Reviews › Smarkets
Smarkets — reviews
Accountability index
65/100
How well Smarkets answers complaints and resolves disputes — behaviour, not stars.
Payouts: risk · 44/100
Answers 97% of complaints (38)0% verified reviews
Deposit not credited, withheld payout, bonus, KYC or account-lock issue — describe it and Smarkets can respond.
Represent Smarkets? Respond to complaints →
Country view: UK — score, problems and reviews below are for this country. All countries →
Complaints by theme, monthly — UK
Share of each theme among the month's complaints (%) — UK — comparable across months regardless of volume.
29%
14%
29%
14%
Total over the period · 47 reviews
Withdrawals
13
Deposits
11
Verification (KYC)
11
Support
16
Game fairness
1
Account blocks
2
Bet limits
1
Reviews by country
Where players write from — country split across collected reviews (80 geo-tagged).
| UK | 80.0% · 64 | |
| Sweden | 8.8% · 7 | |
| Ireland | 2.5% · 2 | |
| USA | 1.2% · 1 | |
| Czechia | 1.2% · 1 | |
| Canada | 1.2% · 1 | |
| Philippines | 1.2% · 1 | |
| Kenya | 1.2% · 1 |
Player reviews — UK
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★★★★★
Ivan Oliveira · UK · 2026-07-15
Terrible customer service and my money is being held hostage
The customer service at Smart is absolute trash and shows zero respect for the consumer. Their business model is absurd: they are quick to take your money, but once a problem arises, they trap you in their verification process.
Meanwhile, my money is stuck, frozen, and completely inaccessible, and they take forever to resolve anything. You feel completely powerless; as a customer, you have no voic…
★★★★★
Michael · UK · 2026-07-04
No. On god I only knew these existed because of matched betting
Couple of years down the line as an actual bettor, I stake a huge amount on Cape Verde “to qualify” vs Argentina mid game. 5 digits, judge me for any sort of addiction all you want, the aim was to partial cash out at FT if it got that far as a “risk free” shot at Cape Verde doing something even more crazy than they already did.
The…
★★★★★
Anthony Buchanan · UK · 2026-07-01
Awful! Crashes every Saturday or when a big horse racing meet is on.
I had to verify my account. They kept asking for more and more info (like other people's bank statements that I had sent money to) they suspended my account and now don't bother replying! This happened in March and I haven't heard from them since. I have over £2k in there!
Avoid as there are many better exchanges!
★★★★★
Krishan · UK · 2026-06-28
Very good customer support from Debbie, she helped me remove some old credit cards I had on file and make my withdrawal to my current bank account.
★★★★★
Kimi · UK · 2026-06-23
I have never seen more incompetent people working in any bookmaker. After providing numerous documents for source of wealth these people could not the numbers there i had to guide them on many emails and 2 months back and forth. And they still haven’t released my money of 600£. I even had to explain to compliance that when you pay/deposit with apple pay it shows different card number than the orig…
★★★★★
Quenten Casek · UK · 2026-06-14
The site is generally ok only issue I have is when withdrawing to natwest my money seems to go missing after they process the withdrawal. Yet when I withdraw to Lloyds or Paypal and they process it's in my account instantly. There is no explanation given for this, yet other sites uk registered my withdrawals to natwest are instant.
★★★★★
David Smith · UK · 2026-06-13
Why change the UI so much? It looks so clunky and difficult to arrange markets now. I can't even find a way to display the "football today" list for specific events. It was fine before. Whoever thought this was a good idea is a busy idiot.
★★★★★
Mikaela Monger · UK · 2026-06-09
Asked for ridiculous documents, sent bank statements, tax return, investment report showing excess of £500k they still want more, and detailed backup of how I invested MY money and how I earnt it, fuxkin joke… what so I can do a few bets with my money, world has gone mad, am now blocked
Reply to,your comment… I have emailed multiple times so another email is pointless
★★★★★
Philip Norman · UK · 2026-05-19
I have been with Smarkets a long time, and have always found their website to be absurdly difficult to navigate. They have now changed it, and made it even worse! However, I still often place over £1000 worth of bets per month with them - but I don't think I will do so from now on. Yesterday I placed a lay bet on a football match. My bet wasn't matched so I cancelled it and, after adjusting the od…
★★★★★
Michael Cook · UK · 2026-05-11
Great customer service on the issues I had encountered. Thankyou
★★★★★
R H · UK · 2026-05-05
...sooner or later you're going to be locked out of the account as a security check with a message saying you need to click the link in the email they have sent. Only it never arrives, however many times you try, neither in inbox nor spam, and support may as well be a noreply email
★★★★★
JS · UK · 2026-04-27
The website is like it was knocked together by a year 12 in an IT lesson in an afternoon. Nothing guides you from the bet to the mkt, nothing user friendly or pretty. I only used them as betfair were playing silly buggers with my ID.
It shows how bad the company is that 1/5 reviews are ignored, 5/5 responded to. If I owned it, I'd like to hear from the 1/5 reviews.
I can't find the mkt I have …
★★★★★
Matt · UK · 2026-04-19
Smooth interface, quick payouts, top class customer service. Liquidity can be an issue but we fight against giants. Nobody else I’d rather bet with.
★★★★★
The Unholy · UK · 2026-04-17
Quick to take your money when you place a deposit, but make you wait days for a withdrawal and painfully slow response times.
★★★★★
custoKeithmer · UK · 2026-04-17
It turned out that Smarkets wanted to confirm my account. Which I had no knowledge of. No one had emailed me to say this, it was just a random check to supposedly to check id. So I put £100 unaware of any problems. Why did they let me put funds in when I could not bet or even withdraw funds. after a long hiatus and tried to lay a bet but wasn't allowed. If I was unable to use account or checks nee…
★★★★★
Ad Am · UK · 2026-04-06
Worst website , very difficult. Avoid them.
★★★★★
Darren Jones · UK · 2026-03-18
Terrible website but probably spoilt by betfairs site.
Withdrawals are ridiculous, take too long and only allowed up to my deposit unless I use a 2nd card.
Inexplicable.
Going back to the site, cumbersome with no common sense.
Liquidity poor.
Pointless, account now closed.
★★★★★
Frank F · UK · 2026-03-16
Disgusting Company - please avoid
Just started using them. Lost £600 on sports bets , usually £10 - £25 bets. They had no issues accepting deposits. Only winner was Young in the golf. Go to withdraw £380 winnings and says the maximum I can withdraw is £150. What a scam. They are just crooks. Anyone reading this please avoid them. Will probably get a response from customer services manager back on here saying usual rubbish about em…
★★★★★
Laura · UK · 2026-03-08
Incredibly frustrating customer service. If you are locked out of your account you only have the option to email and I’m still waiting for a response 5 days later. They have my money in the suspended account but no way to withdraw it.
★★★★★
customer · UK · 2026-03-02
They wanted me to send them bank statements, so i simply refused instead they closed my account, I would avoid this company
★★★★★
Julias · UK · 2026-02-28
RIDICULOUS DEPOST LIMITS - STOPS CUSTOMERS MAKING A PROFIT!
Smarkets KEEPS REFUSING TO INCREASE DEPOSIT LIMITS! Therefore, stopping customers, such as myself, from making more profit! Smarkets absurdly do not understand that the majority of their customers lay bets with them and match them at the bookmakers. So if they lose on Smarkets, they win at the bookmakers. EVERY MONTH SMARKETS IS STOPPING ME FROM MAKING AN EXTRA £50 TO £100 PROFIT PER MONTH.
CUST…
★★★★★
Max · UK · 2026-02-10
Awful customer service and horrible communication.
For an exchange which should be the fairest to customers and markets, I've had bets on a game almost 2 weeks ago, still being looked into, up to 8 weeks it has said online.
My account was also suspended, and an email was only sent 3 hours later about it, followed by a huge request for documents, which I provided within an hour. It has now been 2 w…
★★★★★
Ray Lambert · UK · 2026-02-06
Well and truly mugged off
Been 5 months now no replies kept my money forget the reach out rubbish just stitch you up DO NOT TRUST THESE PEOPLE as I said got the usual reply you got my address then just send my money how hard is that don't give me all that pony you got the documents
★★★★★
Felix · UK · 2026-02-06
AVOID
I’ve been a loyal customer for a while now, when I first made an account I was asked for documents which was no problem as they verified my account and documents within 24 hours. However, I recently won big on their sister site SBK and they have suspended my account, affecting my smarkets and sbk account. They asked for documents to verify my account which I provided instantly, that was a week ago…
★★★★★
Natasha Portch · UK · 2026-02-01
Absolutely awful service - and customer service are no help whatsoever. Ended up having issues within minutes of opening the account, a long-winded conversation with customer service (who gave no information and answered none of my questions), and while they happily took my initial deposit they haven’t returned it. Avoid at all costs.
★★★★★
ian james · UK · 2026-01-30
Just had my account suspended and I have sent email asking why as can't do live chat unless you are signed in. Still waiting for a proper response after 3 days.
★★★★★
Kenneth · UK · 2026-01-27
I went back to using smarkets after not using it for a number of years. I was told my account was locked after I made a deposit. I was then told I needed to submit a copy of my licence and a picture of me holding it. Almost a week later they came back and said the pictures too small to upload it again, and they wanted a copy of my bank statement and bills. Who has paper bills these days ? I went …
★★★★★
Customer · UK · 2026-01-21
the new site is fundamentally flawed , the graphic presentation shows no usable data and takes out market depth which is useful , analyse the screen and most of the mrket page has nothing useful to do with that market
★★★★★
Colin · UK · 2026-01-20
Previously would have been five stars. But on the new design of the website I can see about 10% of the information I used to be able to see. Used to be able to see odds at a glance, now it's just a workout for my finger as I endlessly scroll to see all the things that used to be on a single screen. So user unfriendly. Why make the website worse?
And it doesn't actually look aesthetically better e…
★★★★★
Simon Titus · UK · 2026-01-17
I signed up and paid €140 to create a business profile on this platform. After creating the profile, I tried to make changes so it better reflected my business concept. Only afterwards was I informed that these changes were considered “material” and not allowed.
This restriction was not clearly explained at the time of purchase. Once payment was made, a paywall kept appearing, which prevented me f…
★★★★★
James john Scimia · UK · 2025-12-29
Utter garbage. Just training at .10-50 below betfair to lay your bet off at a higher price and nick your money. Not an exchange at all a bookmaker. 100%
★★★★★
NM · UK · 2025-12-25
Absolutely appalling. Having been a loyal customer for over a decade they have asked for all sorts of detailed documentation for depositing less than has been made over the past six months. All documentation has been sent numerous times and they are claiming they can't open a pdf file! Other friends/family can open the file - it's an absolute disgrace. Next step will be legal advice.
★★★★★
Darren S · UK · 2025-12-22
I had been a loyal customer of Smarkets for years without any issues, but my experience has recently taken a sharp turn for the worse. Out of the blue, they began demanding extremely intrusive information from me, going far beyond anything that felt relevant to gambling or account security. The questions delved far too deeply into my personal life and financial matters, and it felt uncomfortable a…
★★★★★
Gary · UK · 2025-11-22
I absolutly love smarkets.
It is one of the most fun betting site that I know.
Love that you can lay multiples.
Customer service have always sorted me out promptly when on the odd occasion i've need to contact them.
★★★★★
Kyle · UK · 2025-11-15
(DO NOT USE)Had the account for 3 years, lost about £4000, that’s not the issue, the issue started when I won, had 3 previous cards that had deposits totalling the 4000. Cards expired and accounts shut, when I went to withdraw to my new card it said I need to withdraw to all cards to level net deposits before new one. They would not remove cards without statements which were too old to obtain. Too…
★★★★★
Paul · UK · 2025-10-21
Great betting app. Tons of markets, great UI, fast deposits and withdrawals.
Had an issue, went to live chat and it was sorted within 5-10 minutes.
Great experience so far!
★★★★★
Kayt · UK · 2025-10-16
Helpful live chat support on SBK side of platform. Very quick response and timely actions
★★★★★
Trevor · UK · 2025-10-08
Absaloutly shocking company
I have been using my new debit card for 16 months with smarkets.com as I lost my old debit card 16 month's ago.
Smarkets.com have been letting me deposit money with my new card for over a year now.
But now I want to withdraw money from my account it won't let me because I have 2 debit cards on my account. I contacted support at smarkets.com 2 weeks ago asking them to remove my old debit card as i…
★★★★★
Raymon · UK · 2025-10-04
Don't trust them
Needed to change a lost card refused to delete the card so I couldn't get my money back they have kept my money no contact at all reach out they are having a laugh read other reviews all the same you got my address just send my money you muppets
★★★★★
Michael · UK · 2025-09-18
Michael
It’s hard to read the negative reviews of Smarkets. Smarkets have always been brilliant for me. There is no problem getting matched in the main sports and the customer support is the best out there. First class.