Bookmakers such as Coral, Betfred, Paddy Power...etc. Have had accounts with William Hills, Sky bet, Bet365..
All have given me free offers and when I have withdrawn funds there was no problem.
But BetMGM wouldn't let me withdraw funds without bank account details and other details which I supplied..and they ignored.
If …
★★★★★
Jay Stitt · UK · 2026-01-17
Terrible company down over 1k and barley even hitting bonuses, absolute scam artists, sick and tired of them sending me there legal spiel there lying the rtp must be about 1%
★★★★★
Darren · UK · 2026-01-14
Poor
Very poor you must have got to play high stake to win anything just eat your cash otherwise
★★★★★
Consumer · UK · 2026-01-04
Not recommended to anyone!!!
Most horrible casino I ever cross!
From beginning when you start playing they give you little wins.
After you will spend hundreds and hundreds pounds and never get any bonus.
Just waist a money with no any exacting.
★★★★★
Jamie · UK · 2025-12-29
Currently have £3,200 pending…
Currently have £3,200 pending withdrawal and £339.16 in play balance, they logged me out and suspended my account asked me to verify payment method which I done and was accepted, proof of address and Identification, all been accepted Still my account is under review 3 days now, won't let me withdraw, won't let me log in, won't give me a time frame £3539.16 of my mon…
★★★★★
Obonozoga Ouugabuga · UK · 2025-12-29
Rigged
Honest opinion slots that should hit a bonus on 30 spins are marked as volitile and didnt hit any bonus at all for over 500 spins, this is not normal behaviour.
I suspect the rtp is like 1-5% max for these scammers
You know they wont care since donald owns it
★★★★★
Tracy singlehurst · UK · 2025-12-22
Appalling game play .no bonuses at all
200 pounds stay clear
★★★★★
ace · UK · 2025-12-21
I will never ever come back on this site again!! Over £100 ive lost because they dont pay out or anything! Dont even bother using these scammers you'll get nothing back!!! Wish I read the reviews before!
★★★★★
Niyo Ney · UK · 2025-12-18
Terrible customer service no help. When in bonus and winning they block and won't let you win saying something went wrong. When playing on a game they won't let you go back to a game when ready to payout.Don't trust them it's a scam you never win, However this is the worst Sportsbook in World, Their app is horribly designed! Their customer service is a complete joke. My advice to every one who wan…
★★★★★
Lee Gough · UK · 2025-12-02
Poor bonus amounts
Spending decent money looking for a decent bonus? Avoid these guys.. £30 in to finally hit a bonus, only to win 0.86p across the games payouts are shocking
★★★★★
Garry Sprackling · UK · 2025-11-28
Typical casino. Takes your money as fast as you lose it. Never won a bean from these crooks. 💀☠️💩
★★★★★
Kate dan · UK · 2025-11-27
Absolutely disgusting corruption is definitely here 140 and get 1 bonus and deposited more before hand the bonuses are deadly if an official is reading this investigate it big time not nearly 2000 people can put bad reviews and be wrong just look into it theres something going on here and will only get worse now government are gona be taken 40% off them they want closing down if u work for them yo…
★★★★★
E B · UK · 2025-11-16
I have had a very negative experience with BetMGM regarding withdrawals and account handling. I have raised a formal complaint and I’m requesting resolution within 48 hours.
If the matter isn’t resolved, I will escalate to:
– The UK Gambling Commission (UKGC)
– The Independent Betting Adjudication Service (IBAS)
– The Betting and Gaming Council (BGC)
– And potentially a chargeback/Section 75 clai…
★★★★★
Jason Eddison · UK · 2025-11-15
Spent £360 betting with mgm , had a forecast on the greyhound’s which I put on 15 minutes before the race and after the race ( which I got the right result) they voided the bet with no explanation, avoid at all cost
★★★★★
Ciprian M · UK · 2025-11-14
SCAM company. Don't use.
You will be able to deposit but when you want to withdraw money, they won't give you anything back. They just ask for verification documents, and after you upload them and they are approved, they will ask again for documents again, and again, and again....
★★★★★
Jaroslaw Tomczyk · UK · 2025-11-01
I spent almost 500£, bonuses very small, I can call it proper scam
★★★★★
Mr Bramley · UK · 2025-10-25
Abysmal, limited stakes almost immediately. Closed my account and now trying to go through their interminable live assistant for refund. Been waiting an hour for a representative after answering a stack of security questions. Such a tedious process, no email help provided. Just don't bother, worthless company
★★★★★
Shawn Carr · UK · 2025-10-24
SCAM SITE!!!!!
STAY AWAY, 100S OF SPINS AND ABOUT 5 QUID TO SHOW FOR IT!!!!
AVOID AND USE ANY OTHER! AND I WORK IN THE INDUSTRY! SCUM BAGS!
★★★★★
Aiden Lyon · UK · 2025-10-15
Avoid at all costs. Worst casino app. Close accounts randomly after putting it money and getting nothing back.
★★★★★
jordan · UK · 2025-10-15
I put £650 on my account then they deleted my account. It's the worst betting app I've ever been on
★★★★★
Tim Brown · UK · 2025-10-14
Avoid at all cost
Would have given it no stars if possible! I’ve deposited £10 and bet. I’ve been locked out or my account I’ve emailed and contacted customer support live chat multiple times. The last time spending 2 hrs online talking to someone called Andrea had to upload bank statement photos of debit card and passport and still not sorted. My bet won and I can’t access my winnings or free bets and probably nev…
★★★★★
Alan Fish Whitehead · UK · 2025-10-14
I had a betbuilder , 1 player not playing , i had 4 winning selections and a void . they voided ebtire bet . andd to make it worse after result . all other bookies void just selection as it happens regular .all british bookies would pay on 4 . i closed my account disgraceful
★★★★★
Kevin Hill · UK · 2025-10-11
Poor business,been with this company for over 3 years,out of the blue ,my account is closed,and banned indefinitely, asked for a reason,was given about 25 options,still bemused and asked for a specific reason,I was told,decision has been made,and will not be reversed.
Absolutely disgusting way to treat anyone.would never use this company!!!
★★★★★
Mark Davies · UK · 2025-10-08
Depostitwd 40 seemes decent enuff tbh but made a withdraw 15 hours ago of 30 did get to 105 tho so cant say bad site like most but still sais pending withdraw went on chat and they said it been processed but still sais pending on the site so not sure only issue is withdraw not gone in yet and fact sais pending and the chat said it alrrady been processed is bit strange but if goes through i wouldnt…
★★★★★
Michael Nicholson · UK · 2025-10-04
Crap
Piss poor didn’t pay out on bets and when you question them they just cut you off, avoid like the plague
★★★★★
K Dunn · UK · 2025-10-02
I won a £5 free bet builder. This won on Sunday with the Newcastle - Arsenal game. I won £21.25p Was unable to withdraw my winnings, I then deposited £10 into my account. Still unable to withdraw my cash. Contact customer support and received a text from a member of staff called Kerr. Kerr then rang me and assured me that he would sort this problem out. When I logged back in my debit card h…
★★★★★
Molly · UK · 2025-09-30
Absolutely shocking I wrote a review on Apple Store but that will be removed all u have done is take take take the reviews speak for there self scam artists stay well away people and if u do win take it but not before all the ID checks and bank card upload they try not to pay
★★★★★
Logsy Laurie Daykin · UK · 2025-09-28
con artists
joined spent, £500, not even entertaining, wins were pittance, bonus games 5 times with 0 wins ! and i mean nothing at all, barred myself for 5 years! pure greed.
★★★★★
Skindar Baig · UK · 2025-09-27
Pink casino and BETMGM are big fraud never play on these sites