Reviews › 1xBet
1xBet — reviews
Accountability index
40/100
How well 1xBet answers complaints and resolves disputes — behaviour, not stars.
Payouts: risk · 0/100
Answers 69% of complaints (59)Resolves 35% of disputes (231)0% verified reviews
Deposit not credited, withheld payout, bonus, KYC or account-lock issue — describe it and 1xBet can respond.
Represent 1xBet? Respond to complaints →
Country view: Egypt — score, problems and reviews below are for this country. All countries →
Complaints by theme, monthly — Egypt
Share of each theme among the month's complaints (%) — Egypt — comparable across months regardless of volume.
18%
18%
27%
9%
Total over the period · 15 reviews
Withdrawals
4
Deposits
3
Bonuses & wagering
1
Verification (KYC)
3
Support
8
Game fairness
3
Account blocks
2
Reviews by country
Where players write from — country split across collected reviews (233 geo-tagged).
| India | 39.5% · 92 | |
| Morocco | 7.3% · 17 | |
| Egypt | 6.4% · 15 | |
| Bangladesh | 5.6% · 13 | |
| Canada | 4.3% · 10 | |
| Pakistan | 4.3% · 10 | |
| Philippines | 1.7% · 4 | |
| Nigeria | 1.7% · 4 |
Player reviews — Egypt
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★★★★★
MOHAMED KAMAL · Egypt · 2026-07-26
A bet was added and I didn't add it
i added only st.louis city vs Colorado rapids
I didn't add Minnesota united vs Vancouver white caps
Bet slip number:84878822869
Account id:1723205677
★★★★★
ahmed Hassan · Egypt · 2026-07-14
long time waitting
To this day, my issue has still not been resolved. Every time I contact you, I receive the same response: "Please wait, our team is working on resolving the issue."
This is despite the fact that I have already provided evidence supporting my case, including screenshots of the conversation between me and your company’s agent who handled my withdrawal request.
There are only two possibilities: eit…
★★★★★
Player · Egypt · 2026-07-09
Why does every response I receive from 1xBet fail to provide a convincing answer? It seems that no one is properly investigating my complaint regarding the agent to whom I sent my withdrawal codes. The agent never transferred the funds to my account.
Instead of investigating this issue, I was surprised to find that my account had been blocked, causing me to lose access to my money. What is even m…
★★★★★
Abuzeid Helal · Egypt · 2026-07-02
ID:600880187
My request number:17332622
I made a deposit via Vodafone Cash, but it hasn't reached my account yet. I've been waiting since May 26th for quite some time.
There were no errors on my part in the deposit. I sent everything requested: a video of the account statement and screenshots. I'm suffering greatly and have developed kidney failure and despair. I don't actually need treatment n…
★★★★★
احمد مؤنس · Egypt · 2026-07-02
I have been trapped in a loop of lies and stalling with 1xBet support for an ENTIRE MONTH just to merge my accounts and remove a 2FA lock. I provided my national ID and all verification documents. The Arabic support (info-ar) completely ignores my emails. Live chat agents (Tamara, Walid, and Fatin) unprofessionally close the chat to avoid helping. Even after escalating to the international securit…
★★★★★
Hisham Coptan · Egypt · 2026-07-02
The company is respectable, but it has the worst customer service and employs people who are unfit for their positions, and these individuals are severely damaging the company's reputation.
★★★★★
Amr Abdelmagid · Egypt · 2026-06-20
The most bad application for gambling , and so bad customer service, I have Issue after I made the deposit and Im keep sending to them through email they keep telling me we have sent your request for the specialist team to fix that issue and for more than 24 hours they keep reply the same and wait , wait , wait and nothing happened.. so so bad experience , I already have sent email 7 days till now…
★★★★★
youssef joe · Egypt · 2026-06-17
I won 3,182,280 EGP on account [REDACTED] on 06/06/2026.
The bet was confirmed and my balance updated immediately. 1xBet even sent me an email admitting the win and saying "you received the amount" but claiming a "technical failure".
2 hours later they reversed my balance to 0 EGP and refused to pay, providing zero evidence of any error.
I have filed formal complaints with:
…
★★★★★
Omar · Egypt · 2026-05-29
i mad a withdraw with 600.19 eur at 7/3/2026 and i submit a complain to support that i recieved 10.17 eur at my tevau card and i always every day check support to respond no respond
my payment query number №13958537
i want the remaining amount to credit at my 1xbet account 590.02 eur
i send all proofs to support anf not replying from 7/3/2026 untill now
★★★★★
Mahmoud Ragab · Egypt · 2026-05-16
This is an official warning to all affiliates. This company is actively withholding my fully approved earnings and completely ignoring all formal communications.
My account has over 121 documented weeks of payment history with confirmed "Payment Dates" and specific Transaction IDs, yet the funds have not been released. I have formally audited my account, accounted for all adjustments, and provide…
★★★★★
Islam Mahmoud · Egypt · 2026-05-13
It becomes scam 😞 in egypt just stealing money with zero win for ever
★★★★★
mohamed bazyed · Egypt · 2026-05-13
The customer service is beyond awful. A deposit issue can drag on for three months, only for your money to vanish in the end. The support agents are extremely rude; they even hang up the phone before the conversation is finished. They are truly unworthy of any business or trust. Avoid them at all costs."
★★★★★
Amr Eltoukhey · Egypt · 2026-05-10
My id : 745711389
Scamming me i requested withdrawal from 19 April equal 15125 EGP but his operator confirmed they sent to me my money but i didn't recieve anything
I open ticket in payment support from 19 April and i apply everythin he want (Bank Statement In pdf, Video from instapay, Video from bank app, video shows bank number when my bank confirmed that i didn't recieve anything and mail from …
★★★★★
Hatem Abouzeid · Egypt · 2026-05-06
Update:
Still no credit. They are ignoring a high-value customer and stalling for 1799 EGP despite having all proof. Formal complaint to Curacao is ongoing.
★★★★★
Abood ( Carols/#amanzi ) · Egypt · 2026-04-27
after multiple years playing on your site/application i came to realize after trying other platforms that you guys actually come so bad when it comes to the RTP & especially the customer service, i mean OMG i spent so much money on you guys & it doesn't even matter but the experience is sooooooooooooo shit
To anyone who would actually read this, i just recommend you trying out STAKE
AND IF ANYON…