Reviews › Jackpotjoy
Jackpotjoy — reviews
Accountability index
12/100
How well Jackpotjoy answers complaints and resolves disputes — behaviour, not stars.
Payouts: risk · 21/100
Answers 0% of complaints (167)0% verified reviews
Deposit not credited, withheld payout, bonus, KYC or account-lock issue — describe it and Jackpotjoy can respond.
Represent Jackpotjoy? Respond to complaints →
Country view: UK — score, problems and reviews below are for this country. All countries →
Complaints by theme, monthly — UK
Share of each theme among the month's complaints (%) — UK — comparable across months regardless of volume.
14%
0%
43%
0%
14%
29%
0%
Total over the period · 168 reviews
Withdrawals
32
Deposits
33
Bonuses & wagering
55
Verification (KYC)
12
Support
19
Game fairness
38
Account blocks
7
Bet limits
2
Reviews by country
Where players write from — country split across collected reviews (183 geo-tagged).
| UK | 95.1% · 174 | |
| USA | 2.7% · 5 | |
| Isle of Man | 1.1% · 2 | |
| Jersey | 0.5% · 1 | |
| Canada | 0.5% · 1 |
Player reviews — UK
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★★★★★
Kelly louise · UK · 2026-07-22
No stake win on solitair.
Then played fredrick v francois game.
not 1 bonus or 5 of a kind.
★★★★★
Wayne · UK · 2026-07-22
I put 150 on didnt win a thing they have SCAMMERS written all over them keep clear of there sites
★★★★★
Mark Burns · UK · 2026-07-20
Any platform who entertains this company should be ashamed and have the same matching reviews
★★★★★
steski · UK · 2026-07-19
Safe to say I’ll never use these jokers ever again, along with their partners Bally bet & monopoly casino. I’ve been using the company for a couple of years now, never had any problems… tonight I placed a bet on over 0.5 goals in the World Cup final, it did not state whether it was for the 90 minutes or including extra time… the match settled as a losing bet as the match finished 0-0 after 90 minu…
★★★★★
Shan Murphy · UK · 2026-07-19
I’m not too sure about these reviews but my experience has been great to be honest. Fast withdrawals and whatever I’ve put in lately I’ve come away with profit so can’t complain lol. Just an example I put £20 on the slots and won back £100😅
★★★★★
Irene Gunn · UK · 2026-07-14
Improve by going bck to owened it since bally took over you win nothing bonuses are nothing its rip off sort the shit out gaming needs to check as bonuses when you get one is always zero your scum my advise find different sites
★★★★★
fullonrocker · UK · 2026-07-08
Can you actually even win ote on this site every time I play lose lose lose your bonuses are rubbish to never once ever won ote on balls of joy
★★★★★
Sean Rouxel · UK · 2026-07-06
Removing chat ruined the experience , bad choice for players who have been members for over 20 yr
Still same names everyday
Its not transparent
Played session for £15 a day for 6wk not 1 win
★★★★★
nicola butler · UK · 2026-07-01
Absolute scammers, sams namss wiining all time in bingo, no matter wot time of day u.play the same names are there, at least 5 or 6 times each!!!! Are these names even real players, total scam!!!! Just money grabbers and con merchants. How can same names win all.day long, and night as well, very, very unfair to me!!!
★★★★★
Thomas Hands · UK · 2026-06-30
New monthly game is ridiculous, haven't had a single spin or even a penny since they launched it, game seems to just take now days
★★★★★
JOHNATHAN · UK · 2026-06-30
Absolutely awful
This casino is one of the worse out there with the likes of Betway and paddy power , the free daily game is absolutely trash , you’ve spent hundreds but don’t worry here is 10p 🤣🤣 that’s if you are lucky , you should be ashamed as a company treating your customers the way you do , avoid this casino at all costs it’s absolutely awful and the pragmatic play games play like they are wrigged to the ma…
★★★★★
Belinda Little · UK · 2026-06-30
Yet again monthly bonus pick day and yet again not 1p its disgusting and not right 😕
★★★★★
Rob Ross · UK · 2026-06-30
Jackpot joy is a joke the end of the month you get a free 30 bubble pop which i didnt get anything out of the 30 pops its turning into a complete joke this site needs to finish if it aint going tp give you anything atall
★★★★★
Old Will · UK · 2026-06-29
I am a 50 year old i paid then won they closed my account due to winning £280 they will not accept my iD because i have to take a picture of it will a bit of paper with todays date and be out side my flats holding all of it but the flats didn’t have a name or number outside so they keeping my money they should rename to Jackpot kill joy
★★★★★
Robert Benn · UK · 2026-06-28
This is the worst site for slots in UK
This is the worst site for slots in the uk bar none.
Everyone says the same over and over apart from a fee paid/prompted reviews after winning.
99% of us see 0 bonuses and close to no returns.
I check my returns daily its most common every 10 pound spents youll get £1.50 or below back ive seen it be literally 0 ive seen it less than £1 very often.
Ive seen 1 bonus in a week withme doing daily spin…
★★★★★
Carley grattage · UK · 2026-06-25
❌ Go elsewhere guys❌ NO scatters , The fishnets take forever to empty and then it’s always the same minimum win every time, games always lagging , games keep reloading. King Kong cash never jumps up no matter if it’s a 60p, 80p or a £1 spin. Splash games again never three scatters and if you get two they always land at the bottom so you don’t get a re spin. Absolutely appalling site, I have played…
★★★★★
Kelly louise · UK · 2026-06-24
Multiple deposits and no surprise no wins.
★★★★★
Clayton · UK · 2026-06-24
Wins are non exsistent. You’ll pile money in with zero return avoid at all costs
★★★★★
C Green · UK · 2026-06-20
Terrible money grabbing site, I don't even do the daily frees as not worth the effort, used to be a good site years ago, as for the box, 24p, if you're lucky, it's a joke.
I don't even bother with Virgin or double bubble as they're all the same, save your money, lots better sites out there.
★★★★★
Eddie T J Naylor · UK · 2026-06-17
Pure filth lie on promos cheat on promos treat customers like cash cows.
The fact bally who own jackpotjoy are now owning williamhill is a danger sign they are going to make williamhill even worse this place is disgusting cant imagine how much they are going to rip off customers at williamhill now more than they already are.
★★★★★
Dianne · UK · 2026-06-15
Back from a weeks break deposited £20 last 2 minutes wow somethings changed used to be a brilliant site always a play for your money now just nothing. Such a shame
★★★★★
Paul Gille · UK · 2026-06-15
Pure disgrace of a site, deposit take hundreds get nothing bk decent in return, n the free daily game is pathetic, not forgetting the big daily give away most u get is 21p wow that is insulting 😂
★★★★★
customer · UK · 2026-06-14
Useless boring zero fun
Just another SCAM SITE it’s actually terrible takes all your funds in seconds pays out pennies no bonuses or fun just constant losses AVOID unless you enjoy LOSING MONEY
★★★★★
Tracey Chaloner · UK · 2026-06-12
Don’t ever go on this site the slots are shocking you will never ever get a jackpot and if you do it will always be the mini which is either £5 or £10 all you will do is constantly deposit with no return once you start putting it in chat asking them to explain why this is they will remove you I’ve actually played over £150 on a 20p slot with no win or bonus round especially cash strike and the ne…
★★★★★
leahbeex · UK · 2026-06-11
Avoid like the plague
Absolute disgrace and terrible customer service. They don't like paying out and ask for verification constantly even after you have sent it, then they claim that they never receive it then start ignoring your emails. I am getting absolutely nowhere they have basically robbed me. Please do not use and close your account with them straight away as they are just total scumbags and thieves.
★★★★★
John Otoole · UK · 2026-06-10
Avoid Jackpotjoy at any cost
Waiting for withdrawal since Sunday it says payout within 24hours keep getting brushed off in chat, in payment history it says funds should be in your account which they are not I have had no reply when I email my username is john26285 I’m waiting in £510.55
** update 12th June
Avoid Jackpotjoy – Account closed, deposits and winnings withheld despite providing full proof! 1/5
I deposited using A…
★★★★★
Ms Shaz · UK · 2026-06-06
please investigate this site, how can you keep making deposit after deposit and no decent wins or bonus!!!!
★★★★★
Dave · UK · 2026-06-06
Absolutely awful.
I’ve spent around £200 on 20p spins and not one scatter.
I know it’s a luck thing but come on ffs, I just want a bit of a game.
This is by far the worst online slots I’ve ever played and I’ve played a lot.
Honestly don’t bother it’s terrible. I hope they get shut down like scammers should.
★★★★★
Jaras · UK · 2026-06-06
Total joke deposit after deposit and nothing back just a scam won't bother depositing again Total crap
★★★★★
Staci · UK · 2026-06-03
Don’t waste your time or money!
25 minutes on live chat and they don’t care! They put an offer on for free spins I did everything to get them said would have them in 72 hours not got them. Live chat have no clue and keep saying they will look into it. After 25 minutes I told them not to bother! Scammers!!
★★★★★
James Thomas d · UK · 2026-05-31
Honest review not paid look at my old post deposit a few times never really found it good maybe a few wins but the greed got me…any how played tonite nothing seems to be skimpy when you get a bonus and the site don’t keep pausing midst a bonus all in all seems a good site
★★★★★
Samantha Hammond · UK · 2026-05-31
Hardly any wins and the monthly bonus play is crap never any wins especially since they have changed the game . Would not recommend site
★★★★★
William · UK · 2026-05-30
worst site going same winners all the time and when you do win which is very very rarely its pennies , so dont waste your money on here unless you are one of the few names that win everything every single day
★★★★★
Nathan · UK · 2026-05-29
Just like everyone else been playing for a while spent good pennys with them with no return most games you playing will win some then suddenly you will get technical error please refresh game then all the winnings you have won it takes it all back bonuses are shocking one in every £100 and then u win nothing on them shame was a good site but tbf wihuch site is good anymore.? Consider have 95% rtp …
★★★★★
Zoe Lewis · UK · 2026-05-29
It's like signing up to a automated money taker, sign up and we will take ur money thank you, what absolute scum of the earth there all doing it that's why they only getting 1 stars scumbags greedddd greeddd vileee
★★★★★
Mr Lewis · UK · 2026-05-26
Scandalous website definitely changed over the last year, bonuses are infrequent and wins are minimal, they have even changed the daily bonus game the rewards have got from pounds to pence, even after emailing you just get some chat gpt response saying how all games are automated, absolute rubbish, it’s a scam site now when it used to be one of the best
★★★★★
Donna Johnson · UK · 2026-05-22
Rip off sote
I've been a jackpotjoy customer for many years. Something changed beginning of the year, over £2200 spent, no payouts. No features or bonuses it's like they've been turned off. My own fault for continuing to deposit. You email them and just get the same advice, clear cookies, cache, turn phone off and reset Internet but nothing changes. They say the slots are generated. It's Bullshit .seriously t…
★★★★★
steven leeson · UK · 2026-05-20
Stay well clear of jackpotjoy they arnt a scan as such butbthe bigger messer gambling site going tge are quick to take your money but do everything they can to slow time withdrawls. Not just big withdrawls either iv been waiting over 24hrs for a 70 pound withdrawl so if ya won a jackpot youd be lucky to get it while the cash was still legal tender. Theres plenty of site that pay out instant so if …
★★★★★
ROFIUL hasan · UK · 2026-05-20
thief don't put money
scammer
★★★★★
Ben · UK · 2026-05-20
I have 34 million in my account obviously I won't be getting that lol what a waste of a tenner it's ok for playing for free but id advise not to put money on i literally was trying to lose the money but it keeps going up if only it was befred lol