Reviews › Thunderpick
Thunderpick — reviews
Accountability index
60/100
How well Thunderpick answers complaints and resolves disputes — behaviour, not stars.
Payouts: mixed · 70/100
Answers 100% of complaints (82)1% verified reviews
Deposit not credited, withheld payout, bonus, KYC or account-lock issue — describe it and Thunderpick can respond.
Represent Thunderpick? Respond to complaints →
Country view: USA — score, problems and reviews below are for this country. All countries →
Complaints by theme, monthly — USA
Share of each theme among the month's complaints (%) — USA — comparable across months regardless of volume.
22%
22%
0%
11%
44%
0%
0%
Total over the period · 53 reviews
Withdrawals
10
Deposits
11
Bonuses & wagering
5
Verification (KYC)
8
Support
16
Game fairness
3
Account blocks
3
Bet limits
4
Reviews by country
Where players write from — country split across collected reviews (161 geo-tagged).
| USA | 36.6% · 59 | |
| Brazil | 5.0% · 8 | |
| Canada | 4.3% · 7 | |
| Sweden | 2.5% · 4 | |
| Indonesia | 2.5% · 4 | |
| Thailand | 2.5% · 4 | |
| UK | 2.5% · 4 | |
| India | 2.5% · 4 |
Player reviews — USA
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★★★★★
Bundle · USA · 2026-07-13
Bait and switch bonus. I deposited money with a 10x rollover requirement and 30 days to get through it. Normally this wouldn't be a problem but they have limits on everything - heavy limits right away without any promotional period. Not just small esports markets either, I can only put $7 on a straight winner bet for the World Cup Semis. Useless
★★★★★
Yikes · USA · 2026-06-29
After reading all the negative reviews, I have decided NOT to make a deposit. I almost sent money to them and decided to read more reviews. Boy was I glad I did that. When an online casino has so many negative reviews for the same reason, it stands to say that something is very wrong with this website.
★★★★★
Jay E · USA · 2026-06-18
They will ban and limit you if you become profitable
★★★★★
Player · USA · 2026-06-16
I absolutely love Thunderpick. Even before gaining VIP status it was awesome. It’s easy to love when you get celebrity treatment on the regular from your personal VIP Host. My host Janssen is hands down the kindest most reliable, I’ll call him friend at this point, person Thunderpicks employs. Any issue or request I have is handled immediately and with a level of professionalism that is unmatched.…
★★★★★
derec boylan · USA · 2026-06-05
I’ve played and withdrawn a few times with no issues at all. They were fast through crypto. Fun site with reputable games.
★★★★★
Rhonda · USA · 2026-05-29
They’re being shady with KYC, by telling me my files need to be in JPEG format, when the files already say JPEG. It has already been a week and they’re dragging this process. Besides that, everything else was great with the site
★★★★★
Timothy · USA · 2026-05-04
Great for esports viewers
Really great website if you're into Esports. Has pretty much ever single event that is on and you can even watch them in real time. They host events and keep their community engaged.
★★★★★
wolfyhusky · USA · 2026-04-24
amazing site to bet on, ive been using it for a while now and love how they have things running.
★★★★★
Kody Brock · USA · 2026-04-10
Never won before at an online casino I til I found this place no kyc just lovely customer service I even get emails for Freeplay an it works every time I won 700 off a 75 cent bet on the game water moon tiger or something like that it was so cool never filled a screen up with coins before!!!!!! It's a must go casino only reason why I invest in bit coin cuz with 7000 games or more who wouldn't wan…
★★★★★
Tania K · USA · 2026-04-02
I have been a depositing customer for a couple years. I always have a pleasant experience at Thunderpick, whether winning or loosing. It is one of my favorites.
Deposits go smoothly, as do withdraws. The site is unique, it really stands out from the crowd of competitors and is easy to navigate.
Thunderpick has put a great deal of thought into helpful insights like game thumbnails showing amo…
★★★★★
Haymon Zhu · USA · 2026-04-01
The website is very proactive and responsive and the communication is smooth with support
★★★★★
Brian · USA · 2026-04-01
Great site, quick deposit and withdrawals.
VIP host Sharmaine is very friendly and generous. Support is always quick to help as well!
★★★★★
Arthur Goldberg · USA · 2026-03-22
Ive never had a better experience with any other online casino.
★★★★★
Travis · USA · 2026-03-20
Voided Bets after they had already won, voided bets about to win all without being able to explain why. Their website constantly glitches and it will be your fault if it benefits you, or your fault if it benefits them. They will make sure you dont win regardless. Support sucks as well
★★★★★
Nosaad · USA · 2026-03-15
SCAM WEBSITE WARNING !
I got blocked to bet on my account and look what they say
Daria @3:20 PM
At Thunderpick, betting limits are set based on numerous factors; mainly the tournament’s prize pool, the competition’s reputation and the teams competing.
Me @3:20 PM
Those numerous factors not about me, if it would be tournament’s prize pool, the competition’s reputation and the teams competing it wou…
★★★★★
Vince Le · USA · 2026-03-12
Jaseen come through everytime awesome guy
★★★★★
jacky poh · USA · 2026-03-12
me and Janssen chat about food. mans cool
★★★★★
Oleg · USA · 2026-03-11
My nickname is AverageJoshua388
I wagered 60k$ and i was betting a lot on Dota 2 and Cs2. Couple days ago my account was suspended for verification purposes and i did my verification successfully and they opened back my account. BUT after that i saw that my limit went 10x DOWN from limits i had before being suspended. I asked support: Why is my limits went down? They answer: We don't adjust indivi…
★★★★★
Firdavs Makhmudov · USA · 2026-02-27
The cheapest casino I've seen can't send 100 €. What kind of trash is asking for this shit right away?
Do not trust such parents. 100 € euros cannot be transferred immediately, they ask for verification within two days. Verification is still something better. I will give them money together. Do not play here. I do not advise anyone
★★★★★
Ryley Johnson · USA · 2026-02-13
Thunderpicks is truly the Best
Thunderpicks is truly one of the greatest gambling platforms out there. Their esports selection is better than any other platform and they have regular sports to. They also have VIP service for VIP members. My VIP host is Sharmaine and she is the best, she always helps resolve any problems I have super fast. Overall my favorite gambling platform by far!
★★★★★
Nazar Kolomoiets · USA · 2026-02-05
Solid 5
Thunderpick is honestly one of the smoothest betting sites I’ve used. Fast bets, clean interface, and no unnecessary drama — which already deserves respect.
Special thanks to Sharmaine from support — she’s the real MVP. Solved my issue faster than my bets sometimes lose 😅
★★★★★
Momoniji · USA · 2026-01-31
Giant Scam
I placed a bet on multiple games to win, I won 1 and wanted to cash out. I was trying but it was not confirming the win even after 15 minutes has gone by. Since it was not confirming my win it was not letting me cash out since the match was on going, even after the next match started with 1 of the same players as the first game.
They delay the win as long as they can so the next match can start a…
★★★★★
xqltzy · USA · 2026-01-21
Amazing customer service!
★★★★★
Joe Estano · USA · 2026-01-20
Only online casino I'll play on
I have been playing on thunderpicks online casino for over a year and a half now. I like the wide selection of slots and games and sports that you can wager on. It has a VIP program that you can be invited into once you hit a certain level, you get your own personal VIP host who reaches out to you to see if you need any help or have questions. If your wanting a deposit bonus or a free bonus they w…
★★★★★
Jimmy · USA · 2026-01-12
I just want my account restored but service is great once I receive my winnings I’ll know Forsure if an great app
★★★★★
John · USA · 2026-01-12
How personal the rep I spoke with was.
★★★★★
Swifty · USA · 2026-01-09
I’ve been around the block on gambling websites and this is among the best in the business. I can tell the owners of this website are trying to do things the right way. I won net about $35,000 in less than 48 hours. There are many complaints on here about KYC and I was pretty concerned when I was tasked with this. However, I followed the instructions and had not violated and of the terms of servic…
★★★★★
Kevin Farias · USA · 2025-12-18
best experience best help crew
★★★★★
Patrick Enzor · USA · 2025-12-16
Not transparent with
KYC requirements. They lock your funds and require tons of data to use funds or withdraw. Feels like a scam or at least website that just uses your funds while they are locked. Do not recommend! Hoping they unlock my account and allow me to withdraw and close
★★★★★
desmond jones · USA · 2025-12-09
I deposited $1100 in my thunderpick account and this is my first time using Thunderpick. As soon as I win money and withdrawal a portion of my winnings my accounts gets suspended. They are now asking for all of this documentation. I have sent over all the info to them through email. I will do an update once I figure out what’s going on with my account. Very strange how these companies don’t just a…
★★★★★
Kyle Hogue · USA · 2025-12-02
Amazing customer service as always
★★★★★
Rich Proper · USA · 2025-12-01
Easy communication and fast responses
★★★★★
Corey Barden · USA · 2025-11-29
Thunder pick customer support is amazing. !! Very fast and respectful. Love to keep using their site !!!
★★★★★
Joey · USA · 2025-11-17
support was top notch, super responsive, super helpful, looked into my inquiry right away. thank you so much!!
★★★★★
Zay · USA · 2025-11-13
Ashorn was amazing help to me and got me my funds right away communication was perfect and aware!!
★★★★★
Jacob Kennedy · USA · 2025-11-04
The lad that helped me was very nice and easy to talk to.
★★★★★
John White · USA · 2025-10-30
Very prompt and helpful support, only took about five minutes to resolve an issue. The support agent was also very kind and understanding
★★★★★
BC · USA · 2025-10-30
Played many online casinos/ Fast Payout
Played many online casinos, and have dealt with many different payout speeds, kyc hangups, etc. I tried out thunderpicks recently, today I decided to withdrawal and within 5-10 minutes transaction was approved and pending crypto transfer. Would hgihly recommend!
★★★★★
John Rumbaugh · USA · 2025-10-29
Thunder pick is awesome.
★★★★★
Tyler · USA · 2025-10-15
5star
good live bet offerings