Reviews › BetOnline
BetOnline — reviews
Accountability index
68/100
How well BetOnline answers complaints and resolves disputes — behaviour, not stars.
Payouts: reliable · 82/100
Answers 52% of complaints (42)75% verified reviews
Deposit not credited, withheld payout, bonus, KYC or account-lock issue — describe it and BetOnline can respond.
Represent BetOnline? Respond to complaints →
Country view: USA — score, problems and reviews below are for this country. All countries →
Complaints by theme, monthly — USA
Share of each theme among the month's complaints (%) — USA — comparable across months regardless of volume.
15%
12%
24%
0%
21%
26%
Total over the period · 205 reviews
Withdrawals
40
Deposits
17
Bonuses & wagering
25
Verification (KYC)
3
Support
34
Game fairness
19
Bet limits
1
Reviews by country
Where players write from — country split across collected reviews (219 geo-tagged).
| USA | 93.6% · 205 | |
| Canada | 2.3% · 5 | |
| Mexico | 0.9% · 2 | |
| Bolivia | 0.5% · 1 | |
| Puerto Rico | 0.5% · 1 | |
| Israel | 0.5% · 1 | |
| Dominican Republic | 0.5% · 1 | |
| Costa Rica | 0.5% · 1 |
Player reviews — USA
Filter by topic ▾
★★★★★
Dom · USA · 2026-07-23
Their game glitched, didn't finish the hand, they took my money and didn't return it. Let that sink in. Never play here ever. Bovada is way better
★★★★★
Troyd Burden · USA · 2026-07-23
I'm done with this website I'm going back to betnow at least the customer service try help you especially if your not winning anything they try to compensate you for some of your loses and they will reach out to you person to person not this website they don't give a sh...t about how much you lose that was my last deposit for this website Betonline got to remember they shouldn't win all the money …
★★★★★
Chris Cook · USA · 2026-07-23
Decent book, very fast withdrawal, lousy RTP
OK support, decent sports book with really quick cash outs. Miserable casino RTP and they don’t publish figures… not bad if you just use the book though
★★★★★
N/A · USA · 2026-07-22
I gave this a three star because it was a pretty legit site until tonight and all it takes for me is getting screwed over one time and I am done, especially with a gambling site! I was playing the Huff n Puff game if you are familiar , and I was about to over load the cash in the wheel barrel and get five free spins, which is huge! Well I got discontinued twice in a row after hitting the spin but…
★★★★★
Destiny Greenwood · USA · 2026-07-22
Positive rating always recieve the best experience on betonline and also I can play the casino.
★★★★★
Arturo · USA · 2026-07-22
Amazing experience and fun!
★★★★★
Saul Vasquez · USA · 2026-07-21
Best online casino out there
The people leaving negative reviews need to read the fine print and know what rollovers are haha
★★★★★
Kevin Bush · USA · 2026-07-20
Pretty disappointed in them. I've been playing with them for probably 5 to 10 years now and all of a sudden they've just started giving me 25 Cent bonuses for the monthly bonus.I got 2 cents the other day for a weekly bonus.2 cents.They've become cheap and they don't care about their customers , so i'm done with them
★★★★★
Cumy Allen · USA · 2026-07-19
2 months ago I left a 5 star review and now I regret it. I had $92.66 in my account and while I was in the middle of the game placing my bet in roulette it kicked me out of the room and stole $35 leaving it with $57.66. I will gladly remove this comment after they refund me back my money. if not this comment will stay up here. To try and fix the issue I contact the "CHAT" support and they had Ai s…
★★★★★
Frances Hamilton · USA · 2026-07-19
Site is a complete joke. I'm a platinum level plier and they give me a penny for my bonuses each week. Truly nothing but low life thieving, cheating dirtbags like the rest of the online casinos.
★★★★★
CJ · USA · 2026-07-18
DO NOT USE THE SITE
THEY CHEAT PLAYERS, LIE AND ARE NOT REGULATED BY LEGITIMATE GOVERNANCE
PLAY DK, FD OR ANYTHING ELSE BUT THIS PLACE
★★★★★
Reza · USA · 2026-07-18
I love playing on here
★★★★★
Lion · USA · 2026-07-15
Three times in one day I was not paid when I won a simple little bet . I think they are mad because I won like over $600 on a free rebate for past lost wagers . lol F them not playing here anymore . Won 3 separate rolls on live roulette and refused to pay when I call customer support they just give you the run around. Even tho I sent the screen shot of every single game that was play and not rewar…
★★★★★
Marisa Ortiz · USA · 2026-07-15
This is my go to online casino payouts are fast and they help with everything.
★★★★★
Mark Sparks · USA · 2026-07-15
This site is great, I've won so much Bitcoin off their free offerings. I play roulette double it and triple it and cash out. This is a fair legit site. The people complaining are people who either A. LOST or B. Are USA players using USA based debit and credit cards. (Bitcoin thru Cash app is how u play ;) )
★★★★★
Jesse'sgurl · USA · 2026-07-13
Rigged slot games
Don't play the slots @ this place! Totally rigged Haven't played poker there long enuff but from what I heard it's not good either !
★★★★★
Troyd Burden · USA · 2026-07-13
This platform needs to be closed down along with some other's they're ripping people off they ask you to prove it knowing you can't how will you prove that it's simple if a person losing their money everytime when they play that's proof enough that's why I cut my deposit all the way back.
★★★★★
David M · USA · 2026-07-12
ITS TOO GOOD TO BE TRUE
Avoid playing on this site for online poker. It is definitely rigged it took me a long time and I mean a very long time to accept that I was playing against rigged bots. It’s like the bots know what cards are coming and what you’re definitely holding. The last hand I played before closing my account for good. PLO 1/2. BOT on the button HERO BB. Hero: KhKs7s3h Bot: 10s10h2s5c, action Bot PFR Hero R…
★★★★★
Jacob Williams · USA · 2026-07-12
They are cheaters they rigged games by making phone calls stay far away from this site they will take ur money any means necessary if they can stay away people please let’s gets these guys off the website I will continue to make complaints until it’s done
★★★★★
Douglas · USA · 2026-07-12
10 deposits in a row that didnt last longer than 4 minutes lol..
★★★★★
david vargas · USA · 2026-07-12
Good honest hamming with hands on help desk 24/7
★★★★★
customer · USA · 2026-07-12
Rigged outcomes on the poker tables. The outcomes are designed to retain bad players by helping them win improbable hands with improbable odds. I have seen more 3% outcomes on this site than any other site online and certainly never seen it in-person at casinos. Do not play for any significant money as the site is untrustworthy. They also will send the same copied-and-pasted responses and claim t…
★★★★★
Sergio · USA · 2026-07-11
Awesome site pays out fast
★★★★★
Michael · USA · 2026-07-09
Great site with fast transfers!
★★★★★
Player · USA · 2026-07-09
It's a damn shame how they take your money something needs to be done about that because there's no way in the hell a person lose everytime they play that's called rigged. I'm in search of another platform.
★★★★★
SOMPHOU PHENGSOMPHONE · USA · 2026-07-08
Great payout process, took less than 4 hours to receive the found.
★★★★★
Player · USA · 2026-07-07
WARNING
SHADY CORRUPT
STAY AWAY FROM SITE
THE CASINO IS RIGGED, BEYOND RIGGED
★★★★★
Carter · USA · 2026-07-07
I've used this iGaming site for years; I get my payouts within minutes (crypto), the odds and markets are solid, and if you are smart and patience, you'll make a little change in the casino too (just don't get overzealous). I've only had to interact with customer service a couple of times, and they were very friendly and swift to assist.
★★★★★
Kason Hoellrich · USA · 2026-07-07
Very excellent from top to bottom at Bet Online.
★★★★★
Kevin Eckes · USA · 2026-07-06
Poor customer service always say to message your host on telegram then message that and has been 5 days since my host has been in betonline doesn’t care don’t bother calling they can’t do anything only host very rude and poor service don’t play at betonline they are not good
★★★★★
Michelle · USA · 2026-07-06
The games are fun enjoy playing
★★★★★
Kenneth Morrow · USA · 2026-07-05
Awesome games with great rewards an bonuses!
★★★★★
Jeong Yoo · USA · 2026-07-04
Fast withdrawal. Usually 10 to 20 minutes. Many bonus such as weekly and monthly bonus. No roll over. Good selection of casino games and poker games. I have reached to diamond level and it was my favorite online casino until customer service person got me angry. He didn't help with the issue that I had and rude. That's how I felt. Disrespected. I ended up by closing the account with them. Defini…
★★★★★
Charles Dorr · USA · 2026-07-02
Want a refund
Did nothing but lose maybe I just didnt choose the right games
But even with the free spins that gave me at most I won a dollar sixty and lost it 2 seconds later
★★★★★
Doshmcgoush · USA · 2026-07-01
G. D. This b bollocks
I return to betonline consistently. I think I will win. It seems rigged but it’s only POSSIBLE TO BE SO in certain ways. Big wins are out. I’ve won big and it’s as if the damn thing took a dump. It would not pay out. And the kind and compassionate reps try as they do to help; they really want us to win.
What can anyone do.
★★★★★
Oleh Wolansky · USA · 2026-06-29
Certain games questionable but payouts are ultra fast
While it is likely rigged, at least partially, the payouts are practically instant. I am giving them a slightly positive review because they have cleaned up their site as it was full of bots at one point. Still unless your playing poker there is definitely rigging occurring.
★★★★★
Jonathan Reyes · USA · 2026-06-29
Sorry for the late response! I’ve redeemed twice with yall always speedy to my Bitcoin wallet! Ty!!!!
★★★★★
Hasu · USA · 2026-06-27
I hate Betonline.
ESPECIALLY ever since Stake became popular. I left BOL a few years back because Stake was so much better. I decided to return this week, I'm a big slot player. I spent thousands in a few days and quickly remembered why I hate this place.
Do yourself a favor don't come here. They don't even have reloads or solid VIP benefits. Any place that doesn't have gameplay reloads is not w…
★★★★★
CHRISTINA MOORE · USA · 2026-06-27
if iy could give this zero stars i would. It took me literally 3 days to recieve my payout. they gave me the run around for days, making me upload this document and that document, then i had to make videos explaining what documents i was sending its silly. i dont recommend using this site.
★★★★★
Joe Roberts · USA · 2026-06-26
Very user-friendly experience