Videoslots: paga mesmo? Saques, reclamações e avaliações de jogadores

Depósito não creditado, saque retido, problema com bônus, KYC ou bloqueio de conta — descreva e o Videoslots poderá responder.

Visão por país: UK — nota, problemas e avaliações abaixo são deste país. Todos os países →

Reclamações por tema, por mês — UK

Proporção de cada tema entre as reclamações do mês (%) — UK — comparável entre meses independentemente do volume.

Avaliações por país

De onde os jogadores escrevem — distribuição por país entre as avaliações coletadas (200 geolocalizadas).

★★★★★

Thomas meehan · UK · 2026-07-20

I play this site and there sister sites mega riches and mr vegas have pumped thousands into each 3 sites u get nothing in return u will maybe get 1 win after 300 losses not fair gaming wouldn’t recommend

★★★★★

Jamie SCFC · UK · 2026-07-19

Probably had my best experience with online slots using videoslots get frequent features and live chat is easy to use oscar helped me sorting out my withdrawal issues quickly as well

★★★★★

Liam Moiser · UK · 2026-07-18

I'm giving this a three star because you can actually win on this site, but like their sister sites, if you do win big take the money because afterwards your RTP will go right downhill.

So won £70 on one game, and decided to see if my theory was right, and one game I got a bonus on a hold and win and once again, I received nothing new on the board just the six that was for the hold and win, which…

★★★★★

Amanda Slater · UK · 2026-07-18

Thank you to Erik from live chat who sorted out my problem of my free spins not adding to my account 🙂

★★★★★

Ian Hunter · UK · 2026-07-16

By far the worst paying casino ive ever joined im starting to genuinely think the whole operation is a scam

★★★★★

Donna Christie · UK · 2026-07-15

Thank to Mohamed I got my issue resolved straight away great customer service 👍

★★★★★

Sam beck · UK · 2026-07-14

Very good customer service. Safety play is great. You can set your limits easily very good site

★★★★★

Shyam · UK · 2026-07-14

Courtious and friendly livechat support a pleasure to interact with

Erik was very courtious, polite and friendly, and made it a pleasue to interact with livechat support as a result. Thanks to this excellent and positive experience with Erik on livechat, I am confident that my queries will be handled with the utmost professionalism at Videoslots, thereby making Videoslots my preferred destination for all my Casino gameplay needs!

★★★★★

Nanesha Esther Daniels · UK · 2026-07-12

To verify they will make it helll for you and they will tell you once they review your documents in their own time no automated system find them quite rude actually treatment is very very appalling from such a good casino good games as they have a lot of games

★★★★★

Marc Elliot · UK · 2026-07-10

Very good choice of games and if a problem occurs with a withdrawal for example, people from live chat are very helpful, had a chat with Mohamed today and he sorted my case very quickly and efficiently. Many thanks 

★★★★★

Ryan Eaketts · UK · 2026-07-10

after 5 good years hassle free no long awful customer service rude and aggressive 

★★★★★

Colin Ashworth · UK · 2026-07-08

Had £150.00 deposit with video slots. I decided to with draw £50.00 . This money was payed into my bank account, they then decided to close my account. I have requested the balance but they have refused to put this into my bank account without utility bills, bank statements, passport. They all ready have my name , address bank account. I am not happy to do this for my own security. I can understan…

★★★★★

J rigers · UK · 2026-07-08

Deposited £250! Didn’t show in betting account! Said they had a problem and that it will be credit but that was over a week ago! Do not sign up to this site they will steal your money! 

You have replied saying everything you out in the email to me yet you still have not given my my money! 

£250 stolen by you! You say it’s been escalated but if it’s been escalated then you would just go on and cr…

★★★★★

Jason · UK · 2026-07-06

Mohamed was very helpful in solving my issues and query’s A+A+

★★★★★

Dianne · UK · 2026-07-01

Since my last withdrawal last year just seems impossible to.build.now.let alone withdraw. Good varietymof games but lack if good bonuses.rounds when you get 1 and no show.jackpots. shame.its a.good site. Break.time.

★★★★★

paul grovell · UK · 2026-06-30

Had to contact Videoslots regarding missing spins.Was conected to one of their agents , Erik was able to solve my problem very quickly . Thank you Videoslots and thank you Erik.

★★★★★

Richard Warren · UK · 2026-06-30

absolute joke of a casino, the win rate rtp is absolutely pathetic, i spent 170 quid and only got  around 5 feature  bonuses in the games i played, and also i was only staking 10 pence a spin and it was taking an extra 10 pence off my account,  absolute rip off of a casino, the worst ever, and the games are really sluggish too, I'm definitely done with this site, what a outright CON, why is there …

★★★★★

Dorota McGeoghan · UK · 2026-06-29

Hreat customer service from someone called Erik this evening. My issue was sorted within minutes. Thanks Erik

★★★★★

Rik · UK · 2026-06-29

Great experience with this company so far, easy to deal with/friendly staff and fast payouts. 

★★★★★

Danielle · UK · 2026-06-27

Meave was brilliant. She answered my question and was incredibly polite and kind. I hope my issue is resolved soon. Thank you again. I don’t understand the negative reviews; this is a brilliant company and its sister company too. 
It would be fantastic if someone could simply remove the closed loop as it’s been forgotten. So I am able to withdraw. 

★★★★★

customer · UK · 2026-06-27

Efficient quick help from Martin, just signed up and good impression so far

★★★★★

K.D · UK · 2026-06-22

Erik was very polite and helpful. 

★★★★★

Sergiu · UK · 2026-06-20

Erik was very helpful in solving my issues highly recommend 

★★★★★

ALEXANDRU M · UK · 2026-06-19

Crap casino. Do not try this shithole 

★★★★★

Frazer · UK · 2026-06-18

I had many many complications and the guy Joseph was an absolute legend. So patient and understanding. There’s a reason I’m not a customer service assistant as I would’ve flipped my nut 😂

★★★★★

Ed · UK · 2026-06-18

The signup deal was a deposit match up to £50 and 11 free spins on Starburst.  Once the real money ran out, the free money stopped working.  When i asked why, I was told that although I deposited £50, I would have to wager £5000 to claim it.  Not so much a casino as a scam.  Avoid. Avoid. Avoid.

★★★★★

Aaron Featherstone · UK · 2026-06-17

Site is an absolute con after depositing for months i finally get a win but guess what need to verify to draw money out but they happy taking it. Iv drawn money out in past aswell so becuase i couldnt withdraw i ended up gambling it and thats exactly why they do it. Playing a game 1 pound spin after 600 pound not one bonus and the feature still not opened up absolute joke. 

★★★★★

NUSH HAM · UK · 2026-06-17

I am writing this for my boyfriend as he always ask me to do the reviews there was a problem he had we a expire card that cash way paid into he got in touch and JOHNMARK was great he sorted it out and money was paid back into the account great job also they have so many games and weekend booster is great you get money for playing on the site and daily jackpot is great too he was lucky enough on th…

★★★★★

B Gray · UK · 2026-06-13

Great customer service

★★★★★

gary lang · UK · 2026-06-11

horrendous.controlled.s1te.hardly.any.bonuses.on.anyslot.and.when.you.do.get.a.bonus.they.pay.noth1ng
used.to.be.the.best.s1te.now.the.worst.been.here.for.years.and.now.1ve.had.enuf.they.dont.w1n.your.cash.they.steal.1t.better.cas1nos.out.there.that.actually.g1ve.you.fun.and.good.chance.v1deoslots.goodbye.your.far.too.greedy.and.thats.all.down.to.your.ceo

★★★★★

Mark Gasson · UK · 2026-06-10

Pure toilet, complete scam. Your being robbed big time. The worst, stay away. For information this site was heavily fined for money laundering and behaviours towards customers.

★★★★★

Emma foott · UK · 2026-06-07

Adele was speedy, effective and pleasant

★★★★★

Kevin Lowe · UK · 2026-06-05

Andrea was fast and effective in dealing with my issues 

★★★★★

Katie Headrige · UK · 2026-06-04

Martin was super helpful and solved my issue in seconds! Quick and efficient customer service, exactly how it should be done. 

★★★★★

daniel · UK · 2026-06-04

Disgusting site I don’t if I have been blacklisted or they have put my rtp away but I haven’t had a win on this site for about 2. Years I have reached my limit 4 times this year already without a single withdrawal. Games that I play on other site that bonus within 50-100 spins don’t exist on this site. Tome of madness can’t get into the bonus game rise of Olympus can’t get into a bonus game temple…

★★★★★

Nev Mcalbason albaslayer · UK · 2026-06-04

Great range of slots and fast withdraw

★★★★★

Jacqueline · UK · 2026-06-03

7] I have been playing the games and never really took note of the exact balances. I suddenly took note that I was being charged an extra 10p for each spin. When I went on chat to enquire about this I was told because I ticked a box in a game showing font show this again I was never warned that I would be getting charged the extra 10p per spin. I explained to Joseph on chat that it was a bit unfai…

★★★★★

Christopher · UK · 2026-06-03

Mohammed just gets things DONE! 
No messing around, in lightning speed too!

★★★★★

D.S · UK · 2026-06-01

Clear support and guidance 

★★★★★

m.site · UK · 2026-05-29

Heather been a great help. Thanks again 

UK		67.0% · 134
Sweden		11.0% · 22
Canada		7.0% · 14
New Zealand		4.0% · 8
Denmark		2.0% · 4
Ireland		1.5% · 3
USA		1.5% · 3
Finland		1.0% · 2

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