Avis › Virgingames
Virgingames — avis
Indice de responsabilité
6/100
Dans quelle mesure Virgingames répond aux plaintes et résout les litiges — le comportement, pas les étoiles.
Paiements : risque · 12/100
Répond à 0% des plaintes (194)0% avis vérifiés
Dépôt non crédité, retrait bloqué, problème de bonus, de KYC ou compte bloqué — décrivez-le et Virgingames pourra répondre.
Vous représentez Virgingames ? Répondez aux plaintes →
Vue par pays : UK — la note, les problèmes et les avis ci-dessous concernent ce pays. Tous les pays →
Plaintes par thème, par mois — UK
Part de chaque thème parmi les plaintes du mois (%) — UK — comparable d’un mois à l’autre, quel que soit le volume.
10%
30%
20%
0%
5%
35%
0%
0%
Total sur la période · 197 avis
Withdrawals
25
Deposits
40
Bonuses & wagering
54
Verification (KYC)
4
Support
19
Game fairness
56
Account blocks
4
Bet limits
3
Avis par pays
D’où écrivent les joueurs — répartition par pays des avis collectés (205 géolocalisés).
| UK | 96.1% · 197 | |
| Ireland | 2.9% · 6 | |
| Australia | 0.5% · 1 | |
| USA | 0.5% · 1 |
Avis des joueurs — UK
Filtrer par thème ▾
★★★★★
Kelly louise · UK · 2026-07-22
Didnt get a stake win on.solitaire or double bubble 7s
★★★★★
john adwick · UK · 2026-07-22
never seen a stupid withdrawal proof of id photo taken outside of house holding passport ,utility bill,and photo of debit card used to make a deposit.yet when you open account and deposit no id proof required.i only forfeited a small withdrawal amount [ am not the only person who has also forfeited monies.beware do not open account with virgin games
★★★★★
ml · UK · 2026-07-21
50 spins on bonsai dragon slot and not 1 single winning spin. rip off site
★★★★★
Blueprint Gaming · UK · 2026-07-20
Decent Site (Ignore the Haters)
Can't understand the bad reviews from my experience it's been good decent app fast withdrawals good games. Problem with alot of people is they don't understand what volatility is they automatically complain about the RTP yes it's gone down a little but you can still win you just have to play the right games. I've programmed these games for over 20 years and the reason why you're not winning as muc…
★★★★★
Mark B · UK · 2026-07-18
This is a scam website. I play at several online casinos and virgin games is the only one I have never ever won at after depositing several thousand pounds over the last year or so. If it was like other casinos I would sometimes win. I don't expect to make a profit every time I play or even my money back, but I can honestly say I have never ever won at virgin games. Not once. I've never actually h…
★★★★★
Mandy Oxenham · UK · 2026-07-18
Do not join this site. They just take your money. £50 on slots, nothing back. 6 weeks later, £50 on exact same game and nothing back again at all. Closed account permanently. They're a con.
★★★★★
Jack Isherwood · UK · 2026-07-18
Win lose or draw the app is so poorly made it turns your phone into a furnace
Embarrassing from one of the biggest companies on earth
★★★★★
ml · UK · 2026-07-17
this is not gambling
it is just depositing and not getting a fair game,, 100s of empty spins no feature spins no bonuses..
★★★★★
lorraine cox · UK · 2026-07-10
Worst site ever you may as just give them money and not play because your be lucky to get the bonus rounds on the goonies 2 or any money whatsoever from it.And all customer service say is it’s normal
★★★★★
Dianne · UK · 2026-07-09
Back from a breakbonuses when your lucky enough to gwtet one are.poor. lots and lots of no win spins. Shocking. Dont look for jackpots never happen. Used to be a brilliant site now pure greed. Shame the vaeiety.of games is good. Back on break
★★★★★
Lucjan lackywp.pl · UK · 2026-07-09
Scam never registered and play RTP is very poor no chance to win big money,is only one way lost all money big Bonanza box is joke if spend 500 In box waiting for you 5 or 20 pounds really........
★★★★★
Richard Crighton · UK · 2026-07-08
Total scam of a site.It will take hundreds off you and hardly give you anything back.Don,t even bother with the bingo,can,t even win against twenty players.
★★★★★
Joueur · UK · 2026-07-08
totally rigged
100's of pounds on thousands of totally empty spins no bonuses, game bonsai dragon... reels constantly stuffed with the bonsai and never ever a collect when there is anything to collect. absolutely no cash box wins and reels paying 5/10/15p for a 50p stake. just take every deposit to zero in minutes. high time this site was investigated and shut down
★★★★★
Kelly louise · UK · 2026-07-07
No stake wins!
Deposit didnt even last a minute!
★★★★★
S R · UK · 2026-07-05
Honestly the biggest scam of history deposit £140 play .50p spins biggest pay was £12 grate what a complete joke pretty much every scatter £5 or under one landed major give me £68 after I played £100 honestly biggest rip iv ever had playing tiny 50p spins still blew £140 and empty scatters dead one after next accounts down£100 and landing mscatters paying £4-£20 dead empty completely rigged thanks…
★★★★★
Customer mrs eunice quinn · UK · 2026-07-03
The site has really went down hill , box bonanza 60p was most I’ve won , the monthly prize pick almost nothing every month , never ever had the elephants on fluffy favourites and hippos have disappeared too … I’m not a sore loser , but its definitely not fair play anymore … this is last month I’ll be playing and then I’ll close account …
Whatever happened to Virgin games ? Definitely odds stacked…
★★★★★
Shannon Kelly · UK · 2026-07-03
Honestly my friend played on here and so did I, my friend put £600 on and honestly her biggest win was £24 😂😂😂 I’ve closed my account they have done much worse to me almost £4000 down on site the worlds a scam and gambling is even worse there’s no such thing as luck now it’s litrally manipulated they are greedy and I hope they get there license taken honestly. It’s absolutely sick on how these tre…
★★★★★
Jacqueline pow · UK · 2026-07-02
Zero stars another 100 on today not a thing no feature till a got down to 23 pound and a got 11.40 then took it all disgusting ave noticed on all sites a play on yebsont see feature till ye under 10 pound then it show feature but doesn't give you it wanting you to put more money on scam scam scam hopefully people read all these shocking reviews before they go on this site beware
★★★★★
Luke Neale · UK · 2026-07-02
I just wish I read reviews 1st. Con artists
I just wish I rwad reviews on here before I chased my losses. The return/win rate is diabolical and needs looking into!
★★★★★
Sarah Kershaw · UK · 2026-06-30
Awful Monthly free picks
Been playing with virgin for a long time and the monthly free picks always been so good but over past few months have been awful what are virgin doing, only winning 10p at a time and then end of the month winning 80p this is ridiculous. This has happened since they changed the monthly free picks. Virgin needs to do better to keep loyal customers
★★★★★
Joseph Amalfitano · UK · 2026-06-29
Their RTP rates are absolute nonsense. Betting £10 should in theory return at least £9, but instead, I got £0.80. How do they get away with this?
★★★★★
Josh Thomas · UK · 2026-06-24
The most disgusting site imaginable. They are fraudsters with rigged games. YOU cannot win. Whatever you deposit will dwindle away to nothing. It's time this was raised in Parliament. Like the PPI scandal this is fraud and deception on a grand scale.
★★★★★
Marleen Hunter · UK · 2026-06-23
If I could give 0 stars then I would. Joined the site as was told it’s a good one, paid £10 to receive 200 free spins to find that my account was shut down due to me shutting another site down. I asked for a refund but was told no cos I spent it. Watch out for this site, big CON
★★★★★
David Alexander-Monk · UK · 2026-06-23
Do not touch the in house rouelette on Virgin Games, "Virgin Live Roulette". Betting on 27 & 11, sudden "disconnection", first time such issue before or since, reconnects exactly after the next spin completed... Result 11.
Only 2 players, obvious they could not afford to pay out so cheated the customer.
Good thing only £20 lost playing rigged nonsence.
DO. NOT. TOUCH.
★★★★★
Simon · UK · 2026-06-22
Rigged site reported to the Gambling Commission and sent proof
★★★★★
Ryan Tarbox · UK · 2026-06-21
Mega win but no money??
was playing big baz this morning and it flashed up on my screen mega win £1,784,25 but it hasn’t loaded onto my account, I’ve closed it and reopened it still nothing, I’ve turned my phone off and back on and still nothing, so I was wondering what’s going on? It’s been 6 hours and still nothing
★★★★★
grant raybould · UK · 2026-06-21
Site is a scam STAY AWAY PEOPLE
★★★★★
Paul shabba · UK · 2026-06-20
I agree,this is a scam site and I don't care what other people may say because this is a fact and the fact they don't reply to negative comments says it all,don't bother reporting to the gambling commission because there paying them in the back pocket,I contacted them and there reply was your complaint may not result in a investigation,so this says it all..
★★★★★
James · UK · 2026-06-17
No bonus this a scam
Stay away from them I play 10p on big bass football 40 pound down not one bonus come in and this got be scam and this site used to be good not any more
★★★★★
Thomas Penman · UK · 2026-06-15
This site is scam. Can't remember what game it was but there was a wheel and it landed on £15 within a second of it stopping it jumped on the £3 one. They are getting away with it. Stop spending your money on this site.
★★★★★
Jemma · UK · 2026-06-13
Can’t fault it
I won 1900 last night requested a withdrawal and it is in my bank account . In the past I have deposited quite a bit of money but I have now won and my withdrawal was easy compared to other sites
★★★★★
Jacqueline Pow · UK · 2026-06-13
Wanna sort ye website out no wonder canny win nothing crashes all time slow worst site ever 😡
★★★★★
Kaz · UK · 2026-06-12
avoid
just takes very rarely any wins over stake been a customer for a number of years and one of the worst sites
★★★★★
Sandy simons · UK · 2026-06-12
What can I say apart from worst pay out app ever. Even just to play you have to win some thing. The small betters play to play but they rob you more.
★★★★★
Jacqueline Pow · UK · 2026-06-06
If I could give this site 0 star a would never been on for about 5 months cause a lost 100s and never won a penny had a go the night 60 pound on won upto 72 pound then wow took 63 bk with not 1 win logged me out when a had 9 pound left 🤣🤣 ovs when ye go bk on ye not gonna win no what there doing scam scam scam Branson you should be ashamed of yourself scamming everyone
★★★★★
Tim Taylor · UK · 2026-06-06
Would not trust this app I played £10 to get the 100 free spin welcome gift and I had to phone them up as they did not give me the free spins and I withdrew my money that I won and it never came into my bank amd now when I go back on the app it says my accounts been closed TOTAL SCAM !!!!
★★★★★
Anonymous · UK · 2026-06-05
Sign up. Withdrawal
Sign up, deposit money, play casino, no verification or documents needed and instant deposit ect. You manage to get into the positives in your balance. you attempt to withdraw. they then put your withdrawal on pause with any notification, they lock your account, and ask for documents. 24 plus hours later 0 updates. avoid.
★★★★★
Jessey Flowers · UK · 2026-06-05
Could ov been betta!
Could ov been alot betta!
★★★★★
Ben Brown Boy · UK · 2026-06-03
Not worth playing. Of course, all Casinos are there to take but it became clear to me quickly that you will rarely win anything worthwhile with them regardless of how much and you stake and how many times you play. For me? WH Vegas and then Sky Vegas, better chance of winning
★★★★★
Elaine Briggs · UK · 2026-06-02
The tables are all in Latvia the players aren't real they use bots as far as I am concerned the same 5-10 players win no matter what numbers come out the ball moves irregular we videoed it for an hour and you can see how corrupt it is