Reviews › William Hill
William Hill — reviews
Accountability index
1/100
How well William Hill answers complaints and resolves disputes — behaviour, not stars.
Payouts: risk · 3/100
Answers 0% of complaints (41)0% verified reviews
Deposit not credited, withheld payout, bonus, KYC or account-lock issue — describe it and William Hill can respond.
Represent William Hill? Respond to complaints →
Country view: UK — score, problems and reviews below are for this country. All countries →
Complaints by theme, monthly — UK
Share of each theme among the month's complaints (%) — UK — comparable across months regardless of volume.
9%
15%
24%
5%
13%
24%
3%
7%
Total over the period · 197 reviews
Withdrawals
33
Deposits
32
Bonuses & wagering
41
Verification (KYC)
12
Support
28
Game fairness
39
Account blocks
9
Bet limits
8
Reviews by country
Where players write from — country split across collected reviews (224 geo-tagged).
| UK | 93.3% · 209 | |
| Ireland | 3.1% · 7 | |
| Spain | 0.4% · 1 | |
| USA | 0.4% · 1 | |
| Netherlands | 0.4% · 1 | |
| Guernsey | 0.4% · 1 | |
| Italy | 0.4% · 1 | |
| Australia | 0.4% · 1 |
Player reviews — UK
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★★★★★
Kelly louise · UK · 2026-07-20
Shocking!!
Site needs investigating!!!
2 deposits with no wins!!!!
Avoif this site pure corruption!!
Scamming daily. Thieving.
False RTPs. Needs full internal investigation!
★★★★★
Angus Brown · UK · 2026-07-19
DELAYED PAYMENTS TO BANK FROM ROULETTE MACHINES
TAKES UP TO 5 DAYS TO PAY OUT INTO BANK ACCOUNT,EVERY OTHER BOOKIE IN UK PAY OUT NEXT DAY,AVOID THESE SCAMMERS WHO ARE SITTING EARNING INTEREST ON PEOPLES WINNINGS,I WILL NEVER ENTER A WILLIAM HILL SHOP AGAIN
★★★★★
Me · UK · 2026-07-18
Absolutely disgraceful I accidentally deposited 30 pounds then I withdrew it straight away it's taken me since March to got it back i got it back yesterday so I would avoid completely
★★★★★
Nicholas Mouland · UK · 2026-07-18
avoiding pay out
i tried to with draw £200.00 william hill the asked me to submit documents to prove who i was even though the money was going back to the account it came out of after submitting the documents they requested and them confirming receipt they still refuse to pay and the email they provided to resend bounces the message back cheats liars
★★★★★
Julie Badley · UK · 2026-07-17
Very very poor rip off site im down on this site 13.0000 pound how bad this site is I got 2 bonuses 1 6.00 on 20 pence a spin the other this is a insult 02 pence on a 20 pence spin loads of lagging and I mean loads loads of dead spins u very rarely withdraw take this site to court and close this down thers no way a featured bonus would be 02 pence if the slot was working prop this site just take…
★★★★★
Chris Gordon · UK · 2026-07-17
If I could put 0 I would absolute terrible experience with them. Terrible customer service that don't read your complaint. Have now suspended me as I've complained said I'm vulnerable because I'm disabled. I have money from winnings and at present not letting me withdraw it because I changed my visa card even though I made a deposit from it. Stay clear of this betting company
★★★★★
Bruce Lang · UK · 2026-07-17
Completely dishonest practices.
Yet again, when I try to withdraw my winning, WH says it cannot do it at that time despite having only recently, and yet again, proved my account details. One option that appeared was 'Bank details' which I ignored having spent over 10 days being asked again to prove my account. However, I tried it again, spend more wasted time entering the exact same details and l…
★★★★★
Kevin Snell · UK · 2026-07-17
Been with WH for a long time. No more. Withdrawal of £20 didn't materialise, it just disappeared as if it was never there. Six days later not in my bank account and doesn't even show in my account as a withdrawal. What a disgrace. Can't get hold of anyone, customer service non existent and diabolical. They should not be allowed to trade. You have been warned!
★★★★★
steven thorpe · UK · 2026-07-15
Don't play William Hill poker.
Please don't.
It's soooo rigged and nobody polices the corruption..
Play Ladbrokes or something similar..
Out.
Still playing..
So so bad and so so cheaty.
Shame on YOU..
★★★★★
Richard Ghagan · UK · 2026-07-15
SHOCKING to the point I have reported them. They let me deposit money then locked me out of my account, I then confirmed my identity FOUR times, I gave them more information than I had to do to get more mortgage including a video and photo of me writing my username?! honestly an absolutely shocking company. Avoid them ffs or you're an idiot.
★★★★★
PHIL RADDINGS · UK · 2026-07-15
Been a customer for many years but the live chat and messaging at call centres is absolutely appalling. Abrupt rude and no manners. That’s providing you can find the chat in the first place.
William Hill are really letting everyone down and this service is not good enough.
★★★★★
Samuel Wilson · UK · 2026-07-14
After 20 yrs betting with William hill they decide to restrict my promotions good luck to them that's me finished with them
★★★★★
JASON MCCREADY · UK · 2026-07-13
I was in the middle of a winning slot bonus then William Hill reset the game to the beginning and the bonus and accumulated winnings vanished. This is criminal behaviour by a company that has complete form of being punished by the gaming commission. Avoid this online site at all costs. They steal your money.
★★★★★
Alaba · UK · 2026-07-13
They are scammers, I bet on basketball because it enter OT and I bet on money. They said l lost the bet . They are scammers avoid the bookies
★★★★★
Lesley Finn · UK · 2026-07-13
Rigged scammers
Awful rigged site don’t know how they get away with it you literally cannot get a bonus but love taking your money I’ve closed my account they not having any more
★★★★★
alexandra · UK · 2026-07-12
Scum pure and simple! 0 stars I rate not 1 don't even deserve that this website of fraudsters needs to be permanently closed down for good by far the worst casino website there is by miles trying to get a bonus or a win of any sorts is literally no word of a lie trying to get blood out of a stone save yourselves time stress and money
★★★★★
Liviu · UK · 2026-07-12
No cash out,for no reason.Scumbs.
★★★★★
iysr · UK · 2026-07-12
Customer service: zero; response: zero; attentiveness: zero… It’s a scam site. Definitely stay away. I deposited money, and now I can't log into my account. I will be filing complaints with the appropriate authorities. and my money is still in the account
★★★★★
jackarmy · UK · 2026-07-12
Absolutely disgusting site worst of the worst !!!! I’ve spent hundreds on this site to win literally nothing deposit £60 to win 30p do not play this site it’s absolutely a scam !!!! App freezes kicks you out of your game DO NOT PLAY !!!! This site will rob you clean
★★★★★
Robert Hartley · UK · 2026-07-12
another £100+ on 20-50p spins and i got a bonus of 30x max, honestly slots are not worth playing, got £15 left, deleting account after this, so many better platforms around.
★★★★★
Consumer · UK · 2026-07-11
Not worth zero stars. Absolutely shite on every level. Not sure how or why it’s still managing to exist as everyone I know say it’s a scam site . Wins and bonuses are none existent. Horrendous site,, stay away as you will be constantly depositing with no chance of ever winning
★★★★★
Player · UK · 2026-07-11
As i keep saying. This is rigged beyond ridiculous.
Always the all in donks that win constantly no matter what cards or skill level.
Its all computerised nonsense and preselected winning seats not players.
Its beyond belief how they get away with it every second of time you are living and only their army of lawyers are keeping the corrupt ones rich.
★★★★★
Jordan Charnock · UK · 2026-07-11
Fraud, bunch of scruffs
★★★★★
Mo · UK · 2026-07-11
Been using for a while, winning and losing in sports.... tried checking out promos, banned for no given reason... lol.
★★★★★
Geordie Dixon · UK · 2026-07-10
They took £6out of my acc ,no explanation! Their customer service is rubbish .they hung up !!! Dishonest crooks .DO NOT USE !
★★★★★
Player · UK · 2026-07-10
Simply the worst online gaming company in the UK. In fact it’s quite frankly embarrassing the gaming commission hasn’t revoked their gaming licence. Hold your head in shame that this dinosaur is still operating.
★★★★★
Chance Buck · UK · 2026-07-09
Another corrupt bookie. Soon they will be regulated but in the mean time , these jokers took thousands from me over a few months. Then the day after I won over £1000 they suspended my account. Can’t be bothered to jump through hoops speaking to customer services. Easier just to sign up with someone else. The fat cats at will hill pretend to care but are just there to cause misery and rip people o…
★★★★★
Mike Forest · UK · 2026-07-09
Cheating, misleading frauds - been playing TNT Boombanks for 2 months and still no bonus feature - false advertising, theft of customers money and too cowardly to have a way of complaining - why these liars and cheats are not in prison baffles me.....
★★★★★
Kathryn · UK · 2026-07-09
Never win off this piece of shit site anymore closing down cant win off anytloyalty sucjs on here and mecca amount of money I have lost is shit yes I have a limit but they changed it. Hate this piece of crap site had enough of William Hill closing down meccas garbage too cant get luck off anything just fixed.
★★★★★
JP · UK · 2026-07-09
Set my limits way too low on Roulette. Safe gambling team think they are there to save the world from itself. Totally wrecked how i personally gamble and customer service left me waiting for ages until i gave up and hung up. Absolute joke of a company.
★★★★★
Player · UK · 2026-07-08
2 deposits. No bonus. No stake win.
Every single week this site constantly takes with no fair game play atall!
★★★★★
TRUPRINT · UK · 2026-07-08
William hill are a complete bunch of thieves you win and they refuse to pay you. my money has gone from my account, where is it, and they are ripping people off left right and centre and getting away with it. I have sent in my driving license and bank details a dozen times but the message site keep tell me that I need to send them in again. the people who are supposed to help you refuse to help…
★★★★★
Eddie T J Naylor · UK · 2026-07-08
Just garbage. They're draining customers to fund the fines. They've taken the house edge to as low as 91%. There's no point playing here anymore. There should be a documentary on how badly they've rinsed their players.
★★★★★
Hops · UK · 2026-07-08
Would of given less than 1 star but can’t, I have recently opened up an account with William hill online and countless times they were asking for my documents for security and to confirm account. Eventually they opened the account which they emailed to me then after a week they restricted my daily promotion when asking them they said needed to send documents but I had already sent them then they c…
★★★★★
Cam S · UK · 2026-07-07
signed up for an account with promotion and it wouldnt let me log in after creating my account, i waited for over an hour in a chat waiting for an agent there was no estimated wait time and they remove you from the queue if you are inactive for 10 minutes so i was messaging every 10 minutes saying i was still waiting. eventually nobody got back to me so have 1 star for the **** customer service
★★★★★
Mr Iulian Dumitru · UK · 2026-07-07
They even dont deserve 1 star.
New player on their website.
Spent 500£ on slots,won 30£
I had free spins won 0.30£ on 13 free spins.
Avoid this website.
★★★★★
Michael · UK · 2026-07-07
Very bro lately on slots & 1500 Spins on slots 1 bouns out it don't what happen at william hill used my number 1 choice that just this week very bad opt in stake £50 get 100 free spins didn't get my free spins blocked me 2 times in week without my asking no rules broke had to get fix slot so bad it's almost impossible to have many spins only 1 bouns just mad just don't know what happened at Willia…
★★★★★
Daniel · UK · 2026-07-06
I got made ineligible for the bonus drop because apparently I was taking advantage of bonuses in a negative way..baring mind I was logging on and just doing the bonus drop and that was it ..contacted customer service and they wouldn't talk to me ..absolute wankers just pure scammed through and through..I closed my account never to return
★★★★★
Brandon Cunniffe · UK · 2026-07-06
SCAM!!!! If i could give zero star i would this company is a mega scam! Thr live chat is a joke and designed to make it hard for people to get in contact. I won 615 and its been 3 weeks they have still not prossesed my payment, after sending documents upon documents they still have not paid out. They let you put money on but when withdrawing it theres always problems. DO NOT USE WILLIAM HILL
★★★★★
customer · UK · 2026-07-05
Multiple times I placed bets. It accepts, you log out and back in later to find a message, do you accept price changes. Infuriating as the bet has not been placed but my money has been deposited in the account.