Avis › Casumo
Casumo — avis
Indice de responsabilité
14/100
Dans quelle mesure Casumo répond aux plaintes et résout les litiges — le comportement, pas les étoiles.
Paiements : risque · 13/100
Dépôt non crédité, retrait bloqué, problème de bonus, de KYC ou compte bloqué — décrivez-le et Casumo pourra répondre.
Vous représentez Casumo ? Répondez aux plaintes →
Vue par pays : UK — la note, les problèmes et les avis ci-dessous concernent ce pays. Tous les pays →
Plaintes par thème, par mois — UK
Part de chaque thème parmi les plaintes du mois (%) — UK — comparable d’un mois à l’autre, quel que soit le volume.
13%
33%
27%
13%
13%
0%
0%
Total sur la période · 53 avis
Withdrawals
23
Deposits
19
Bonuses & wagering
16
Verification (KYC)
13
Support
12
Game fairness
7
Account blocks
5
Bet limits
2
Avis par pays
D’où écrivent les joueurs — répartition par pays des avis collectés (66 géolocalisés).
| UK | 80.3% · 53 | |
| New Zealand | 6.1% · 4 | |
| Finland | 3.0% · 2 | |
| Sweden | 3.0% · 2 | |
| Ireland | 3.0% · 2 | |
| Luxembourg | 1.5% · 1 | |
| Canada | 1.5% · 1 | |
| Albania | 1.5% · 1 |
Avis des joueurs — UK
Filtrer par thème ▾
★★★★★
xT · UK · 2026-07-18
£190 in deposits this month not 1 win LOL
★★★★★
E · UK · 2026-07-16
Needed to verify payment card, can't find physical card so I was assured a bank statement showing the deposit leaving would be okay. Three times uploaded said bank statement and three times it's been rejected. It wouldn't be that bad apart from I'm just trying to withdraw my original deposit of £20 which I didn't even wager. Insanity. The only plus is the customer service people I spoke with are l…
★★★★★
Jay luke Durrant · UK · 2026-07-15
Generally one of the worst sites I've experienced for bonuses £50 with 40p spins and nothing 😂 it's ridiculous I'm expecting £1000's but jheez
★★★★★
Kelly · UK · 2026-07-14
I am not sure what all the negativity is about, I withdrew £4000 and within 15 minutes was in my bank account.
Excellent service.
★★★★★
Lily Lee · UK · 2026-07-05
Very bad site they hold onto my funds for a month after I sent all documents they asked for. What a mess of a site
★★★★★
Joueur · UK · 2026-07-04
The worst site I have everplayed on.
30th, I deposited £100. Got to £50 with no free games on ANY of the 6 games I played. Dead spin galore. Withdrawed as wasn't risking it.
over 130 spins in promotions and ... ZILCH! nada. nothing.
Tonight I deposited £15 and yet again, ZILCH.
this site is BAD BAD BAD!!!
Avoid it.
Update: Closed account. Do the same. DON'T PLAY HERE!
★★★★★
Anca Olariu · UK · 2026-07-04
Stay away fro this website , is been a week since i have deposit £200, and without even playing the funds they bloked my account with the funds in . Contacted them over 10 times and all have the same generic answer , i need to wait .
★★★★★
Lorraine Ward · UK · 2026-07-02
Company refused to let me have my winnings kept asking for ID I sent it about 30 times and they kept rejecting it I spoke to a live agent and she was rude and unhelpful.
Get told to e-mail and get no response at all
★★★★★
Patrycja S · UK · 2026-07-01
I tried a few games from Blueprint; every deposit got eaten up, and there was zero chance of getting any bonus. I don't recommend it.
★★★★★
Calum Lang · UK · 2026-06-29
Avoid at all costs! I never write reviews but feel compelled to write on for this absolute scam of a company.
They Offer a welcome bonus but once a deposit is made, they withdraw the bonus offer saying it’s a management decision. Surely illegal but will get away with it. Please please stay away and don’t throw money away like I did! 100% scammers
★★★★★
Jacob Lister · UK · 2026-06-27
Gold site need to sort there bonuese offer out in stead off allway asking for player to deposit in any email any kind written message all way deposit involved treat deposit player as my self for there loyalty and effort I ask for a free bonues never get a yes but it vicer verses
★★★★★
Carrie Whensley · UK · 2026-06-27
As soon as i want to withdraw they asked for verification of a card they happily took from. I sent what they needed, recieved email stating it was acceptable and my account was open immediately. Only for my account to still be blocked 24 hours later, speaking to 3 collegues online. The first promising me an email to be sorted that day to no avail, 3rd i asked to speak to a manager 4 times, each ti…
★★★★★
Robo Ran · UK · 2026-06-27
They trying to lure you with some funny free spins and you win nothing. Withdrawing is impossible here
★★★★★
James Morbey · UK · 2026-06-26
Awful service went from instant withdrawals to nothing in days, contacted support and was told the same thing 3 times and yet nothing has changed terrible casino won’t ever be using again
Edit: I’ve been trying to get into contact with absolutely anyone helpful and all I keep getting is “we have a high volume of requests rest assured it’s being looked at”
I have been told this by at least 5 mem…
★★★★★
Carol Cameron · UK · 2026-06-24
AVOID!!
Even worse being told to email them yesterday so my 4 week wait on my withdrawal gets looked into, yet my response from them told me it will be upto 8 weeks before I get a respond to my email! Let alone get my payment!
★★★★★
Honest Review · UK · 2026-06-23
Unfortunately Casumo are not paying out winnings they said they processed it and blaming my bank it’s £40 I deposited £70 I lost £30 that session . As I site I used to enjoy it I’ve been a member for many many years lots of new games and old classics . Some times you win some you lose etc . However what I don’t like is what feels like a scam when you don’t get paid .normally they are good but ever…
★★★★★
Kelly · UK · 2026-06-19
The 3 star rating is only for the customer support I had called Nick. I explained to him I had been waiting for my winnings for over 5 weeks while account was under review explained how much stress this has caused me as I've been cooperative and sent every documentation they requested. He looked into it for me and confirmed my money would be send out to me today. I got a confirmation email saying …
★★★★★
customer · UK · 2026-06-16
The worst website I ever seen you you were just a daylight robbery just sleeping off and then say you have reached your limited
★★★★★
Toby Fowler · UK · 2026-06-15
Disgusting company should be shut down. Literally thieves in disguise. They have blocked me withdrawing £25 for literally months and months. Provided so much documentation to them it’s actually beyond safe and they still continue to ask for more and try and tell me not to redact sensitive info completely unrelated. HOW HAS THIS COMPANY NOT BEEN INVESTIGATED FINED AND SHUTDOWN??? I’m genuinely spe…
★★★★★
jass kaur · UK · 2026-06-10
honestly i make a withdrawal of 670 pounds to my bank from casumo i am still waiting from 15days its still did't come to my bank even i provide bank statement. 10 pound withdrawal was made at the same time that came straight way to the same bank honestly it was a really bad experience with casumo i use number of other sites skycasino ,virgin bet and 4 more but problem with withdrawal did't happen …
★★★★★
Victoria Steele · UK · 2026-06-08
Deposit lose deposit lose deposit lose absolutely nothing happens you just sink through 300/400 spins with the most pitiful paylines.. alone 35+ baits on fishin frenzy for absolutely ZERO bonuses. Utterly shambolic scam artists. Closed the account will not get roped into the most pathetic repetitive gameplay ive seen. Needs investigating.
★★★★★
Lea · UK · 2026-06-07
Player protection team is an escuse to hold onto your monies you have won.
They have paused my account due to the amount I have won. They are now questioning my bank statement and why I am purchasing a 50k car. NONE of their business.
Robbbing company stay away! Looks like they are having money issues them self's looking at the recent reviews and the number of accounts they have locked and mon…
★★★★★
Jordan · UK · 2026-06-07
Incredibly misleading website. I was looking for a new casino as a gambler, I had the weird mental process that the last casino was bad luck so I wanted to change. I was at a net loss so I queried with support if they offered cashback on net losses, they stated they do multiple times, even gave me a day of the week this is processed. I emailed as this didn't hit, heard nothing back. I went onto to…
★★★★★
Joanna Odonnell · UK · 2026-06-07
Avoid Casumo at all costs. They promised a welcome offer and then refused to credit it after I signed up and deposited. When I contacted customer support, Tommy was incredibly rude, dismissive, and unprofessional. Instead of resolving the issue, they closed my account when I challenged them about the missing bonus.
Terrible customer service, misleading promotions, and zero respect for customers. …
★★★★★
Chris · UK · 2026-06-05
Received my withdrawal within 20 mins no hassle at all 👌
★★★★★
Milan · UK · 2026-06-03
Good personality and quick helping
★★★★★
Just stopping by · UK · 2026-06-03
Received an email today regarding money in my account from 11 months ago!! I did try to withdraw at the time but was refused my money as I had blanked out sensitive ( and irrelevant) details from the full bank statement requested.
I gave up in the end.
After receiving my email today I logged in and have tried to withdraw again…. No success so far. I tried to play with the remaining balance and m…
★★★★★
Stuart Mccafferty · UK · 2026-05-28
Deposited £60 after seeing 8/10 review, zapped my money with no win worth getting excited about on slots, I checked reviews on Trustpilot and I see how I got conned into thinking this was a good casino worth a go, the site was also quite annoying to play rather than pleasurable
★★★★★
Emma Williams · UK · 2026-05-27
unhappy. i uploaded all my documents correctly now my account has been blocked and not had my withdrawal. live chat keep saying they have contacted the people who deal with it but with no response what the hell is going on :(
★★★★★
Graham · UK · 2026-05-26
Be very wary about this online casino and avoid at all costs. I decided to close my account as I was too busy at work for distractions of this nature. I had over £1,000 in the account and asked for this to be refunded and please close my account. 10 days on, no real response from Casumo, and no money back either. They will not let me log on either to withdraw my monies. I have reported them t…
★★★★★
TJ · UK · 2026-05-26
Deposited £10 and didn’t mess around with any welcome bonus and got straight to playing. Slots kept me playing for ages taking me down back up again. Then upping my stake and kept winning. Ended up withdrawing £500 off my first £10 deposit. I verified my account before depositing and the withdrawal came through straight away. Amazing app. I don’t know how it’s rated so low!!
★★★★★
Grantas · UK · 2026-05-24
i have very bad exerience, casumo blok me from live chat not contact me about update since i sent my documents and keeping my money in them account , before them asked my update said i will get my withrow back now already 3 days and them holding my money
★★★★★
Michael · UK · 2026-05-22
I counted the amount of 16s the dealer had. The answer was 6. Every single time, the dealer pulled either an Ace or a 5 out. Remarkable. Meanwhile I'm over here trying to not hit a 10 on my 12 hands, failing every single time. Something something fair and reliable RNG. It was also pestering me during the Blackjack games to go collect the free spins. Literally, I couldn't even see my hands, it was …
★★★★★
Farkas Mario · UK · 2026-05-18
Lose here more then 2k i play more then 3 week here daily and never won anything here try maybe 60 different games all pay same 20x max what u got from any game, and i do 40,50,60p spins. I never seen this before how they can actually scam people’s like this…. SCAMMERS!!!!!!
★★★★★
Joueur · UK · 2026-05-16
I have had some bad experiences at the beginning but to be fair they were really helpful and supportive... 👌🏼
★★★★★
mark shorrock · UK · 2026-05-11
Opened account and made 3 Apple Pay deposits . Went to withdraw and got message from bank stating they refused to complete transaction because the vendor details were incomplete. First time this has ever happened . Logged onto account and now told I need to provide statement from bank with apple pay transactions before they will give me my money . Why did you try and send it me , then not give the…
★★★★★
Barry · UK · 2026-05-10
Waited until I deposited to my account and then locked it for security purposes, asks you to contact them to resolve but when you contact them nothing can be done, no timescales no funds returned. NOTHING
★★★★★
Farkas Mario · UK · 2026-05-10
Sooo.. they are the biggest scammers in the market right now … Never won anything from this website they just eat your money you never see any wins here .. lose nearly 1.3k and still not even a single bonus games .. if hardly get always pay 5x 10x every game !!!! I told my self don’t play here because it’s scam ..and i still do
….. PLEASE GUYS DO NOT PLAY HERE !!!!!
★★★★★
Onica Oleg · UK · 2026-05-08
I'm proced my withdrawal on 28 aprli, today it's 8 may, I'm not received nothing,
★★★★★
Som Parry · UK · 2026-05-06
Scammers. Asked for bank statement to process withdrawal. Submitted immediately.
Then started asking more documents. Going to complain to the Gambling Commission.