Virginbet: paga mesmo? Saques, reclamações e avaliações de jogadores

Depósito não creditado, saque retido, problema com bônus, KYC ou bloqueio de conta — descreva e o Virginbet poderá responder.

Visão por país: UK — nota, problemas e avaliações abaixo são deste país. Todos os países →

Reclamações por tema, por mês — UK

Proporção de cada tema entre as reclamações do mês (%) — UK — comparável entre meses independentemente do volume.

Avaliações por país

De onde os jogadores escrevem — distribuição por país entre as avaliações coletadas (204 geolocalizadas).

★★★★★

Kelly louise · UK · 2026-07-22

Take a look at the reviews not a single 5 star for a long time. 

Keep getting same message regulated etc.. random generator..

Its not a coincidence how everybody is stating the same. 

Your site does not pay!
Your site continuasly takes. Especially fluffy favourites and solitair. These are not random. 
A random generator does not give 10 losing spins in a row unless you have fixed the RTPs. 
A r…

★★★★★

Tjh94 · UK · 2026-07-19

Would rate 0 stars if could. 
The experience im getting from your site is absolutely appalling! The games are constantly freezing and disconnecting everytime when bonuses or features come in then when I go back on the game I either don’t get to watch it because it carries on even though server disconnects or it says I didn’t win anything. I’ve tried everything technical support have said to resolv…

★★★★★

carol · UK · 2026-07-16

Spent 500 and had features once getting no lines of anything

★★★★★

Garry Lawlan · UK · 2026-07-12

Blackjack

After giving Virgin countless chances back to the same ways no gameplay just stealing your money, a friend advised me that you can block casino games from your account so I tried and found they just closed the whole account,marvelous totally and utterly bloody corrupt!!!!

★★★★★

Robert McAulay · UK · 2026-07-11

Problem after problem free thank you

Problem after problem free
Bets not issued had to contact customer services to agree and sort out
Bet again on a Saturday because of £10.00 free bet if lost, free bet issued but could not use excessed bet limit
need to wait 72 hours for Customer services. I use different betting providers with no issues at all. will get this resolved and def not use again. I note others are not happy
Thank you for…

★★★★★

Terri O'connor · UK · 2026-07-10

Rubish

Never pays out ,just keeps taking your money,not just today everyday,dont know how they get away with it

★★★★★

Codey · UK · 2026-07-09

I have had to change my review..

I have had to change my review from 4 stars to 1 star, started off well on this site had a few decent wins nothing big the odd £50-£60 profit but since the second week of playing I’m getting absolutely robbed depositing £30 - £40 a time and losing it either no bonuses and when you finally get one you only win a tenth of your deposit I played cash strike triple action for 5 days straight got it up …

★★★★★

Kelly louise · UK · 2026-07-08

Multiple deposits again!

No completed game on solitair or evem a stake win!

On the slots fluffy favourites again no returns!. Every single week is the same. You will never win on this site. 

★★★★★

Khalid · UK · 2026-07-07

Systemic Failure in Self-Exclusion Protection – Stalling a £750 Refund

Virgin Bet (LiveScore Group) is completely failing in its duty of care. 
I opened an account and deposited £750 while being actively self-excluded.

Their system failed to protect me simply,
my name, Date of Birth, Full Postal Address, and Mobile Number were a perfect, 100% match with my self-exclusion details.

I have all the undeniable digital evidence and banking logs ready to be published, but…

★★★★★

Malcolm Alden · UK · 2026-07-06

Don't join worst betting site going if you win money back as a free bet takes over 2hrs to receive. Sign up rewards not paid. Other sites way clearer to navigate

★★★★★

LL · UK · 2026-07-06

Virginbet keeps taking away customers' money and does not allow their Slots and Games to payout. It's utterly outrageous and disgraceful. 

And they're the ones who emphasise fair play. They do not respect fair play. I have been playing Gold Strike Brononza, Gold Strike Jackpot King, Fishin Frenzy and a few more. At no time do any of them offer free spins. They keeps given two of the features and …

★★★★★

Ginger Tigg · UK · 2026-07-06

Beware of so called settled bets, information is misleading and hides behind the small print. Casino rtps are low. If you start to win it won't last long. Not a trustworthy site.

★★★★★

Jogador · UK · 2026-07-05

Signed up in January and it was my favourite. By march I was disappointed. The horse racing festivals were dull, big football matches didn't look like they were happening, free games were a complete waste of time. More recently I can see they are trying, the addition of the super sub has been engaging. Still feel like the odds are lacking and big events could do with a bit more attention (comparin…

★★★★★

Chris Webb · UK · 2026-07-05

Best To Avoid If You Like Slots

Offered Rtp on the slots is just too low.
A 9% house edge is just to much. 
Especially considering a slots rtp is based on over 100 million spins.
 
I didn't mention about expecting it to be a guarantee. I understand fully how it all works. Other online casinos offer a better rtp version then you do so running the 91% version compared to the say 94% version will yield more losing spins regardless …

★★★★★

Thomas Grimes · UK · 2026-07-04

The 10 pence roulette is dodgy to say the least . Five number 23 out of 7 spins .. four consequitive number sevens .. Im sure if i bet  on every number bar zero.. it would turn up zero .. avoid roulette

★★★★★

Sam · UK · 2026-07-03

Awful

Placed a bet which was accepted, only minutes later my funds returned to account and no sign of the bet at all. Customer services simply said there must have been a technical issue as they can’t see the bet. Also my withdrawal is still pending from 8 hours ago. Most bookies pay you within an hour so if you want fast withdrawals definitely avoid

★★★★★

Andy Clark · UK · 2026-07-02

I seriously would not touch them with a Bargepole,their customer service is awful and they can just close your account at the drop of a hat without any reason. There's many more sites out there that are 100% better and if there was no stars i would have given them that just AWFUL !!!!

★★★★★

Harry Harvey · UK · 2026-07-01

Account disabled for winning first bet

Signed up for £40 free bets, deposited £10 and placed a £10 bet, because my £10 bet won my account has been disabled and I won’t be able to use my £40 free bets

★★★★★

Marc& Angel · UK · 2026-06-29

Don't use first time and regretted

★★★★★

Danny Shorter · UK · 2026-06-28

Lies and poor customer service.

Loved Virgin Bet for years but last year they randomly suspended my account for no reason. It was a hassle to get it back (generally only bet on local football team). 

Last couple of times I cant withdraw. They insist it is my bank, however my bank still allows deposits and also insists they are not rejecting any withdrawals (why would they not want the money back). 

Spoke to virgin again who in…

★★★★★

Miss Rachel Longshaw · UK · 2026-06-28

Used to be great, fair winnings etc and games playing well but now does not let me withdraw and says its an issue with my bank when I've spoken to my bank several times and know 3 others that have had this issue with 3 different banks apparently. Virgin likes to keep the money in people's accounts so it gets spent back on site.

★★★★★

Steve D · UK · 2026-06-27

Just been put on restricted access after years of responsible gambling. They only seem to want the addicts here....                    In reply to that, I spent an hour with your customer 'support' today only to be told there is nothing they can do! You only want to prey on the addicted gamblers and should be ashamed of yourselves..

★★★★★

Roland Ésik · UK · 2026-06-25

Restricted for winning £12

I made an account 3 weeks ago and got restricted with 2 weeks. I deposited £53 and withdrew a total of £65. The customer service agent “ Kathryn “ confirmed I got restricted on live chat. So literally for winning £12 they just restricted me

★★★★★

Joe Goudie · UK · 2026-06-23

Promo scam

Scam. Advertising a promo to be told after that you cannot qualify as the redemption period ended 2 weeks ago but they are still advertising for it.

★★★★★

Mr Frank Ohenessyan · UK · 2026-06-22

Virginbets have blocked my account for nearly a year now after I tried to withdraw some money; I have written to their head office twice which according to their website is based in Gibraltar but none was delivered and my letters were retuned as address not found, I tried trading standards but legally I couldn't do anything as the company is registered abroad which shows their intention. I think t…

★★★★★

Charlie · UK · 2026-06-22

Been with these guys for about 3 months won multiple times was able to withdraw now they want id checks I am currently waiting on a renewal by they won’t release funds but have before

★★★★★

kelvin warner · UK · 2026-06-19

When it comes to slots good luck i will say avoid

★★★★★

Patrick davison · UK · 2026-06-18

Poor customer service

Been with these many years and never had a issue untill today the customer service is none existent you have to chat with a robot who keeps repeating itself then you get through to a human who can’t resolve the withdrawal you can’t call anyone to discuss your issue it’s really poor customer service

★★★★★

Cheryl Williams · UK · 2026-06-17

I usually play the same game on the slots,only to get dead spins and its very rare to see a bonus.
On other casino sites ,i would actually get wins playing the same game.
Oh well I suppose people at the top will get their big bonus at virgin.

★★★★★

James · UK · 2026-06-17

Money back if horse loses at ascot didn’t happen.i had £10 on a 4/1 winner price returned 13/2 best odds guaranteed did not happen. Customer service dismissive no interest AVOID

★★★★★

pandu c · UK · 2026-06-15

They are 100% scammers, giving you wins in the first 2 or 3 spins only to steal your money later. They impose restrictions, and if you complain, they disable you. Please avoid wasting money on this platform and ruining our lives.

★★★★★

Stephen buckley · UK · 2026-06-13

Scam casino
Do not waste your money
You will not win
Full of dead spins
They will just take take take
There answer is just crap about random number generation
They are scammers

★★★★★

Patricia Smith · UK · 2026-06-11

Constant 0 wins all the time and when you get a feature guess what doesn't even pay your stake back. One of the worst gmabelling companies ever to be seen . Stay well alway cos you never ever win iv never been able to make a withdrawal what's so ever it's impossible , literally worst company ever .

★★★★★

Nick · UK · 2026-06-11

STEER A MILLION MILES FROM THIS CASINO!!

I really cannot believe I didn't check this company out on here b4 hand. 

There is no option for a zero rating otherwise I would have given that!

£350 I deposited tonight, mostly 50p spins, 2 half decent bonuses 25£ n 45£, these were miles apart, constant dead spin after dead spin after dead spin after dead spin, no matter what game I went to the same dead spins.

I was recommended by a friend! …

★★★★★

Agne Agnieskute · UK · 2026-06-10

Would give 0 if I can let's just say game gave bonus spins 4 times in row total winnings 20pence .

★★★★★

Stephen · UK · 2026-06-07

Invested £100 over 2 days and won £2:50. Overall very poor , and I would recommend looking elsewhere

★★★★★

bucky · UK · 2026-06-07

what a shit ass app £150 not a single bonus scamming app

★★★★★

janet humphrys · UK · 2026-06-05

What a terrible way to run a bookmakers .
I joined as a 75 yrold about 4 months ago . I signed up for the free bet promotion and won and I won a few other free bets that they had sent me. My wins were pure luck and amounted to about 200 pounds . 
They aske me to confirm my identity by photograph which I did do and passed the security .The very next day they said I could not place any more bets and…

★★★★★

Sean Mcnulty · UK · 2026-06-03

Why has this site suddenly started taking money like crazy is it because since april this year your taxes have doubled

★★★★★

Valeri Kostadinov · UK · 2026-06-01

Worst gambling site ever. Start making money via betting or slots , they block your betting and take everything from you via slots. Zero money or bonuses or play time. Closed my account and report it to ombudsman

UK		97.1% · 198
South Africa		2.0% · 4
Cyprus		0.5% · 1
USA		0.5% · 1

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