Reviews › Bitstarz
Bitstarz — reviews
Accountability index
81/100
How well Bitstarz answers complaints and resolves disputes — behaviour, not stars.
Payouts: mixed · 60/100
Answers 100% of complaints (27)0% verified reviews
Deposit not credited, withheld payout, bonus, KYC or account-lock issue — describe it and Bitstarz can respond.
Represent Bitstarz? Respond to complaints →
Country view: Canada — score, problems and reviews below are for this country. All countries →
Complaints by theme, monthly — Canada
Share of each theme among the month's complaints (%) — Canada — comparable across months regardless of volume.
20%
20%
20%
0%
40%
Total over the period · 23 reviews
Withdrawals
5
Deposits
4
Bonuses & wagering
4
Verification (KYC)
4
Support
4
Game fairness
1
Reviews by country
Where players write from — country split across collected reviews (225 geo-tagged).
| USA | 73.8% · 166 | |
| Canada | 10.2% · 23 | |
| New Zealand | 3.6% · 8 | |
| Australia | 1.8% · 4 | |
| UK | 1.3% · 3 | |
| Slovenia | 1.3% · 3 | |
| Switzerland | 0.9% · 2 | |
| Croatia | 0.9% · 2 |
Player reviews — Canada
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★★★★★
Joanne Foley · Canada · 2026-07-17
I love the casino.
It's my go to every time.
They always fix issues mostly if they can.
You usually get a win.
Fast cash out
Fast deposit.
Lots of great games to choose from and if they don't have the ones you like you can ask them to add it, they will accommodate.
You get bonuses and free spins and a Friday cash reward, amount depending on how much you deposit.
All around it's great.
I definitel…
★★★★★
Heather Wins · Canada · 2026-07-16
Win$Win$Win$
Everytime your playing at BitStarz you can win small or major large , any way you win , your left feeling like a winner with so many games and the high RTP'S
★★★★★
Yan Deschenes · Canada · 2026-07-14
Good job a faire pour le cash sur la slot machine de bitstarz
★★★★★
Christy Petrella · Canada · 2026-07-09
Great customer service!
★★★★★
Peggy Atatise · Canada · 2026-07-06
Easily accessible. Great games!
★★★★★
S.M. · Canada · 2026-07-05
Play here!
Everything about this site has been great thus far.
★★★★★
Patrick · Canada · 2026-07-05
Lots a game and easy to use.
Nice customer service
★★★★★
caley S · Canada · 2026-06-18
Love it it's got lots of games fun
★★★★★
Brad Priest · Canada · 2026-06-15
be very careful about using bonuses or not being verified before you want to cash out. It's a huge headache and almost not worth it.
I've deposited hundreds of dollars with no issue. I finally won 150 from some free spins and trying to get it was super frustrating even though I followed their terms. Not as legit as I thought however I don't know if anything changes once your verified. Just wasn'…
★★★★★
Andrew · Canada · 2026-06-05
Fun didn’t win though
★★★★★
Jim Breckenridge · Canada · 2026-05-31
Overall a wonderful app. They tell u the odds of winning on every game(which is rare)
★★★★★
Jayson · Canada · 2026-05-16
good but i did not win anything yet
★★★★★
Carly Lajeunesse · Canada · 2026-05-13
I won a bit of money. I hadn’t been kyc verified yet. Every other casino I’ve played at has taken anywhere from 3 to 72 hours to verify when a withdrawal is pending. Bitstarz got it done within a few mins. Their support is always amazing and email support responds very quickly. One of the top 8 casinos for sure.
★★★★★
Ronnie · Canada · 2026-05-07
I deposited and started winning right of the bat, and the bonus where a fair amount.
★★★★★
Wesquallツ · Canada · 2026-05-06
Im not saying this casino is a scam or anything, but asking a player for 5 KYC verification for a 100$ withdraw on my FIRST TIME ON THE SITE (while they ask nothing for my 50$ deposit) with interac banking make no sense and definitly make the player uncomfortable... I totaly understand that this is for protection and part of ur site terms but please put urself in my shoes for 1 minute and u will u…
★★★★★
Player · Canada · 2026-05-05
This company has had lots of experience ripping people off in the past even going bankrupt and changing owners. They are being investigated and took the wrong persons money this time. People beware of Bitstarz!!!!!
★★★★★
Player · Canada · 2026-05-03
So far so good
Well see when it's time to cash out. :)
★★★★★
Player · Canada · 2026-04-30
Stay away from this BitStarz casino!!!
After registering, I uploaded documents to verify my account. After a couple of hours, I contacted the live chat because my documents were still pending. The agent responded, “Verification is only required when you make a withdrawal.”
I spent $300 on this site because I kept losing. But when I tried to withdraw $70, they suspended my account without notice. I…