Reviews › Videoslots
Videoslots — reviews
Accountability index
79/100
How well Videoslots answers complaints and resolves disputes — behaviour, not stars.
Answers 100% of complaints (16)73% verified reviews
Deposit not credited, withheld payout, bonus, KYC or account-lock issue — describe it and Videoslots can respond.
Represent Videoslots? Respond to complaints →
Country view: Sweden — score, problems and reviews below are for this country. All countries →
Complaints by theme, monthly — Sweden
Share of each theme among the month's complaints (%) — Sweden — comparable across months regardless of volume.
33%
Total over the period · 22 reviews
Deposits
1
Verification (KYC)
1
Support
6
Reviews by country
Where players write from — country split across collected reviews (200 geo-tagged).
| UK | 67.0% · 134 | |
| Sweden | 11.0% · 22 | |
| Canada | 7.0% · 14 | |
| New Zealand | 4.0% · 8 | |
| Denmark | 2.0% · 4 | |
| Ireland | 1.5% · 3 | |
| USA | 1.5% · 3 | |
| Finland | 1.0% · 2 |
Player reviews — Sweden
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★★★★★
Micke Hall · Sweden · 2026-07-18
I think they do good, they have fast payment with Swish in Sweden and the support are solving problems often within 1 single hr any time ll around the clock. I like this with the thropys wtith jackpot or spins or cash are the wind. I like battle of slots to
★★★★★
Nikitha Susanna · Sweden · 2026-07-14
Andrea in the customerservice gave me answer to what the problem is on their site. Great job...
Susanna
★★★★★
Peter · Sweden · 2026-07-10
I get all help I needed and Mohamed was very professional and very service minded.
★★★★★
W K · Sweden · 2026-07-06
My favourite casino. They have all games and providers as far as I now. Never any turnover demand on rewards or freespins from battles. Your balance will land on your account in max 5 min. Never any draged out verifications.
Then the battles are very entertaining, at first it seemed like nonsens to me to play slots like a poker tournament but it really works. If you dont feel like making a deposi…
★★★★★
Joakim André Johnsson · Sweden · 2026-07-04
Helpful description was good
★★★★★
Andres · Sweden · 2026-06-21
Izmaiel was great and diligent
★★★★★
Maysen · Sweden · 2026-06-20
Erik was very very helpfull with my problems and guided me along the way solving my issue. A huge Thanks too him❤️
★★★★★
Robin · Sweden · 2026-06-18
Perfect service from Joseph
★★★★★
Ibrahim · Sweden · 2026-06-02
Great customer service, Oscar is the best one he help me with everything. Really professional.
★★★★★
Pending men en utav dom syns i · Sweden · 2026-05-27
Thank you so much, Mohamed, for your outstanding help today. Your support was incredibly fast, detailed, and highly informative. You turned a confusing situation into a wonderful and stress-free experience for me. The company u work for is truly lucky to have such dedicated professionals. Thank you for your kindness Mohamed
Regards,
Marigona
★★★★★
M J · Sweden · 2026-05-26
Oscars helped me out fast and good service 😊
★★★★★
Christer · Sweden · 2026-05-17
Muhammed was great help +++++
★★★★★
Robbe · Sweden · 2026-05-16
I got very good help and support from Maya on customer service.
★★★★★
Christl · Sweden · 2026-04-07
Heather you are the best
Hi my namn is Christl Iserhills. I have to give a huge gratitud to Coustomer service Heather. She always fast in finding solutions to our problem. And always polite. She is worth 10 stars. Always Videoslots best att heart. Knep her!!
★★★★★
Annica Eriksson · Sweden · 2026-03-30
Very good and helpful instructions!
★★★★★
Emelie · Sweden · 2026-03-29
Martin was a great help and help me with the problem i Have!
★★★★★
Samuel Jakobsson · Sweden · 2026-03-27
Fast and reliable support! Andrea helped me really quickly with my problem.
★★★★★
Abe · Sweden · 2026-03-13
Great support by Erik
★★★★★
Filip · Sweden · 2026-03-02
Helpful
Leia fast respond and very herlpful