Reviews › Betway
Betway — reviews
Accountability index
10/100
How well Betway answers complaints and resolves disputes — behaviour, not stars.
Payouts: risk · 0/100
Deposit not credited, withheld payout, bonus, KYC or account-lock issue — describe it and Betway can respond.
Represent Betway? Respond to complaints →
Country view: Canada — score, problems and reviews below are for this country. All countries →
Complaints by theme, monthly — Canada
Share of each theme among the month's complaints (%) — Canada — comparable across months regardless of volume.
19%
19%
31%
25%
Total over the period · 23 reviews
Withdrawals
6
Deposits
8
Bonuses & wagering
11
Verification (KYC)
1
Support
9
Game fairness
3
Account blocks
1
Reviews by country
Where players write from — country split across collected reviews (200 geo-tagged).
| UK | 64.0% · 128 | |
| Canada | 11.5% · 23 | |
| South Africa | 7.5% · 15 | |
| Ireland | 5.0% · 10 | |
| New Zealand | 2.5% · 5 | |
| Finland | 1.5% · 3 | |
| Bangladesh | 1.0% · 2 | |
| Spain | 1.0% · 2 |
Player reviews — Canada
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★★★★★
lover · Canada · 2026-07-07
Betway.com - POOR CUSTOMER SERVICE-0005499002052
I have been a loyal customer exclusively with betway.ca And i must disappointingly admit that although they have a great platform, visuals, diversity of games, interactive games i.e leadership boards and promotions, their customer service really leaves much to be desired. I have experienced an issue where the accounts team failed to process a withdr…
★★★★★
John Webster · Canada · 2026-07-04
Hallelujah. After 4 days they finally processed my withdrawal.
After receiving withdrawal I opened an account at Tonybets. Made 3 withdrawals all were in my account within a few hours.
I was also able to contact a live support agent right away, with a couple of questions.
A complete reversal of my experience with Betway.
I hope others will learn from my dreadful experience.
★★★★★
Tim · Canada · 2026-07-03
they cheat with terms of bonus. by registration they write 10x wager with 1.75+ odds. but when you start to play, they change rollover requirements to 50x wager. I played some time than waited 7 days and withdrawal my balance because 50x - it's imposible to complete. lost bonus, but saved balance.
★★★★★
Robert · Canada · 2026-07-02
I opted in welcome sport bonus "$300 + 50 Bonus Spins"
On your banner write:
10x bonus wagering applies on sports bets of 1.75+ (-133) odds.
my deposit was 200 cad, so wager should be 200 cad x 10 = 2000 cad.
I placed bets for total 2700 cad with 1.75+ (-133) odds.
but bonus hasn't been released.
I asked support. support said: your wager is 50x.
why on banner write 10x?
I repeat: ALL MY BET…
★★★★★
Stephanie · Canada · 2026-07-01
my story: in process of registration I have chosen SPORT bonus: "Get a Deposit Match Up to $300 + 50 Bonus Spins on Your Favorite Games".
in description you can find:
Your initial deposit match and any winnings made from your 50 Bonus Spins will be subject to wagering requirements:
10x wagering if wagered on sports bets of at least 1.75 (-133) odds
50x wagering if wagered on sports bets between …
★★★★★
Alishea Gotell · Canada · 2026-07-01
You have a problem with bonus engine. I wrote it to your support, but not sure, that he can fix it by herself.
I understand that it sounds strange from a player, but I need 5 minutes to explain everything.
I am from Canada. here is home website: betway . com / en-ca /
by registration I opted in SPORT Bonus "Get a Deposit Match Up to $300 + 50 Bonus Spins on Your Favorite Games"
I read careful b…
★★★★★
Calux Kris · Canada · 2026-06-29
Terrible customer service can never get in contact with them and when you do it is absolutely useless.
★★★★★
Mike Lawson · Canada · 2026-06-29
Whatever you do, DO NOT bet on this terrible app!!
Nothing but errors when betting, no real person to speak to, continually logs you out when betting or whatever you’re trying to bet on doesn’t work.
Love trying different platforms out but BETWAY is 100% BAD
★★★★★
M · Canada · 2026-06-25
could never claim my win of 100 $ i had ,very sad.i love sportbets and won a small bet when coming to cashout ,goodluck.no costumer service.check other reviews on trustpilot for sportbets and look those with 4.0 stars and above only .stay safe out there
★★★★★
T Barbera · Canada · 2026-06-18
You cannot get a hold of anyone and they updated there promotions and dont give them to you
★★★★★
Ramp Rat · Canada · 2026-06-18
They have terrible customer service and just straight up free rolled me, voided a rain out and then just waited settled it and took the winnings when it was replayed. I closed my account and they will never get another dollar from me.
★★★★★
Alexandre · Canada · 2026-06-16
When you deposit it takes 1 min but withdrawal they make you wait forever . Wont play there ever again
★★★★★
chris khairallah · Canada · 2026-06-12
I deposited 80$ via ETH and I can see the money go through on the blockchain but the money is not getting to my account on Betaway. Most horrible experience trying to get them to answer, still now waiting to get an answer. horrible horrible horrible.
★★★★★
A.Holly.G · Canada · 2026-06-12
Thier prize wheel promotion is made specifically for its random stops of prizes, which for the first year it was good... Except now for the past year and a half, EVERYDAY I land on the free spin on the one cent game hockey night fever...I've brought this to thier attention three times so far with no change, chances of this being a coincidence for over 365 days in a row and counting when it's made…
★★★★★
Sebastian Calistru · Canada · 2026-06-12
I placed a bet today on a player (Julian Quiñones for Mexico) to score, and the player did in fact score the first goal of the match. The goal was even recognized and settled correctly in another bet I placed, yet this particular wager was voided.
I would like a clear explanation as to why this bet was voided, as the player participated in the match and scored. Based on the terms of the wager, thi…
★★★★★
John Smith · Canada · 2026-06-10
I got a message from my Betway account manager David saying that on May15th there was a $275.00 reverse charge on my credit card and when I looked at my statement there was NO charge for $275.00 on Betway all throughout the month of May now they are saying that I owe them $275.00 and any winnings will be confiscated what freaking BS complete liars and thieves DO NOT TRUST THIS ONLINE CASINO SITE W…
★★★★★
anthony dufour · Canada · 2026-06-02
No way to contact support, chat keeps closing. Waiting for days, trying to contact them by every way possible, no response, made deposits that never got in , it's lost, my money is lost, lagging, THEY JUST CLOSE THE CHAT ON ME , deposits don't go through, i been waiting days and hours wasting my time,
★★★★★
Stephen Tully · Canada · 2026-06-01
I got well over 2000 pts on the casino club promotion. This is the 3rd time betway has refused to give me my rewards. You guys are the biggest joke. Absolutely ridiculous company. You know how much you have to wager to get that many points. You people are the biggest scam artists. Do not deposit to betway thinking you're gonna get your rewards cause your not. Can't believe you people argue with me…
★★★★★
nvirdi · Canada · 2026-05-18
Absolute no support from this company., Uploaded ID in every format JPEG , and send it to document@ betway.ca . Accidently deposited 200$ after seeing the ad and now no way to get the money. not sure who else to report or who is their governing body to complaint about this company. There is absolute no one to talk to and zero support .
★★★★★
AB · Canada · 2026-05-14
Betway has a promotion called “Elite Club Cashback.” Every Monday, you’re supposed to receive 10% of your losses back as cashback. In reality, they rarely seem to credit anything, so don’t fall for it.
I have been in touch with live chat since monday and they are saying it’s promotion team . So betway fix it instead of making customer moving in circles
★★★★★
lolikki · Canada · 2026-05-09
I’ve been waiting for a refund on my bet for over a year now — and still no resolution.
I placed a bet back in April (2025) last year with a significant amount of $700 return $3080. For some reason, the bet was never properly settled, and since then I’ve been trying to get my money back. Customer support is very slow, often gives generic responses, or simply ignores my requests.
This is extremel…
★★★★★
customer · Canada · 2026-05-05
Betway is a legitimate, licensed betting operator, not a scam in the traditional sense, but it faces numerous user complaints regarding slow payouts, bonus disputes, and account suspensions, often leading to accusations of unethical practices.
★★★★★
Player · Canada · 2026-04-25
I withdrew funds and it still has not come. Never using this app again if I don’t get my money back.